Remove Apple wants to make changes (Virus Removal Instructions) - Sep 2019 update

removal by Olivia Morelli - - | Type: Adware

Apple wants to make changes Removal Guide

What is Apple wants to make changes?

“Apple wants to make changes” is a phenomenon Mac users have been encountering for awhile and might be related to multiple malware infections

Apple wants to make changes virusApple wants to make changes is a scam designed to swindle macOS users' credentials and make them install malicious software

“Apple wants to make changes” is a mysterious pop-up message that macOS or Mac OS X users might encounter during the computer operation. The prompt appearance is not related to the running Google Chrome, Safari, Mozilla Firefox or another browser, and appears independently. For that reason, users might think that “Apple wants to make changes” pop-up is genuine.

However, “Apple wants to make changes” alert is a scam and should not be trusted. Users are asked to provide their login credentials in the following message:

Apple wants to make changes.

Enter your password to allow this.

Username:
Password:

It is not clear what is to be changed and for what reason and users should immediately question this. The goal of “Apple wants to make changes” is to make users provide their login credentials or install potentially unwanted programs/malware on their computers.

However, it is also worth mentioning that the reason for “Apple wants to make changes” prompt to show up is most likely an adware[1] extension that is attached to one of the browsers, or even malware. To stop these annoying prompts, users need to terminate this malicious software from their machines as soon as possible either manually or by using anti-malware software.

SUMMARY
Name Apple wants to make changes
Category Adware/Malware
Type Scam
Infection means Freeware downloads from third-party sites, insecure websites, torrents, fake updates
Symptoms Suspicious pop-ups asking to provide personal details, other advertisement content
Possibly related applications SafeFinder, TechTool Pro, CleanMyMac, Drive Genius, CockTail
Related entries Sombrisec, Tituricsec
Detection and elimination Use reputable anti-malware software or check manual guide below (be aware that it might be difficult to eliminate this threat manually)
System repair Use ReimageIntego to fix the damage done to the system

In some cases, the suspicious “Apple wants to make changes” pop-up might also be embedded on a particular site. In such a case, it might be triggered as soon as users get redirected from another malicious website. Then, the only way to stop “Apple wants to make changes” notifications is by using ad-blocking apps like Ad-block or uBlock. Otherwise, the termination of adware is the only way to get rid of the pop-ups.

“Apple wants to make changes” virus is mimicking legitimate pop-ups that require users to enter their login details, for example, “Finder wants to make changes.” This is done to make users believe that the pop-up is genuine and that the information is required for certain activities to be performed.

Nonetheless, there are no details of what exactly is being changed or why. Additionally, Apple would never use its name in such notifications. Therefore, users should not enter any details into the bogus window and hurry up with “Apple wants to make changes” removal.

There are several other similar scams triggered by adware, including:

While authors of these scams typically try to make users pay for useless software, “Apple wants to make changes” scam might use Mac's credentials to remotely access it and install malicious software, such as keyloggers, ransomware,[2] or crypto-mining malware.

However, as it turns out, “Apple wants to make changes” is a just a part of the scheme that crooks use to mislead users into providing their personal information and downloading unwanted software or malware. “Apple” is not the only words that are chosen for the scam scheme, as users also observed pop-ups like “Network Layer wants to make changes” – this is no accident, as the malware behind the prompt uses a predetermined list of words and changes them from time to time.[3]

One of the infected users' computer examination showed that the prompts were very likely started due to Sombrisec – this component is the one that initiates the admin prompts and is a part of backdoor Trojan.[4] Additionally, the Tituricsec should be immediately eliminated if found on the system as well, as it is a part of the notorious SafeFinder virus.

Apple wants to make changes related to other malwareThe presence of Apple wants to make changes pop-up might indicate the infection of PUPs like SafeFinder or even Trojans

Adware is closely related to “Apple wants to make changes” pop-up spam

“Apple wants to make changes” pop-ups might stem due to several computer infection on the system, including Trojans and Adware.

Adware is an ad-supported application that usually delivers pop-ups, banners, tech support scams and other commercial content to the used browsers. Its goal is to advertise products or services of sponsored parties and obtain revenue that way. However, some adware is straight out malicious and initiates pop-ups like “Apple wants to make changes” seeking to swindle users' personal data and make then install other potentially malicious software.

In most of the cases, users get infected with adware after installing applications not from the official App store or after being prompted online to install fake Flash[5] or other updates. Because most do not recognize that what they downloaded onto their Mac is not an update, the malicious software can operate in the background and show the “Apple wants to make changes” alerts and similar messages.

Such infections are prevalent and extremely dangerous, as it poses serious privacy risks, like stealing money or even identity theft. Thus, do not enter any details if you see this fake message, and simply close it down. However, the fact that these fake alerts are present on your machine indicates an infection of a potentially unwanted program. To remove “Apple wants to make changes” pop-ups, you should scan your computer using anti-malware software.

As soon as all the suspicious applications are uninstalled, you should check for traces left by the PUP. We recommend using automatic tools like ReimageIntego for such a process.

Along with the deceptive pop-up, users will most likely notice the increased amount of ads. If clicked, users can be redirected to malicious websites and prompt the installation of other rogue software. Additionally, users have to deal with constant rerouting problems, as well as bogus search results. Thus, it is vital to stay away from any links that are encountered while “Apple wants to make changes” pop-up window is present in the system.

Apple wants to make changes adwareApple wants to make changes pop-up is a fake alert that is initiated by adware

Some adware can pose a serious risk – avoid its installation entirely

Some aggressive adware might as well be treated like malware, as the goal of it is to steal private information, money, or inject viruses on the computer. Therefore, avoiding such threats in the first place could save you a lot of distress. Security experts from bedynet.ru[6] advise users to take these precaution measures:

  • Stay away from questionable websites (torrent, file sharing, porn, gambling, etc.);
  • Before downloading any software, make sure you check reviews online;
  • When installing the app, make sure you read through Terms and Conditions and Privacy Policy;
  • Do not skip steps by pressing the “Next” button several times;
  • To avoid bundled software (aka potentially unwanted programs), pick Advanced installation settings instead of Recommended ones;
  • When prompted remove all the ticks from browser extensions, system optimizers, download managers, add-ons, toolbars, and similar useless software;
  • Make sure the installed program is not initiating suspicious pop-ups or redirects to questionable sites. The deceptive application that you primarily wanted to install might be adware itself;
  • Scan your computer with anti-malware software and keep it up to date.

Get rid of malicious programs causing “Apple wants to make changes” prompt

Many users on official Apple forums were asking about the message in question. The answer is simple: the pop-up is fake and “Apple wants to make changes” removal is the only way to stop it. In order to achieve that, users will have to eliminate adware and malware from their Macs.

While it is possible to remove “Apple wants to make changes” virus manually, we do not recommend doing so. After eliminating suspicious applications, traces of the PUP can still be left on the machine. Therefore, by using reliable anti-virus software, you will not have to worry about the malicious pop-ups coming back. The real-time protection is particularly important when it comes to the infection of new threats.

If you choose to remove malware manually, you should check the following locations for malicious entries on your Mac:

  • ~/Library/LaunchAgents
  • ~/Library/Application Support
  • ~/Library/LaunchDaemons
  • Settings > General > Profiles

Please check if you have these entries. If so, remove them immediately:

  • ~/Library/LaunchAgents/com.Sorimbrsec.plist
  • ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist
  • ~/Library/LaunchAgents/com.Tituricsec.plist
  • ~/Library/Application Support/com.Sorimbrsec/Sorimbrsec r
  • ~/Library/Application Support/com.Tituricsec/Tituricsec r

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Apple wants to make changes. Follow these steps

Delete from macOS

Make sure you follow these steps carefully to get rid of Apple wants to make changes pop-up virus:

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Perform the following actions to reset Mozilla Firefox:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

As soon as the PUP is eliminated, clear you Safari browser as follows:

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Apple wants to make changes registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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