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Remove “Call Microsoft Support” scam (Microsoft Support Scam) - Removal Guide

removal by Lucia Danes - - | Type: Malware

“Call Microsoft Support” – a scam that forces victims into contact with the hackers

"Call Microsoft Support" scam “Call Microsoft Support” scam is a fake pop-up which claims to have detected Zeus virus. This misleading content rushes users to call fake Microsoft support via + 1-888-969-0708 mobile phone number to fix the malware-related issue. Encountering this scam is easy if you are a visitor of secondary online sources or have other potentially unwanted programs lurking in your computer system. In reality, this is merely a phishing[1] attempt, and the computer targeted by scammers is not infected with any high-risk cyber threat.displayed on the malicious website. 

Name “Call Microsoft Support”
Type Scam
Provoked by Adware and similar potentially unwanted programs
Linked to Zeus virus
Similarities The scam is similar to “You Have A ZEUS Virus” and “Windows Defender Alert: Zeus Virus” scam apps
Aim To benefit from users who dial the fake tech support number
Elimination software You can use Reimage Reimage Cleaner to remove scam notifications and the PUP that is forcing its appearance

We want to warn our readers that there are similar fake Microsoft tech support popups, like “You Have A ZEUS Virus” and “Windows Defender Alert: Zeus Virus” scams. Remember, claims that your computer is infected with ransomware are not real as well as the so-called support number. Unfortunately, people behind the phone are fraudsters who aim to swindle money from naive people.

Once the person encounters Call Microsoft Support virus, the following message is displayed:

Don't Restart Your Computer

Windows Detected ZEUS Virus, The Infection detected, indicate some recent downloads on the computer which in turn has created problems on the computer. Call Microsoft support +1-888-969-0708 and share this code B2957E to the Agent to Fix This.

A suspicious connection was trying to access your logins, Banking Details & Tracking Your Internet Activity.

Security Centre & Firewall Services are Disabled, Error code 0x8007042c

Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.

Criminals try to make the fake “Call Microsoft Support” popup to look convincing — they can either append sound effects or use intimidating warns, like saying that your social media accounts might be suspended until you agree to call them via the toll-free number. However, do NOT contact tech support scammers!

If you ever fall for “Call Microsoft Support” scam and use Microsoft tech support scammer number to call the fraudsters, they will most probably try to convince you into giving remote access to your system. This way hackers will be able to infiltrate malware or other potentially unwanted programs on your computer and ensure that you will keep using their fake services.

"Call Microsoft Support" virus
"Call Microsoft Support" scam is a misleading message that claims that users' computers are infected with Zeus virus and they need to contact tech support via +1-888-969-0708.

Additionally, following the actions mentioned above, scammers behind “Call Microsoft Support” alert can offer you to purchase overpriced and ineffective software to help you deal with non-existent problems. This is a popular phishing technique which is used to not only promote less than reliable programs but also swindle money from credulous computer users. 

Likewise, the best way to protect your system from the so-called Zeus virus is to remove “Call Microsoft Support.” You can temporarily stop this fake alert from appearing by simply closing the tab/window. However, if you will not get rid of the adware program which is causing these deceptive popups, they will continue to reappear.

Employ Reimage Reimage Cleaner to help you with “Call Microsoft Support” removal or use manual elimination guidelines at the end of this article. Although, automatic elimination will not only save your time but also grant safe uninstall of the adware and its components. Note that if any potentially infectious content remains on your system, it can easily activate again.

Furthermore, if “Call Microsoft Support” is supported by an adware application,[2] you might face even a bigger variety of suspicious activities on your computer and web browsers. These PUPs often bring an enormous number of pop-ups and pop-unders to the screen which relate to overusing system resources such as the GPU and CPU[3] power.

Additionally, you might find that your web browsers have been hijacked. Rogue changes can be seen in the browser's homepage and new tab URL sections, also you might encounter suspicious add-ons here. This is why it is so important not only to remove “Call Microsoft Support” virus but also to check all possibly-infected web browser apps.

"Call Microsoft Support" scam message
"Call Microsoft Support" is misleading content that can appear on third-party websites or be provoked by adware and similar PUPs

Installers of freeware might hide adware inside

While adware belongs the category of potentially unwanted programs together with browser hijackers, they are both distributed similarly. Free applications employ pay-per-install marketing scheme which encourages them to actively spread the adware program to increase its revenue. For this reason, PUPs travel in software-bundles.[4]

Since the key to preventing potentially unwanted programs' infiltration is attentiveness, follow these steps to stop the adware from entering your system:

  1. Only choosing Custom or Advanced mode will show the adware which is hidden inside the install;
  2. Search for all suspicious and pre-selected checkmarks which give your agreement to install unknown programs;
  3. Un-tick those marks and run a full computer scan to double-check your system with antivirus software.

Remember that online safety should always be your priority while browsing on the Internet sphere. However, if you think that you will not be capable of spotting everything every single time, you should definitely purchase a reliable security program that includes the safe browsing feature and pushes alerts once potentially infectious content is somewhere next to you.

“Call Microsoft Support” virus elimination guide (automatical/manual)

If you have encountered any types of fake tech support scam popups, you need to check your system for adware immediately. The easiest way to detect it is to get help from a professional malware removal software. It will remove “Call Microsoft Support” for you and also terminate all other potentially suspicious content from the machine.

Just download one of the antivirus programs from the list below and make sure that it runs an entire system scan. However, it is possible to use another security software as long as it is powerful enough to deal with adware and other PUPs. “Call Microsoft Support” scam might not be the only PUP lurking in your system, so check everything carefully.

Additionally, you are able to complete “Call Microsoft Support” removal by following the guide below. Although, this is a far more complicated process which requires your attention and specific IT skills. For this reason, experts from LosVirus.es[5] suggest you stick with automatic adware elimination method and achieve your goal safely and effectively.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove “Call Microsoft Support” scam, follow these steps:

Remove “Call Microsoft Support” scam from Windows systems

Cleaning your Windows operating system manually is also a possibility which you can take. Here you will find some instructing steps that will guide you through the enter elimination process:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Call Microsoft Support” scam and related programs
    Here, look for “Call Microsoft Support” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete “Call Microsoft Support” scam from Internet Explorer (IE)

Search all over your Internet Explorer web browser for adware-based components. If you find some, use the below-given guidelines to get rid of them from the app:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Call Microsoft Support” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Call Microsoft Support” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of “Call Microsoft Support” scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Call Microsoft Support” scam should be removed from your Microsoft Edge browser.

Uninstall “Call Microsoft Support” scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Call Microsoft Support” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Call Microsoft Support” scam removal. Click on 'Reset Firefox' button for a couple of times

Erase “Call Microsoft Support” scam from Google Chrome

Take a look at your Google Chrome web browser. If you spot any suspicious changes or objects in this browser app, get rid of them by following these guiding steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Call Microsoft Support” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Call Microsoft Support” scam removal. Click on 'Reset' button to complete your removal

About the author

Lucia Danes
Lucia Danes - Virus researcher

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