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Remove “Amazon.com Membership Rewards” scam (Sep 2020 update) - Removal Guide

removal by Olivia Morelli - - | Type: Adware

Amazon Membership Rewards – a cyber infection that is designed to steal sensitive data

A picture of "Amazon.com Membership Rewards" pop-up

Questions about “Amazon.com Membership Rewards” scam

Amazon Membership Rewards virus is an online scam which is similar to  Congratulations Amazon User and Amazon Membership Rewards hoaxes. The purpose of this cyber threat is to trick people into filling a fake survey, and in this way, revealing personal information. Scammers use the name of a popular company and claims that the victim was selected as the applicant to win valuable prizes.[1] However, these pop-ups are fake and created by adware. Therefore, instead of filling out dubious questionnaires, you should check the system for potentially unwanted programs (PUPs) or malware. Completing these surveys and revealing your email or other personal information  to cyber criminals might end up with serious privacy-related issues.

Name Amazon.com Membership Rewards
Also known as Amazon Membership Rewards
Type Scam
Caused by Adware
Domain name coupon2342341.com (can also be changed to another one)
Affected web browsers Google Chrome, Internet Explorer, Safari, Mozilla Firefox, Opera
Elimination To get rid of such scams, you need to uninstall adware from your system – either do it manually or automatically (we provide the instructions below)
System fix When you get rid of adware/malware, system main remain unstable. To fix virus damage, scan your computer with Reimage Reimage Cleaner Intego

The only option available on the Amazon Membership Awards alert is the OK button. Once clicked, it redirects the user of Chrome, Firefox, IE or another web browser to a fake Amazon questionnaire which, seeking to mislead its victims, relies on the same font and colors as the ones used by this giant company.

In most of the cases, Amazon Winner virus shows up on the pop-up using coupon2342341.com. On the initial pop-up window, a victim is presented a small box with OK button. Unfortunately, this pop-up will not go away unless people click the OK button because it freezes the browser and allows the user to navigate only in one direction – to answer the questionnaire.

Apart from delivering fake lottery pop-ups and forcing people to fill surveys, adware might also provide other ads, banners or pop-ups, for example:

  • your system is in danger;
  • your PC is infected;
  • warning about pornographic or malicious websites;
  • fake winning pop-ups;
  • virus detected warning;
  • random, questionable rewards;
  • shopping offers or deals.

Amazon Membership Rewards hoax

No matter how much you trust Amazon, do not fall for this trick. Amazon does not offer to win 1000 USD for answering several questions. The Amazon.com/Membership Rewards spam is not real and is employed by scammers seeking to swindle people's personal details, like the name, email address, telephone number, and other personal information. Such information can be misused for various shady activities, such as phone scam or malspam.[2] Also, by adding your details to this questionnaire, you may subscribe for an unknown service and notice unfamiliar payments in your telephone bill every month.

Therefore, although this pop-up does not cause direct harm to your PC and your privacy, it can ruin your web browsing experience and extort personal information out of you. Therefore, you should remove Amazon Membership Rewards popup without delay because it is not legit or real. In this case, you need to find an ad-supported add-on which is hiding in your system. Typically, they infiltrate computers as additional components of free software.

"Amazon.com Membership Rewards" scam"Amazon.com Membership Rewards" removal is essential not only for restoring normal web browser's performance, but also for protecting privacy

As a result, Amazon Membership Rewards removal might be difficult to perform. That's because it's not clear what software has to be eliminated from the system to disable these ads. However, you should always check your recently-installed programs on Task Manager (you can list them by date) and pay attention to their developers. Ones that do not provide the developer should be considered as potentially malicious.

Therefore, the easiest way to terminate ads like “www.amazon.com/membershiprewards to complete your registration” is to run a full system scan with security software. If you want to ensure that your computer is fixed after PUP or malware elimination, scan it with Reimage Reimage Cleaner Intego.

Incorrect installation of freeware might end up with adware infiltration 

Adware-type programs spread by bundling. That's a fact. Millions of people end up installing software bundles without being aware of that. The reason for this is nothing else but lack of knowledge about cybersecurity.

Those who seek to keep the system protected from malware like adware and browser hijacker has to remember that they are disseminated as attachments of free programs, most of which exhibit a rather high rate of downloads per day. The installation of such applications by hitting the Next button all the time widely opens the door for potentially unwanted programs to enter your PC's system.

To prevent this from happening, experts[3] recommend selecting Advanced and Custom installation method all the time. Although such installation is a little bit longer if compared to Quick or Basic, it will disclose windows with additional installers and provide the possibility to opt out of them.

Amazon Membership Rewards scamAmazon Membership Rewards is a scam that tricks people about winning

Remove Amazon Rewards scam and adware-related components from the system

If you have been wondering is the Amazon Membership rewards a hoax, our answer is yes. You need to get rid of programs that are responsible for showing this alert on your computer without a delay because they can also be used for tracking you and collecting non-personal information. In addition, adware that triggers this scam can also fill your browser with pop-up and banner ads, create interstitials, and even cause redirects to malicious websites.

To prevent such and similar activities, you need to remove Amazon Membership Rewards hoax. As we have already mentioned, you have two options to do that properly. If you prefer fixing your system manually, check the step-by-step Amazon Membership Rewards removal guide. Nevertheless, we strongly recommend deleting this adware program with a professional malware removal tool to remove other malware that might be installed at the same time and eliminate broken registry keys.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Amazon.com Membership Rewards” scam, follow these steps:

Remove “Amazon.com Membership Rewards” scam from Windows systems

To eliminate the adware causing these fake ads from Windows OS, follow these simple steps. Make sure you remove all programs that do not provide the developer.

To remove “Amazon.com Membership Rewards” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Amazon.com Membership Rewards” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Amazon.com Membership Rewards” scam from Mac OS X system

To get rid of “Amazon.com Membership Rewards” hoax from Mac OS X, please follow the steps below. make sure you perform them in exact order.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Amazon.com Membership Rewards” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Amazon.com Membership Rewards” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Amazon.com Membership Rewards” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Amazon.com Membership Rewards” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Amazon.com Membership Rewards” scam-related entries.Uninstall from Mac 2

Eliminate “Amazon.com Membership Rewards” scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Amazon.com Membership Rewards” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Amazon.com Membership Rewards” scam removal.Reset Internet Explorer

Get rid of “Amazon.com Membership Rewards” scam from Microsoft Edge

To fix Microsoft Edge, you should reset it to its previous state. For that, use the guide below:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Amazon.com Membership Rewards” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall “Amazon.com Membership Rewards” scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Amazon.com Membership Rewards” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Amazon.com Membership Rewards” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Amazon.com Membership Rewards” scam removal.Reset Firefox 2

Erase “Amazon.com Membership Rewards” scam from Google Chrome

To uninstall “Amazon.com Membership Rewards” hoax from Chrome, delete all unwanted extensions and reset this browser by following these steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Amazon.com Membership Rewards” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Amazon.com Membership Rewards” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Amazon.com Membership Rewards” scam removal.Reset Chrome 2

Remove “Amazon.com Membership Rewards” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Amazon.com Membership Rewards” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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