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Remove Ads by Surf Safely (Removal Guide) - Oct 2016 update

removal by Gabriel E. Hall - - | Type: Adware

Can I trust Surf Safely virus? It came up on my computer out of nowhere

Surf Safely virus is a browser add-on that has recently been labeled as an adware and a potentially unwanted program (PUP) due to unwanted activities that it causes on users’ computers. This plug-in has been developed by Smart Apps company which often randomize its name and might be found as Engaging Apps, Enhanced Apps or 214 Apps. We do not recommend relying on any add-ons and extensions presented by this company because it is not reliable and has been closely related to questionable third parties that are trying to increase their income by redirecting people to their websites against their will. There is a long list of programs that this company has already presented to PC users, such as SlamDrunk SavingsDropinSavings, and many others. All these adware-type browser add-ons employ misleading methods to trick people into visiting needed websites and raise their page rank. Therefore, we highly recommend removing any program created by this company. The first thing you need to do is to install Reimage Reimage Cleaner Intego or another reliable anti-spyware and initiate Surf Safely removal on your computer. Then, you should not forget to reset your web browser.

The picture showing Surf Safely official page and the extract from its Privacy Policy

Just like any other adware-type program, this add-on can be found on random computers right after downloading free programs without monitoring their installation process. Therefore, in most of the cases, users do not now how and when this program managed to get into their system. Even though it is promoted as a security tool that blocks advertisements while browsing the web, the reality is quite different. Once inside, this adware hijacks all web browsers and corrupts certain settings that enable displaying of various commercial advertisements. As a consequence, you will start seeing numerous Surf Safely ads that can cover the entire website that you visit. If that’s the case, we do not recommend ignoring them and advise looking for the program for removal. These advertisements may be filled with third party links that redirect to suspicious-looking websites once you click on them. We hope that you have already heard about cyber threats that tend to hide on questionable websites. Not to mention, this app collects data related to you browsing habits and use it for affiliate marketing. Be aware that some of your personal information may be misused as well, so make sure you perform Surf Safely removal on your computer right away.

How can this PUP infiltrate my computer?

As any other potentially unwanted program, Surf Safely has been traveling around bundled with various free programs. It can be presented and disclosed in a misleading way so that users would fall into downloading it even without noticing it. For this reason, you have to be very attentive during installation of various freeware. Otherwise, you can experience slowdowns on the system, intrusive ads on web browsers and misleading redirects. Beware that you can find issues while trying to get rid of its ads because this browser extension travels together with JollyWallet adware and an adware helper called PUP.BenchUpdater. Therefore, you should remove all these programs to clean your computer and restore web browser’s settings fully. To avoid infiltration of such and similar PUPs, always select Advanced or Custom installation option and follow every check box carefully. This installation option discloses all available check marks and allows deselecting the ones that offer additional downloads. If you see a suggestion to install Surf Safely, JollyWallet or any other plug-in, add-on, toolbar or extension, deselect it without hesitation. In case you have already installed this adware on your PC, follow the instruction that are below.

How can I remove Surf Safely virus from my computer?

You can remove this program manually or automatically (all guidelines that were composed by our security experts are given below). If you prefer manual Surf Safely removal, you should find all browser helper objects and similar components that belong to this adware. Make sure you remove them to prevent reappearance of this adware in the future. To be sure about a full removal of this PUP, you can also scan your PC with a reputable anti-spyware. There is also another way to fix your computer – you can install anti-spyware software which is provided below, update it and run a full system scan. All programs that can help you remove Surf Safely are provided below, so the only thing you need to do is to choose the right tool. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Surf Safely ads, follow these steps:

Erase Surf Safely from Windows systems

To remove Surf Safely from your computer manually, you should also uninstall JollyWallet and PUP.BenchUpdater from your computer. Make sure you double check all programs that were installed by you on the same day to be sure that they are not related to this adware. Suspicious ones should be uninstalled as well.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Surf Safely and related programs
    Here, look for Surf Safely or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall Surf Safely from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Surf Safely or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove Surf Safely from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Surf Safely and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Surf Safely removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate Surf Safely ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Surf Safely should be removed from your Microsoft Edge browser.

Get rid of Surf Safely from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Surf Safely and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Surf Safely removal. Click on 'Reset Firefox' button for a couple of times

Delete Surf Safely from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Surf Safely and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Surf Safely removal. Click on 'Reset' button to complete your removal

Erase Surf Safely from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Surf Safely or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Surf Safely removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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