Severity scale:  

Remove MacPerformance (Removal Guide) - Oct 2019 update

removal by Julie Splinters - - | Type: Adware

MacPerformance is a potentially unsafe application that is bundled with other useless apps like Alpha Shoppers

MacPerformance adware

Questions about MacPerformance

MacPerformance is an adware application that is created for macOS and iOS devices. It often gets into the system with the help of software bundling, and some might also find additional adware such as Alpha Shoppers, EasyDirectionsFinder or other shopping companions, media players, PDF converters. etc. The potentially unwanted program[1] injects various files and performs system changes in order to gain persistence. Besides, it can disable you from opening needed apps. While MacPerformance is asking users to give control to access various files, it could be dangerous as it could allow attackers to read browsing and technical data, as well as account passwords and even banking information, and then send it off to a remote server. This cleverly engineered social engineering attack[2] might trick many users and result in stolen money or even identity theft.

Name MacPerformance
Type Adware/PUP/Apple virus
Main symptoms Causes annoying ads, disables applications from opening, tracks data without user's approval and sends it to its developers
Connected to Alpha Shoppers, Easy Directions FInder, other potentially unwanted apps from Pirrit family
Infiltration Software bundling which allows installing apps onto the system without a clear permission
Elimination Check our instructions below or use anti-malware software
Optimization Install Reimage Reimage Cleaner Intego to make sure your computer is repaired

MacPerformance is one of many scams that are trying to trick users into stealing sensitive information by mimicking legitimate Apple pop-ups, e.g. Apple wants to make changes, Your Mac is infected with 3 viruses, Your Mac might be infected. While these pop-ups might look legitimate, there is nothing safe about them, and users should learn how not fall right into crooks' trap. To remove MacPerformance virus, you will have to find and eliminate the adware from the system, and it might get tricky. However, we provide full instructions below. 

What makes MacPerformance scam believable is its cleverly placed names of certain files. First of all, the name of the adware might make users believe that it is a legitimate application, as it incorporates “Mac”, “Apple”, and similar terms, such as the ones incorporated into messages below:

“MacPerformance” wants access to control “Google Chrome”. Allowing control will provide access to documents and data in “Google Chrome”, and to perform actions within the app
Don't Allow                OK

“MacPerformance” can't be opened because Apple cannot check it for malicious software

While many users are baffled what MacPerformance is, digging deeper reveals that the application sits under the Library > UpdateMac > MacPerformance. Therefore, many people might still think that there is nothing wrong with this folder. However, it is an adware that will continue to spawn pop-ups.

MacPerformance virus
MacPerformance is a malicious program that can send personal data to a remote server. Its removal is necessary for virtual safety

Also, even if you pick “Don't Allow” option when the fake alert shows up, it will continue its activity. Only MacPerformance removal will stop fake notifications and prevent crooks from accessing sensitive information. By the way, it does not matter which browser you use, Google Chrome, Safari, Mozilla Firefox, or other, the pop-up can show the browser name accordingly.

To conclude, MacPerformance is malware that can steal your personal data which can later be traded in the black market. Do not trust these pop-ups and get rid of the adware as explained below. We also recommend scanning your device with Reimage Reimage Cleaner Intego to make sure that all the damage done by the virus is fixed.

Software bundling is a widely used PUP distribution technique

Since adware is usually undesirable software, its creators need to make sure that it is distributed to as many computers as possible. And one of the best ways to do so is by bundling programs. This technique has been used by freeware and shareware developers and proves to be successful, the reason for that being lack of users' attentiveness. They are often quite oblivious when it comes to new software installation, and do not pay much attention to it – skip steps and don't read the instructions properly and, most importantly, select Recommended/Quick settings.

The best way to avoid adware is to be wary during new software installation. Even if it comes from an allegedly trusted source, such as[3] or CNET, always opt for Advanced/Custom mode to make sure that no optional elements enter your computer. 

Experts explain[4] that adware mostly hides under “useful” applications, such as media players, PDF converters, browser extensions, system optimizers, and similar programs. Its functionality may seem useful, but all you get is never-ending adverts that clutter your browsers and even compromise your privacy. Thus, we recommend reading up reviews before installing new software you are not familiar with.

MacPerformance pop-ups
MacPerformance pop-up may show up at any time if an adware is installed on the Mac machine, although most users see the message as soon as they try to open Safari browser

Remove MacPerformance malware from macOS

As we already mentioned, you have to remove MacPerformance virus to stop the pop-ups from showing up. There are several actions you need to perform to make sure that the annoying pop-ups do not show up again. First of all, you should check our instructions below on how to complete MacPerformance removal by putting it into Trash. However, you can also use automatic tools that focus on PUPs – you will not have to worry about anything.

After you get rid of the MacPerformance adware and reset your browsers, you should also stop the launch process of the program. Go to System Preferences > Accounts>  Login Items. Now find MacPerformance and press the “-” button.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove MacPerformance, follow these steps:

Get rid of MacPerformance from Mac OS X system

To remove MacPerformance pop-ups from your Mac, use this guide:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for MacPerformance or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate MacPerformance from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for MacPerformance and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete MacPerformance removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall MacPerformance from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, MacPerformance should be removed from your Microsoft Edge browser.

Remove MacPerformance from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select MacPerformance and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete MacPerformance removal. Click on 'Reset Firefox' button for a couple of times

Delete MacPerformance from Google Chrome

Reset Google Chrome the following way:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select MacPerformance and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete MacPerformance removal. Click on 'Reset' button to complete your removal

Erase MacPerformance from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for MacPerformance or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete MacPerformance removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Julie Splinters
About the company Esolutions


Removal guides in other languages

Your opinion regarding MacPerformance