Severity scale:  
  (23/100)

“VIRUS ALERT FROM MICROSOFT” scam. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Malware

VIRUS ALERT FROM MICROSOFT – a scam used to scare users into contacting fake Microsoft support

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VIRUS ALERT FROM MICROSOFT is a technical support scam[1] that pretends to be a real notification from Microsoft. However, this alert is delivered by scammers who are trying to convince their victims that their computers will be blocked if they won't contact Microsoft support to solve this issue.

In reality, nothing is blocked and you dealing with cyber criminals who are working on swindling the money from unaware PC users. Instead of dialing their given number, you should scan your computer with anti-virus program. This procedure will help you get rid of adware which is responsible for causing VIRUS ALERT FROM MICROSOFT error.

The main purpose of VIRUS ALERT FROM MICROSOFT scam is to convince users to call a fake support line 1-844-808-7462 by telling them that their computers are in a real danger. The pop-up message which is used to mislead people typically provides such information:

VIRUS ALERT FROM MICROSOFT

This computer is BLOCKED

Do not shut down Your Computer and restart your computer
Your computer's registration key is Blocked.
Why we blocked your computer?
Your Computer's registration key is illegal.
Your Computer is using pirated software.
Your Computer is sending virus over the internet.
Your Computer is hacked or used from undefined location.
We block this computer for your security.
Contact Microsoft helpline to reactivate your computer.

Additionally, VIRUS ALERT FROM MICROSOFT tells that user’s privacy can be at risk too. The system security alert informs that passwords, messages, credit card information and other personal information have been stolen from the device, and only “Microsoft Helpline” can help to protect this data.

However, calling authors of VIRUS ALERT FROM MICROSOFT virus will cause problems only. Scammers might have numerous scenarios to get your personal information, install malware or gain remote access to your computer. [2]

Additionally, you should not believe that it’s indeed a toll-free phone number. It might be just another lie that can literally cost you a lot. Instead of grabbing your phone, you should close browser’s tab and make sure that you do not have adware installed on your PC.

Typically, VIRUS ALERT FROM MICROSOFT scam starts appearing when an ad-supported application is installed on the computer. This potentially unwanted program (PUP) can be downloaded manually or can infiltrate the target device during freeware or shareware installation.

Once inside, virus not only starts redirecting its victim to scammers' website but might also:

  • display aggressive ads;
  • show misleading pop-ups asking to install fake updates;
  • redirect to phishing sites;
  • install suspicious browser add-ons;
  • spy on your activities online.

Therefore, you have to remove VIRUS ALERT FROM MICROSOFT error from the computer to protect your browsing sessions. Adware program can be deleted manually. However, it might be a complicated task because it may have installed a bunch of helper objects, extensions or applications that are hard to detect.

For this reason, we recommend automatic VIRUS ALERT FROM MICROSOFT removal which will help make elimination easier. This method requires scanning the computer with powerful anti-malware software like Reimage.

Adware can be attached to any free program

An ad-supported application which is responsible for redirects to technical support scam website usually spreads as an optional component in freeware or shareware packages. It might be presented as a useful application or browser extension. However, soon after the hijack, it will start bothering you.

To avoid silent installation of unwanted apps, you have to use Advanced/Custom installation instead of Quick/Recommended settings. The latter installer does not reveal third-party programs and installs them without asking user’s permission. Meanwhile, the Advanced installer allows monitoring the processes and opting out additional apps.

Get rid of VIRUS ALERT FROM MICROSOFT  error

To remove VIRUS ALERT FROM MICROSOFT virus from the computer, you can follow the instructions at the end of the article and look up for adware. However, it might be difficult to locate all its components.

If you want to speed up “VIRUS ALERT FROM MICROSOFT” error removal, you should rely on the reputable anti-malware program. However, specialists from viruset.no[3] also suggest resetting each of the affected browser’s settings after system scan. This helps to delete tracking cookies and stop scammers from following your steps online.

You can remove “VIRUS ALERT FROM MICROSOFT” scam automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
Malwarebytes
Alternate Software
Malwarebytes

To remove “VIRUS ALERT FROM MICROSOFT” scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “VIRUS ALERT FROM MICROSOFT” scam from Windows systems

If your browser continuously redirects you to misleading websites which are trying to swindle your money, you should look up for adware on your PC. To get rid of it, make sure you remove all suspicious programs that you cannot remember installing on your system.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “VIRUS ALERT FROM MICROSOFT” scam and related programs
    Here, look for “VIRUS ALERT FROM MICROSOFT” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “VIRUS ALERT FROM MICROSOFT” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “VIRUS ALERT FROM MICROSOFT” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “VIRUS ALERT FROM MICROSOFT” scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “VIRUS ALERT FROM MICROSOFT” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “VIRUS ALERT FROM MICROSOFT” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “VIRUS ALERT FROM MICROSOFT” scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “VIRUS ALERT FROM MICROSOFT” scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “VIRUS ALERT FROM MICROSOFT” scam from Mozilla Firefox (FF)

Reset Mozilla Firefox to stop seeing “VIRUS ALERT FROM MICROSOFT” ads:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “VIRUS ALERT FROM MICROSOFT” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “VIRUS ALERT FROM MICROSOFT” scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “VIRUS ALERT FROM MICROSOFT” scam from Google Chrome

Uninstall suspicious extensions and reset Google Chrome as swhown below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “VIRUS ALERT FROM MICROSOFT” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “VIRUS ALERT FROM MICROSOFT” scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “VIRUS ALERT FROM MICROSOFT” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “VIRUS ALERT FROM MICROSOFT” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “VIRUS ALERT FROM MICROSOFT” scam removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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