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Remove Ads by Surf Safely (Removal Guide) - Oct 2016 update

removal by Gabriel E. Hall - - | Type: Adware

Can I trust Surf Safely virus? It came up on my computer out of nowhere

Surf Safely virus is a browser add-on that has recently been labeled as an adware and a potentially unwanted program (PUP) due to unwanted activities that it causes on users’ computers. This plug-in has been developed by Smart Apps company which often randomize its name and might be found as Engaging Apps, Enhanced Apps or 214 Apps. We do not recommend relying on any add-ons and extensions presented by this company because it is not reliable and has been closely related to questionable third parties that are trying to increase their income by redirecting people to their websites against their will. There is a long list of programs that this company has already presented to PC users, such as SlamDrunk SavingsDropinSavings, and many others. All these adware-type browser add-ons employ misleading methods to trick people into visiting needed websites and raise their page rank. Therefore, we highly recommend removing any program created by this company. The first thing you need to do is to install Reimage Reimage Cleaner Intego or another reliable anti-spyware and initiate Surf Safely removal on your computer. Then, you should not forget to reset your web browser.

The picture showing Surf Safely official page and the extract from its Privacy Policy

Just like any other adware-type program, this add-on can be found on random computers right after downloading free programs without monitoring their installation process. Therefore, in most of the cases, users do not now how and when this program managed to get into their system. Even though it is promoted as a security tool that blocks advertisements while browsing the web, the reality is quite different. Once inside, this adware hijacks all web browsers and corrupts certain settings that enable displaying of various commercial advertisements. As a consequence, you will start seeing numerous Surf Safely ads that can cover the entire website that you visit. If that’s the case, we do not recommend ignoring them and advise looking for the program for removal. These advertisements may be filled with third party links that redirect to suspicious-looking websites once you click on them. We hope that you have already heard about cyber threats that tend to hide on questionable websites. Not to mention, this app collects data related to you browsing habits and use it for affiliate marketing. Be aware that some of your personal information may be misused as well, so make sure you perform Surf Safely removal on your computer right away.

How can this PUP infiltrate my computer?

As any other potentially unwanted program, Surf Safely has been traveling around bundled with various free programs. It can be presented and disclosed in a misleading way so that users would fall into downloading it even without noticing it. For this reason, you have to be very attentive during installation of various freeware. Otherwise, you can experience slowdowns on the system, intrusive ads on web browsers and misleading redirects. Beware that you can find issues while trying to get rid of its ads because this browser extension travels together with JollyWallet adware and an adware helper called PUP.BenchUpdater. Therefore, you should remove all these programs to clean your computer and restore web browser’s settings fully. To avoid infiltration of such and similar PUPs, always select Advanced or Custom installation option and follow every check box carefully. This installation option discloses all available check marks and allows deselecting the ones that offer additional downloads. If you see a suggestion to install Surf Safely, JollyWallet or any other plug-in, add-on, toolbar or extension, deselect it without hesitation. In case you have already installed this adware on your PC, follow the instruction that are below.

How can I remove Surf Safely virus from my computer?

You can remove this program manually or automatically (all guidelines that were composed by our security experts are given below). If you prefer manual Surf Safely removal, you should find all browser helper objects and similar components that belong to this adware. Make sure you remove them to prevent reappearance of this adware in the future. To be sure about a full removal of this PUP, you can also scan your PC with a reputable anti-spyware. There is also another way to fix your computer – you can install anti-spyware software which is provided below, update it and run a full system scan. All programs that can help you remove Surf Safely are provided below, so the only thing you need to do is to choose the right tool. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Surf Safely ads, follow these steps:

Erase Surf Safely from Windows systems

To remove Surf Safely from your computer manually, you should also uninstall JollyWallet and PUP.BenchUpdater from your computer. Make sure you double check all programs that were installed by you on the same day to be sure that they are not related to this adware. Suspicious ones should be uninstalled as well.

To remove Surf Safely from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Surf Safely (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Uninstall Surf Safely from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Surf Safely from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Surf Safely-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Surf Safely, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Surf Safely and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Surf Safely-related entries.Uninstall from Mac 2

Remove Surf Safely from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Surf Safely and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Surf Safely removal.Reset Internet Explorer

Eliminate Surf Safely ads from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Surf Safely-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of Surf Safely from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Surf Safely and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Surf Safely did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Surf Safely removal.Reset Firefox 2

Delete Surf Safely from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Surf Safely by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Surf Safely-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Surf Safely removal.Reset Chrome 2

Erase Surf Safely from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Surf Safely and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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