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Remove Code 055BCCAC9FEC scam (Removal Instructions) - Oct 2019 update

removal by Lucia Danes - - | Type: Malware

Internet Security Alert! Code: 055BCCAC9FEC is yet another tech support scam which has nothing in common with Google

Screenshot of Code 055BCCAC9FEC scam

Internet Security Alert Code 055BCCAC9FEC is a fraudulent message which belongs to tech support scammers. Their aim is to convince their victims that this message belongs to Google, Microsoft, and similar well-known companies. Typically, it shows up on the desktop while people are browsing the Internet and informs them that their computers are infected with a serious. Additionally, they are asked to call “Windows Technical support” at +1-833-337-6555, +1-844-592-9882 or similar number. However, we want to stress out that this number belongs to cyber criminals and you should never use it.[1]

Typically redirects to Code 055BCCAC9FEC website starts when adware is installed on the computer. This potentially unwanted program (PUP) usually gets into the system unnoticed with the help of various free downloads and initiates needed system updates. As a result, it gets an ability to start showing the fake error message as soon as user starts browsing the Internet.

The main activity of Internet Security Alert! Code: 055BCCAC9FEC is to redirect victims to the technical support scam website that displays this alert:

Internet Security Alert! Code: 055BCCAC9FEC

Internet Security Alert : Your Computer Might Be Infected By Harmful Viruses.
Please Do Not Shut Down or Reset Your Computer.

The following data might be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information
4.Local Hard Disk Files.

These viruses are well known for identity and credit card theft. Further action on this computer or any other device on your network might reveal private information and involve serious risks.

Call Windows Technical Support: +1-833-337-6555 (Toll Free)

The purpose of this “Internet Security Alert” virus is to trick users into calling the provided number and following “specialists” instructions. However, people who are going to pick up the phone are not willing to help you. They might have other purposes, such as:

  • Tricking you into purchasing useless security tools that are supposed to clean computer from a virus. In this way, scammers can get your credit card information or other sensitive data. Thus, it may lead to money loss or identity theft.
  • Convincing you to install remote access tools in order to let “technicians” to do the removal for you. In this case, criminals can install malware or spyware[2] on your computer and perform other cyber attacks in the future.

Therefore, you should NOT call the provided phone number. All the information provided by Code 055BCCAC9FEC virus is not real. The only problem your computer has is adware infection which can be wiped out quickly with Reimage or other professional anti-malware software.

We recommend not to delay Internet Security Alert Code 055BCCAC9FEC removal because the ad-supported program might also:

  • display intrusive ads that include potentially dangerous or malicious content;
  • trigger redirects to affiliate sites out of sudden or when you click links or buttons;
  • track information about users and use it for marketing reasons;
  • sell aggregated information to third-parties that might be advertising networks.

All these problems pose a danger to your privacy and make browsing the internet complicated. Thus, you should remove Internet Security Alert Code 055BCCAC9FEC from your computer immediately. As we have already told, you can do it automatically with security software. However, you can find manual removal give at the end of the article too.

Picture of Code 055BCCAC9FEC tech support scam
Code 055BCCAC9FEC scam pretends to be legitimate security alert from Microsoft; however, it's not.

The success of adware infiltration lies under bad user’s habits

The ad-supported application usually spreads in freeware or shareware packages as an optional component. Malicious application is usually presented as a useful add-on, PC optimization tool or similar app. Thus, users who are using Advanced/Custom settings can be tricked into installing it.

However, researchers from[3] tell that users rarely choose to install new programs using Advanced settings. Usually, they rely on Quick/Standard settings that do not reveal about additional components.

The trick is that users give indirect permission to install the whole package when using Quick setup. Thus, these settings should not be used in order not to install unknown programs without realizing it.

Stop redirects to “Internet Security Alert! Code: 055BCCAC9FEC”

You can remove Code 055BCCAC9FEC scam either manually or automatically. In the virus description, we have mentioned that automatic elimination is performed with anti-malware/anti-spyware software. However, browser reset is also recommended to get rid of tracking cookies.

However, we are aware that not everyone wants to use additional software for PUPs removal. For this reason, our team has prepared manual Code 055BCCAC9FEC removal guide. Do not rush and be attentive! If you leave at least one of the adware-related component, you will need to perform the procedure again.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Code 055BCCAC9FEC scam, follow these steps:

Delete Code 055BCCAC9FEC scam from Windows systems

To remove the fake error message, you have to look up for adware and its related components in the system. Follow the steps below and do not forget to take care of your browsers:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Code 055BCCAC9FEC scam and related programs
    Here, look for Code 055BCCAC9FEC scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall Code 055BCCAC9FEC scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Code 055BCCAC9FEC scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase Code 055BCCAC9FEC scam from Internet Explorer (IE)

Redirects to Error Code 055BCCAC9FEC tech support scam website will end up as soon as you remove questionable add-ons and reset Internet Explorer.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Code 055BCCAC9FEC scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Code 055BCCAC9FEC scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate Code 055BCCAC9FEC scam from Microsoft Edge

After the hijack, you should fix Microsoft Edge by following these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Code 055BCCAC9FEC scam should be removed from your Microsoft Edge browser.

Remove Code 055BCCAC9FEC scam from Mozilla Firefox (FF)

Uninstall questionable Firefox extensions that might responsible for forcing you to visit this shady tech support website:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Code 055BCCAC9FEC scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Code 055BCCAC9FEC scam removal. Click on 'Reset Firefox' button for a couple of times

Get rid of Code 055BCCAC9FEC scam from Google Chrome

These guidelines will help you to get rid of 055BCCAC9FEC error from Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Code 055BCCAC9FEC scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Code 055BCCAC9FEC scam removal. Click on 'Reset' button to complete your removal

Delete Code 055BCCAC9FEC scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Code 055BCCAC9FEC scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Code 055BCCAC9FEC scam removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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