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“Call Microsoft Support” scam. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Malware

“Call Microsoft Support” virus tries to trick people into contacting the scammers

“Call Microsoft Support” scam

“Call Microsoft Support” scam is a fake pop-up which is displayed on the malicious website. Usually, users are redirected to such page by a potentially unwanted program, also called adware[1]. The deceptive message claims that Windows detected Zeus virus and users should immediately contact Microsoft support via +1-888-969-0708. In reality, this is merely a phishing[2] attempt, and the computer targeted by scammers is not infected with any high-risk cyber threat.

We want to warn our readers that there are similar fake Microsoft tech support popups, like “You Have A ZEUS Virus” and “Windows Defender Alert: Zeus Virus” scams. Remember, claims that your computer is infected with ransomware are not real as well as the so-called support number. Unfortunately, people behind the phone are fraudsters who aim to swindle money from naive people.

Once the person encounters Call Microsoft Support virus, the following message is displayed:

Don't Restart Your Computer

Windows Detected ZEUS Virus, The Infection detected, indicate some recent downloads on the computer which in turn has created problems on the computer. Call Microsoft support +1-888-969-0708 and share this code B2957E to the Agent to Fix This.

A suspicious connection was trying to access your logins, Banking Details & Tracking Your Internet Activity.

Security Centre & Firewall Services are Disabled, Error code 0x8007042c

Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.

Criminals try to make the fake “Call Microsoft Support” popup to look convincing — they can either append sound effects or use intimidating warns, like saying that your social media accounts might be suspended until you agree to call them via the toll-free number. However, do NOT contact tech support scammers!

If you ever fall for this scam and use Microsoft tech support scammer number to call the fraudsters, they will most probably try to convince you into giving remote access to your system. This way hackers will be able to infiltrate malware or other potentially unwanted programs on your computer and ensure that you will keep using their fake services.

Additionally, following the actions mentioned above, scammers behind “Call Microsoft Support” alert can offer you to purchase overpriced and ineffective software to help you deal with non-existent problems. This is a popular phishing technique which is used to not only promote less than reliable programs but also swindle money from credulous computer users. 

Likewise, the best way to protect your system from the so-called Zeus virus is to remove “Call Microsoft Support.” You can temporarily stop this fake alert from appearing by simply closing the tab/window. However, if you will not get rid of the adware program which is causing these deceptive popups, they will continue to reappear.

Employ Reimage to help you with “Call Microsoft Support” removal or use manual elimination guidelines at the end of this article. Although, automatic elimination will not only save your time but also grant safe uninstall of the adware and its components. 

Installers of freeware might hide adware inside

While adware belongs the category of potentially unwanted programs together with browser hijackers, they are both distributed similarly. Free applications employ pay-per-install marketing scheme which encourages them to actively spread the adware program to increase its revenue. For this reason, PUPs travel in software-bundles.

Since the key to preventing potentially unwanted programs' infiltration is attentiveness, follow these steps to stop the adware from entering your system:

  1. Only choosing Custom or Advanced mode will show the adware which is hidden inside the install;
  2. Search for all suspicious and pre-selected checkmarks which give your agreement to install unknown programs;
  3. Un-tick those marks and run a full computer scan to double-check your system with antivirus software.

“Call Microsoft Support” virus elimination guide

If you have encountered any types of fake tech support scam popups, you need to check your system for adware immediately. The easiest way to detect it is to get help from a professional malware removal software. It will remove “Call Microsoft Support” virus for you.

Just download one of the antivirus programs from the list below and make sure that it runs an entire system scan. However, it is possible to use another security software as long as it is powerful enough to deal with adware and other PUPs.

Additionally, you are able to complete “Call Microsoft Support” removal by following the guide below. Although, this is a far more complicated process which requires your attention and specific IT skills. For this reason, experts from LosVirus.es[3] suggest you stick with automatic adware elimination method.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove “Call Microsoft Support” scam, follow these steps:

WindowsMac OS X

Remove “Call Microsoft Support” scam from Windows systems

Windows users are recommended to follow these instructions as soon as they are redirected to a website which is displaying “Call Microsoft Support” scam:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Call Microsoft Support” scam and related programs
    Here, look for “Call Microsoft Support” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS X

Eliminate “Call Microsoft Support” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Call Microsoft Support” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References