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Remove MacPerformance (Removal Guide) - Oct 2019 update

removal by Julie Splinters - - | Type: Adware

MacPerformance is a potentially unsafe application that is bundled with other useless apps like Alpha Shoppers

MacPerformance adware

Questions about MacPerformance

MacPerformance is an adware application that is created for macOS and iOS devices. It often gets into the system with the help of software bundling, and some might also find additional adware such as Alpha Shoppers, EasyDirectionsFinder or other shopping companions, media players, PDF converters. etc. The potentially unwanted program[1] injects various files and performs system changes in order to gain persistence. Besides, it can disable you from opening needed apps. While MacPerformance is asking users to give control to access various files, it could be dangerous as it could allow attackers to read browsing and technical data, as well as account passwords and even banking information, and then send it off to a remote server. This cleverly engineered social engineering attack[2] might trick many users and result in stolen money or even identity theft.

Summary
Name MacPerformance
Type Adware/PUP/Apple virus
Main symptoms Causes annoying ads, disables applications from opening, tracks data without user's approval and sends it to its developers
Connected to Alpha Shoppers, Easy Directions FInder, other potentially unwanted apps from Pirrit family
Infiltration Software bundling which allows installing apps onto the system without a clear permission
Elimination Check our instructions below or use anti-malware software
Optimization Install Reimage Reimage Cleaner Intego to make sure your computer is repaired

MacPerformance is one of many scams that are trying to trick users into stealing sensitive information by mimicking legitimate Apple pop-ups, e.g. Apple wants to make changes, Your Mac is infected with 3 viruses, Your Mac might be infected. While these pop-ups might look legitimate, there is nothing safe about them, and users should learn how not fall right into crooks' trap. To remove MacPerformance virus, you will have to find and eliminate the adware from the system, and it might get tricky. However, we provide full instructions below. 

What makes MacPerformance scam believable is its cleverly placed names of certain files. First of all, the name of the adware might make users believe that it is a legitimate application, as it incorporates “Mac”, “Apple”, and similar terms, such as the ones incorporated into messages below:

“MacPerformance” wants access to control “Google Chrome”. Allowing control will provide access to documents and data in “Google Chrome”, and to perform actions within the app
Don't Allow                OK

“MacPerformance” can't be opened because Apple cannot check it for malicious software

While many users are baffled what MacPerformance is, digging deeper reveals that the application sits under the Library > UpdateMac > MacPerformance. Therefore, many people might still think that there is nothing wrong with this folder. However, it is an adware that will continue to spawn pop-ups.

MacPerformance virusMacPerformance is a malicious program that can send personal data to a remote server. Its removal is necessary for virtual safety

Also, even if you pick “Don't Allow” option when the fake alert shows up, it will continue its activity. Only MacPerformance removal will stop fake notifications and prevent crooks from accessing sensitive information. By the way, it does not matter which browser you use, Google Chrome, Safari, Mozilla Firefox, or other, the pop-up can show the browser name accordingly.

To conclude, MacPerformance is malware that can steal your personal data which can later be traded in the black market. Do not trust these pop-ups and get rid of the adware as explained below. We also recommend scanning your device with Reimage Reimage Cleaner Intego to make sure that all the damage done by the virus is fixed.

Software bundling is a widely used PUP distribution technique

Since adware is usually undesirable software, its creators need to make sure that it is distributed to as many computers as possible. And one of the best ways to do so is by bundling programs. This technique has been used by freeware and shareware developers and proves to be successful, the reason for that being lack of users' attentiveness. They are often quite oblivious when it comes to new software installation, and do not pay much attention to it – skip steps and don't read the instructions properly and, most importantly, select Recommended/Quick settings.

The best way to avoid adware is to be wary during new software installation. Even if it comes from an allegedly trusted source, such as Download.com[3] or CNET, always opt for Advanced/Custom mode to make sure that no optional elements enter your computer. 

Experts explain[4] that adware mostly hides under “useful” applications, such as media players, PDF converters, browser extensions, system optimizers, and similar programs. Its functionality may seem useful, but all you get is never-ending adverts that clutter your browsers and even compromise your privacy. Thus, we recommend reading up reviews before installing new software you are not familiar with.

MacPerformance pop-upsMacPerformance pop-up may show up at any time if an adware is installed on the Mac machine, although most users see the message as soon as they try to open Safari browser

Remove MacPerformance malware from macOS

As we already mentioned, you have to remove MacPerformance virus to stop the pop-ups from showing up. There are several actions you need to perform to make sure that the annoying pop-ups do not show up again. First of all, you should check our instructions below on how to complete MacPerformance removal by putting it into Trash. However, you can also use automatic tools that focus on PUPs – you will not have to worry about anything.

After you get rid of the MacPerformance adware and reset your browsers, you should also stop the launch process of the program. Go to System Preferences > Accounts>  Login Items. Now find MacPerformance and press the “-” button.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove MacPerformance, follow these steps:

Get rid of MacPerformance from Mac OS X system

To remove MacPerformance pop-ups from your Mac, use this guide:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove MacPerformance from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for MacPerformance-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove MacPerformance, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to MacPerformance and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the MacPerformance-related entries.Uninstall from Mac 2

Eliminate MacPerformance from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for MacPerformance and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete MacPerformance removal.Reset Internet Explorer

Uninstall MacPerformance from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the MacPerformance-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove MacPerformance from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to MacPerformance and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case MacPerformance did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete MacPerformance removal.Reset Firefox 2

Delete MacPerformance from Google Chrome

Reset Google Chrome the following way:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to MacPerformance by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the MacPerformance-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete MacPerformance removal.Reset Chrome 2

Erase MacPerformance from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to MacPerformance and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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