Severity scale:  
  (40/100)

Remove Apple wants to make changes (Virus Removal Instructions) - Oct 2019 update

removal by Olivia Morelli - - | Type: Adware

“Apple wants to make changes” is a phenomenon Mac users have been encountering for awhile and might be related to multiple malware infections

Apple wants to make changes virus

“Apple wants to make changes” is a mysterious pop-up message that macOS or Mac OS X users might encounter during the computer operation. The prompt appearance is not related to the running Google Chrome, Safari, Mozilla Firefox or another browser, and appears independently. For that reason, users might think that “Apple wants to make changes” pop-up is genuine.

However, “Apple wants to make changes” alert is a scam and should not be trusted. Users are asked to provide their login credentials in the following message:

Apple wants to make changes.

Enter your password to allow this.

Username:
Password:

It is not clear what is to be changed and for what reason and users should immediately question this. The goal of “Apple wants to make changes” is to make users provide their login credentials or install potentially unwanted programs/malware on their computers.

However, it is also worth mentioning that the reason for “Apple wants to make changes” prompt to show up is most likely an adware[1] extension that is attached to one of the browsers, or even malware. To stop these annoying prompts, users need to terminate this malicious software from their machines as soon as possible either manually or by using anti-malware software.

SUMMARY
Name Apple wants to make changes
Category Adware/Malware
Type Scam
Infection means Freeware downloads from third-party sites, insecure websites, torrents, fake updates
Symptoms Suspicious pop-ups asking to provide personal details, other advertisement content
Possibly related applications SafeFinder, TechTool Pro, CleanMyMac, Drive Genius, CockTail
Related entries Sombrisec, Tituricsec
Detection and elimination Use reputable anti-malware software or check manual guide below (be aware that it might be difficult to eliminate this threat manually)
System repair Use Reimage to fix the damage done to the system

In some cases, the suspicious “Apple wants to make changes” pop-up might also be embedded on a particular site. In such a case, it might be triggered as soon as users get redirected from another malicious website. Then, the only way to stop “Apple wants to make changes” notifications is by using ad-blocking apps like Ad-block or uBlock. Otherwise, the termination of adware is the only way to get rid of the pop-ups.

“Apple wants to make changes” virus is mimicking legitimate pop-ups that require users to enter their login details, for example, “Finder wants to make changes.” This is done to make users believe that the pop-up is genuine and that the information is required for certain activities to be performed.

Nonetheless, there are no details of what exactly is being changed or why. Additionally, Apple would never use its name in such notifications. Therefore, users should not enter any details into the bogus window and hurry up with “Apple wants to make changes” removal.

There are several other similar scams triggered by adware, including:

While authors of these scams typically try to make users pay for useless software, “Apple wants to make changes” scam might use Mac's credentials to remotely access it and install malicious software, such as keyloggers, ransomware,[2] or crypto-mining malware.

However, as it turns out, “Apple wants to make changes” is a just a part of the scheme that crooks use to mislead users into providing their personal information and downloading unwanted software or malware. “Apple” is not the only words that are chosen for the scam scheme, as users also observed pop-ups like “Network Layer wants to make changes” – this is no accident, as the malware behind the prompt uses a predetermined list of words and changes them from time to time.[3]

One of the infected users' computer examination showed that the prompts were very likely started due to Sombrisec – this component is the one that initiates the admin prompts and is a part of backdoor Trojan.[4] Additionally, the Tituricsec should be immediately eliminated if found on the system as well, as it is a part of the notorious SafeFinder virus.

Apple wants to make changes related to other malware
The presence of Apple wants to make changes pop-up might indicate the infection of PUPs like SafeFinder or even Trojans

Adware is closely related to “Apple wants to make changes” pop-up spam

“Apple wants to make changes” pop-ups might stem due to several computer infection on the system, including Trojans and Adware.

Adware is an ad-supported application that usually delivers pop-ups, banners, tech support scams and other commercial content to the used browsers. Its goal is to advertise products or services of sponsored parties and obtain revenue that way. However, some adware is straight out malicious and initiates pop-ups like “Apple wants to make changes” seeking to swindle users' personal data and make then install other potentially malicious software.

In most of the cases, users get infected with adware after installing applications not from the official App store or after being prompted online to install fake Flash[5] or other updates. Because most do not recognize that what they downloaded onto their Mac is not an update, the malicious software can operate in the background and show the “Apple wants to make changes” alerts and similar messages.

Such infections are prevalent and extremely dangerous, as it poses serious privacy risks, like stealing money or even identity theft. Thus, do not enter any details if you see this fake message, and simply close it down. However, the fact that these fake alerts are present on your machine indicates an infection of a potentially unwanted program. To remove “Apple wants to make changes” pop-ups, you should scan your computer using anti-malware software.

As soon as all the suspicious applications are uninstalled, you should check for traces left by the PUP. We recommend using automatic tools like Reimage for such a process.

Along with the deceptive pop-up, users will most likely notice the increased amount of ads. If clicked, users can be redirected to malicious websites and prompt the installation of other rogue software. Additionally, users have to deal with constant rerouting problems, as well as bogus search results. Thus, it is vital to stay away from any links that are encountered while “Apple wants to make changes” pop-up window is present in the system.

Apple wants to make changes adware
Apple wants to make changes pop-up is a fake alert that is initiated by adware

Some adware can pose a serious risk – avoid its installation entirely

Some aggressive adware might as well be treated like malware, as the goal of it is to steal private information, money, or inject viruses on the computer. Therefore, avoiding such threats in the first place could save you a lot of distress. Security experts from bedynet.ru[6] advise users to take these precaution measures:

  • Stay away from questionable websites (torrent, file sharing, porn, gambling, etc.);
  • Before downloading any software, make sure you check reviews online;
  • When installing the app, make sure you read through Terms and Conditions and Privacy Policy;
  • Do not skip steps by pressing the “Next” button several times;
  • To avoid bundled software (aka potentially unwanted programs), pick Advanced installation settings instead of Recommended ones;
  • When prompted remove all the ticks from browser extensions, system optimizers, download managers, add-ons, toolbars, and similar useless software;
  • Make sure the installed program is not initiating suspicious pop-ups or redirects to questionable sites. The deceptive application that you primarily wanted to install might be adware itself;
  • Scan your computer with anti-malware software and keep it up to date.

Get rid of malicious programs causing “Apple wants to make changes” prompt

Many users on official Apple forums were asking about the message in question. The answer is simple: the pop-up is fake and “Apple wants to make changes” removal is the only way to stop it. In order to achieve that, users will have to eliminate adware and malware from their Macs.

While it is possible to remove “Apple wants to make changes” virus manually, we do not recommend doing so. After eliminating suspicious applications, traces of the PUP can still be left on the machine. Therefore, by using reliable anti-virus software, you will not have to worry about the malicious pop-ups coming back. The real-time protection is particularly important when it comes to the infection of new threats.

If you choose to remove malware manually, you should check the following locations for malicious entries on your Mac:

  • ~/Library/LaunchAgents
  • ~/Library/Application Support
  • ~/Library/LaunchDaemons
  • Settings > General  > Profiles

Please check if you have these entries. If so, remove them immediately:

  • ~/Library/LaunchAgents/com.Sorimbrsec.plist
  • ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist
  • ~/Library/LaunchAgents/com.Tituricsec.plist
  • ~/Library/Application Support/com.Sorimbrsec/Sorimbrsec r
  • ~/Library/Application Support/com.Tituricsec/Tituricsec r

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Apple wants to make changes, follow these steps:

Remove Apple wants to make changes from Mac OS X system

Make sure you follow these steps carefully to get rid of Apple wants to make changes pop-up virus:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Apple wants to make changes or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase Apple wants to make changes from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Apple wants to make changes and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Apple wants to make changes removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Apple wants to make changes from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Apple wants to make changes should be removed from your Microsoft Edge browser.

Uninstall Apple wants to make changes from Mozilla Firefox (FF)

Perform the following actions to reset Mozilla Firefox:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Apple wants to make changes and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Apple wants to make changes removal. Click on 'Reset Firefox' button for a couple of times

Delete Apple wants to make changes from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Apple wants to make changes and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Apple wants to make changes removal. Click on 'Reset' button to complete your removal

Eliminate Apple wants to make changes from Safari

As soon as the PUP is eliminated, clear you Safari browser as follows:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Apple wants to make changes or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Apple wants to make changes removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References

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