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Remove “Call Microsoft Support” scam (Microsoft Support Scam) - Removal Guide

removal by Lucia Danes - - | Type: Malware

“Call Microsoft Support” – a scam that forces victims into contact with the hackers

"Call Microsoft Support" scam “Call Microsoft Support” scam is a fake pop-up which claims to have detected Zeus virus. This misleading content rushes users to call fake Microsoft support via + 1-888-969-0708 mobile phone number to fix the malware-related issue. Encountering this scam is easy if you are a visitor of secondary online sources or have other potentially unwanted programs lurking in your computer system. In reality, this is merely a phishing[1] attempt, and the computer targeted by scammers is not infected with any high-risk cyber threat.displayed on the malicious website. 

Name “Call Microsoft Support”
Type Scam
Provoked by Adware and similar potentially unwanted programs
Linked to Zeus virus
Similarities The scam is similar to “You Have A ZEUS Virus” and “Windows Defender Alert: Zeus Virus” scam apps
Aim To benefit from users who dial the fake tech support number
Elimination software You can use Reimage Reimage Cleaner Intego to remove scam notifications and the PUP that is forcing its appearance

We want to warn our readers that there are similar fake Microsoft tech support popups, like “You Have A ZEUS Virus” and “Windows Defender Alert: Zeus Virus” scams. Remember, claims that your computer is infected with ransomware are not real as well as the so-called support number. Unfortunately, people behind the phone are fraudsters who aim to swindle money from naive people.

Once the person encounters Call Microsoft Support virus, the following message is displayed:

Don't Restart Your Computer

Windows Detected ZEUS Virus, The Infection detected, indicate some recent downloads on the computer which in turn has created problems on the computer. Call Microsoft support +1-888-969-0708 and share this code B2957E to the Agent to Fix This.

A suspicious connection was trying to access your logins, Banking Details & Tracking Your Internet Activity.

Security Centre & Firewall Services are Disabled, Error code 0x8007042c

Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.

Criminals try to make the fake “Call Microsoft Support” popup to look convincing — they can either append sound effects or use intimidating warns, like saying that your social media accounts might be suspended until you agree to call them via the toll-free number. However, do NOT contact tech support scammers!

If you ever fall for “Call Microsoft Support” scam and use Microsoft tech support scammer number to call the fraudsters, they will most probably try to convince you into giving remote access to your system. This way hackers will be able to infiltrate malware or other potentially unwanted programs on your computer and ensure that you will keep using their fake services.

"Call Microsoft Support" virus"Call Microsoft Support" scam is a misleading message that claims that users' computers are infected with Zeus virus and they need to contact tech support via +1-888-969-0708.

Additionally, following the actions mentioned above, scammers behind “Call Microsoft Support” alert can offer you to purchase overpriced and ineffective software to help you deal with non-existent problems. This is a popular phishing technique which is used to not only promote less than reliable programs but also swindle money from credulous computer users. 

Likewise, the best way to protect your system from the so-called Zeus virus is to remove “Call Microsoft Support.” You can temporarily stop this fake alert from appearing by simply closing the tab/window. However, if you will not get rid of the adware program which is causing these deceptive popups, they will continue to reappear.

Employ Reimage Reimage Cleaner Intego to help you with “Call Microsoft Support” removal or use manual elimination guidelines at the end of this article. Although, automatic elimination will not only save your time but also grant safe uninstall of the adware and its components. Note that if any potentially infectious content remains on your system, it can easily activate again.

Furthermore, if “Call Microsoft Support” is supported by an adware application,[2] you might face even a bigger variety of suspicious activities on your computer and web browsers. These PUPs often bring an enormous number of pop-ups and pop-unders to the screen which relate to overusing system resources such as the GPU and CPU[3] power.

Additionally, you might find that your web browsers have been hijacked. Rogue changes can be seen in the browser's homepage and new tab URL sections, also you might encounter suspicious add-ons here. This is why it is so important not only to remove “Call Microsoft Support” virus but also to check all possibly-infected web browser apps.

"Call Microsoft Support" scam message"Call Microsoft Support" is misleading content that can appear on third-party websites or be provoked by adware and similar PUPs

Installers of freeware might hide adware inside

While adware belongs the category of potentially unwanted programs together with browser hijackers, they are both distributed similarly. Free applications employ pay-per-install marketing scheme which encourages them to actively spread the adware program to increase its revenue. For this reason, PUPs travel in software-bundles.[4]

Since the key to preventing potentially unwanted programs' infiltration is attentiveness, follow these steps to stop the adware from entering your system:

  1. Only choosing Custom or Advanced mode will show the adware which is hidden inside the install;
  2. Search for all suspicious and pre-selected checkmarks which give your agreement to install unknown programs;
  3. Un-tick those marks and run a full computer scan to double-check your system with antivirus software.

Remember that online safety should always be your priority while browsing on the Internet sphere. However, if you think that you will not be capable of spotting everything every single time, you should definitely purchase a reliable security program that includes the safe browsing feature and pushes alerts once potentially infectious content is somewhere next to you.

“Call Microsoft Support” virus elimination guide (automatical/manual)

If you have encountered any types of fake tech support scam popups, you need to check your system for adware immediately. The easiest way to detect it is to get help from a professional malware removal software. It will remove “Call Microsoft Support” for you and also terminate all other potentially suspicious content from the machine.

Just download one of the antivirus programs from the list below and make sure that it runs an entire system scan. However, it is possible to use another security software as long as it is powerful enough to deal with adware and other PUPs. “Call Microsoft Support” scam might not be the only PUP lurking in your system, so check everything carefully.

Additionally, you are able to complete “Call Microsoft Support” removal by following the guide below. Although, this is a far more complicated process which requires your attention and specific IT skills. For this reason, experts from LosVirus.es[5] suggest you stick with automatic adware elimination method and achieve your goal safely and effectively.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Call Microsoft Support” scam, follow these steps:

Remove “Call Microsoft Support” scam from Windows systems

Cleaning your Windows operating system manually is also a possibility which you can take. Here you will find some instructing steps that will guide you through the enter elimination process:

To remove “Call Microsoft Support” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Call Microsoft Support” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Call Microsoft Support” scam from Internet Explorer (IE)

Search all over your Internet Explorer web browser for adware-based components. If you find some, use the below-given guidelines to get rid of them from the app:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Call Microsoft Support” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Call Microsoft Support” scam removal.Reset Internet Explorer

Get rid of “Call Microsoft Support” scam from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Call Microsoft Support” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall “Call Microsoft Support” scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Call Microsoft Support” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Call Microsoft Support” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Call Microsoft Support” scam removal.Reset Firefox 2

Erase “Call Microsoft Support” scam from Google Chrome

Take a look at your Google Chrome web browser. If you spot any suspicious changes or objects in this browser app, get rid of them by following these guiding steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Call Microsoft Support” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Call Microsoft Support” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Call Microsoft Support” scam removal.Reset Chrome 2

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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