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Remove Amazon order confirmation scam (Free Guide) - Removal Instructions

removal by Gabriel E. Hall - - | Type: Viruses

Amazon order confirmation scam is a malware campaign that is distributing banking trojans

Amazon order confirmation scam
Amazon order confirmation scam is a campaign when Amazon shoppers get lured into loading malicious payload on the computer.

Amazon order confirmation scam is a malspam campaign that focuses on online shoppers. Its main principle is to act as an order confirmation email which is trying to reach people who have purchased goods on Amazon. Once the target is found, the scam campaign delivers malware disguised as a link to an order and shipping information. At the moment, Amazon order confirmation virus is an infamous Emotet banking trojan. However, it can be changed to any other virus. The particular campaign is using “Your Amazon.com order,” “Amazon order details,” or “Your order 162-2672000-0034071 has shipped” subject lines. Trojan payload gets dropped on the system as an executable file and then it runs in the background without user's knowledge.[1]

Name Amazon order confirmation scam
Type Spam email campaign
Purpose Distributes banking trojan and other malware
Spreads Emotet
Disguised as Order confirmation emails from Amazon
Executable files
  • mergedboost.exe
  • keyandsymbol.exe 
Removal Scan the system using Reimage and clean the device after Amazon order confirmation scam removal

Amazon order confirmation scam virus attacks the system as a well-disguised email campaign which reports about the order confirmation details. Having in mind how active are people during the Christmas time, these emails look very convincing and can easily lure them into opening the message without thinking that it could be unsafe.[2] 

However, when you open the email with the fake Amazon order confirmation, you get no details about the package tracking that is allegedly shipped or any other information about the order you purchased. It seems that the only way to get details about the order is to open the attachment or the active button named Order Details.

Unfortunately, when you click the button, the Amazon order confirmation scam starts automatic download which loads order_details.doc on the computer. When this file gets opened on the system, the window with confirmation appears. 

The window states about the requirement to enable editing or content to properly view the order details and other information regarding your package. But malicious macros get triggered the minute you click on the suggested link or button. Then Amazon order confirmation scam executes PowerShell commands and downloads Emotet banking trojan or other malicious malware. 

When the main campaign starts running according to the plan, your computer starts running slow due to the additional activity in the background. You need to remove Amazon order confirmation scam as soon as possible, as many researchers note[3] malware that gets automatically installed can:

  • log keystrokes;
  • steal account information;
  • collect various data stored on the device;
  • steal and later use logins and passwords;
  • run additional crypto mining or similar processes;
  • use resources of your device.

Employ reputable anti-malware tools for the proper Amazon order confirmation scam removal and scan the device thoroughly because there is a great danger that you are infected with Emotet banking trojan. Leaving it on the system can lead you to financial losses and identity theft. During the full system scan, antivirus programs will indicate all viruses hiding on the system. Additionally, use Reimage to fix the virus damage. Don't underestimate viruses as they can easily change different system's settings to enable needed commands. 

Paying more attention to emails before opening documents may be crucial

During this time of the year, it is easy to fall for various scams and other malicious campaigns so paying attention to who is sending the emails before attempting to open the attached documents may affect the security of your machine. Especially, during the busy time like Holidays when it is common o get such order information emails or notifications from such big companies.

When receiving emails, make sure to confirm that the email is useful and legitimate. If you are not using the service or company be aware of such scams and legitimate-looking malicious email campaigns. You can delete the suspicious email or scan the document before downloading and opening on the computer.

Terminate Amazon order confirmation scam associated processes and programs

Amazon order confirmation scam removal is a must as you can be infected with Emotet virus which can cause serious problems. Do not attempt manual virus termination procedure, as Emotet is a banking trojan which can't be removed manually due to its maliciousness. Besides, this scam can be used for distributing other malware that tends to run in the background without the user's knowledge, and you cannot be found easily.

A better option for users seeking to remove Amazon order confirmation scam and related viruses is using anti-malware programs like Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes. These tools start with a full system scan and indicate what possible intruders are found on the machine. This way, you can delete all possible threats, fix virus damage and clean the system.

You may also need a few additional tips because Amazon order confirmation scam virus is a persistent threat. Follow your guides and tips below to clean the device from malware thoroughly.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Amazon order confirmation scam, follow these steps:

Remove Amazon order confirmation scam using Safe Mode with Networking

You may need to reboot the machine in Safe Mode before system scan to make sure every malicious Amazon order confirmation scam file is deleted:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Amazon order confirmation scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Amazon order confirmation scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Amazon order confirmation scam using System Restore

Trey System Restore feature as a method for virus elimination:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Amazon order confirmation scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Amazon order confirmation scam removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Amazon order confirmation scam and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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