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Remove “ Membership Rewards” scam (May 2020 update) - Removal Guide

removal by Olivia Morelli - - | Type: Adware

Amazon Membership Rewards – a cyber infection that is designed to steal sensitive data

A picture of " Membership Rewards" pop-up

Questions about “ Membership Rewards” scam

Amazon Membership Rewards virus is an online scam which is similar to  Congratulations Amazon User and Amazon Membership Rewards hoaxes. The purpose of this cyber threat is to trick people into filling a fake survey, and in this way, revealing personal information. Scammers use the name of a popular company and claims that the victim was selected as the applicant to win valuable prizes.[1] However, these pop-ups are fake and created by adware. Therefore, instead of filling out dubious questionnaires, you should check the system for potentially unwanted programs (PUPs) or malware. Completing these surveys and revealing your email or other personal information  to cyber criminals might end up with serious privacy-related issues.

Name Membership Rewards
Also known as Amazon Membership Rewards
Type Scam
Caused by Adware
Domain name (can also be changed to another one)
Affected web browsers Google Chrome, Internet Explorer, Safari, Mozilla Firefox, Opera
Elimination To get rid of such scams, you need to uninstall adware from your system – either do it manually or automatically (we provide the instructions below)
System fix When you get rid of adware/malware, system main remain unstable. To fix virus damage, scan your computer with Reimage Reimage Cleaner Intego

The only option available on the Amazon Membership Awards alert is the OK button. Once clicked, it redirects the user of Chrome, Firefox, IE or another web browser to a fake Amazon questionnaire which, seeking to mislead its victims, relies on the same font and colors as the ones used by this giant company.

In most of the cases, Amazon Winner virus shows up on the pop-up using On the initial pop-up window, a victim is presented a small box with OK button. Unfortunately, this pop-up will not go away unless people click the OK button because it freezes the browser and allows the user to navigate only in one direction – to answer the questionnaire.

Apart from delivering fake lottery pop-ups and forcing people to fill surveys, adware might also provide other ads, banners or pop-ups, for example:

  • your system is in danger;
  • your PC is infected;
  • warning about pornographic or malicious websites;
  • fake winning pop-ups;
  • virus detected warning;
  • random, questionable rewards;
  • shopping offers or deals.

Amazon Membership Rewards hoax

No matter how much you trust Amazon, do not fall for this trick. Amazon does not offer to win 1000 USD for answering several questions. The Rewards spam is not real and is employed by scammers seeking to swindle people's personal details, like the name, email address, telephone number, and other personal information. Such information can be misused for various shady activities, such as phone scam or malspam.[2] Also, by adding your details to this questionnaire, you may subscribe for an unknown service and notice unfamiliar payments in your telephone bill every month.

Therefore, although this pop-up does not cause direct harm to your PC and your privacy, it can ruin your web browsing experience and extort personal information out of you. Therefore, you should remove Amazon Membership Rewards popup without delay because it is not legit or real. In this case, you need to find an ad-supported add-on which is hiding in your system. Typically, they infiltrate computers as additional components of free software.

" Membership Rewards" scam
" Membership Rewards" removal is essential not only for restoring normal web browser's performance, but also for protecting privacy

As a result, Amazon Membership Rewards removal might be difficult to perform. That's because it's not clear what software has to be eliminated from the system to disable these ads. However, you should always check your recently-installed programs on Task Manager (you can list them by date) and pay attention to their developers. Ones that do not provide the developer should be considered as potentially malicious.

Therefore, the easiest way to terminate ads like “ to complete your registration” is to run a full system scan with security software. If you want to ensure that your computer is fixed after PUP or malware elimination, scan it with Reimage Reimage Cleaner Intego.

Incorrect installation of freeware might end up with adware infiltration 

Adware-type programs spread by bundling. That's a fact. Millions of people end up installing software bundles without being aware of that. The reason for this is nothing else but lack of knowledge about cybersecurity.

Those who seek to keep the system protected from malware like adware and browser hijacker has to remember that they are disseminated as attachments of free programs, most of which exhibit a rather high rate of downloads per day. The installation of such applications by hitting the Next button all the time widely opens the door for potentially unwanted programs to enter your PC's system.

To prevent this from happening, experts[3] recommend selecting Advanced and Custom installation method all the time. Although such installation is a little bit longer if compared to Quick or Basic, it will disclose windows with additional installers and provide the possibility to opt out of them.

Amazon Membership Rewards scam
Amazon Membership Rewards is a scam that tricks people about winning

Remove Amazon Rewards scam and adware-related components from the system

If you have been wondering is the Amazon Membership rewards a hoax, our answer is yes. You need to get rid of programs that are responsible for showing this alert on your computer without a delay because they can also be used for tracking you and collecting non-personal information. In addition, adware that triggers this scam can also fill your browser with pop-up and banner ads, create interstitials, and even cause redirects to malicious websites.

To prevent such and similar activities, you need to remove Amazon Membership Rewards hoax. As we have already mentioned, you have two options to do that properly. If you prefer fixing your system manually, check the step-by-step Amazon Membership Rewards removal guide. Nevertheless, we strongly recommend deleting this adware program with a professional malware removal tool to remove other malware that might be installed at the same time and eliminate broken registry keys.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “ Membership Rewards” scam, follow these steps:

Remove “ Membership Rewards” scam from Windows systems

To eliminate the adware causing these fake ads from Windows OS, follow these simple steps. Make sure you remove all programs that do not provide the developer.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “ Membership Rewards” scam and related programs
    Here, look for “ Membership Rewards” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete “ Membership Rewards” scam from Mac OS X system

To get rid of “ Membership Rewards” hoax from Mac OS X, please follow the steps below. make sure you perform them in exact order.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “ Membership Rewards” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate “ Membership Rewards” scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “ Membership Rewards” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “ Membership Rewards” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of “ Membership Rewards” scam from Microsoft Edge

To fix Microsoft Edge, you should reset it to its previous state. For that, use the guide below:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “ Membership Rewards” scam should be removed from your Microsoft Edge browser.

Uninstall “ Membership Rewards” scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “ Membership Rewards” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “ Membership Rewards” scam removal. Click on 'Reset Firefox' button for a couple of times

Erase “ Membership Rewards” scam from Google Chrome

To uninstall “ Membership Rewards” hoax from Chrome, delete all unwanted extensions and reset this browser by following these steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “ Membership Rewards” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “ Membership Rewards” scam removal. Click on 'Reset' button to complete your removal

Remove “ Membership Rewards” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “ Membership Rewards” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “ Membership Rewards” scam removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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