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Remove “VIRUS ALERT FROM MICROSOFT” scam (Removal Guide) - updated Oct 2019

removal by Julie Splinters - - | Type: Malware

VIRUS ALERT FROM MICROSOFT is a scam that appears on web browsers showing fake Microsoft alerts about detected malware and blocked computer

VIRUS ALERT FROM MICROSOFT scam
VIRUS ALERT FROM MICROSOFT is the social engineering attack based on scaring people.

VIRUS ALERT FROM MICROSOFT is the wide list of scams using the statement that the computer is blocked due to infection. Users get encouraged to call the toll-free number to receive help. However, this is one of the numerous technical support scams[1] pretending to be a real notification from Microsoft. Scammers are trying to convince their victims that their computers will be blocked if they won't contact Microsoft support to solve this issue.

In reality, this Microsoft Inc Warning is nothing but a fake alert used to swindle money from unaware PC users or even open up backdoors for additional hackers and malware. Instead of dialing their given number, you should scan your computer with an anti-virus program. This procedure will help you to get rid of adware which is responsible for causing VIRUS ALERT FROM MICROSOFT error.

Name VIRUS ALERT FROM MICROSOFT
Type of threat Technical support scam
Tactics Such scams aim to trick users into revealing personal information, calling a fake support team, purchasing rogue tools, providing remote access to their machines
Danger If you decide to contact the hackers via the fake technical support number, it might lead to privacy issues, remote hacker attacks, money or data loss
Symptoms Delivers alerts about malware (e.g. trojan.worm!055BCCAC9FEC) and danger to the system, causes redirects, shows commercial content 
Distribution You can find this type of scam on bogus third-party networks that lack the required protection. Also, it might appear on your computer system if adware gets bundled via freeware/shareware
Associated phone numbers
  • 1-844-808-7462
  • 1-844-507-3556
  • 1-888-760-7614
  • 1-855-978-2318
similar threat VIRAL ALARM OF MICROSOFT is a similar scam. It comes from the 43.255.154.93 IP address, might be linked to web-web-tec-host-err.xyz, and provides +1-833-272-0272 as the technical support helpline
Elimination Get a reliable anti-malware tool for Virus Alert From Microsoft removal. Try Reimage Reimage Cleaner for performing a full system check that can help to clean the machine fully and repair damage

The main purpose of VIRUS ALERT FROM MICROSOFT scam is to convince users to call a fake support line 1-844-808-7462 by telling them that their computers are in real danger. The pop-up message which is used to mislead people typically provides such information:

VIRUS ALERT FROM MICROSOFT

This computer is BLOCKED

Do not shut down Your Computer and restart your computer
Your computer's registration key is Blocked.
Why we blocked your computer?
Your Computer's registration key is illegal.
Your Computer is using pirated software.
Your Computer is sending virus over the internet.
Your Computer is hacked or used from undefined location.
We block this computer for your security.
Contact Microsoft helpline to reactivate your computer.

Other version displays such warning:

System has been infected by Virus Trojan.worm!055BCCAC9FEC – Personal information (Banking Details, credit cards, and Account Password) may be stolen. System IP Address – is unmasked and can be accessed for virus spreading. Microsoft has reported to the connected ISP to implement a new firewall. Users should call immediately to Technical Support 1-844-507-3556 for free system scan.

Additionally, VIRUS ALERT FROM MICROSOFT tells that user’s privacy can be at risk too. The system security alert informs that passwords, messages, credit card information and other personal details have been stolen from the device, and only dialing the “Microsoft Helpline” can help to protect this data.

However, calling authors of VIRUS ALERT FROM MICROSOFT virus will cause problems only. Scammers might have numerous scenarios to get your personal information, install malware or gain remote access to your computer. [2] Later on, you might find yourself struggling to receive lost money back or fix severe computer damage after some type of malware attack.

Unfortunately, information obtained during such scams and attacks like VIRUS ALERT FROM MICROSOFT scam can get used in later campaigns like sextortion email attacks. During such, people get tricked into paying the ransom when scammers expose their passwords or real names to prove the danger.[3] However, emails, passwords, and full names can be stolen or leaked in previous incidents.

Additionally, you should not believe that it’s indeed a toll-free phone number that is shown on the alert. It might be just another lie that can literally cost you a lot. Instead of grabbing your phone, you should close the browser’s tab and make sure that you do not have additional adware installed on your PC. VIRUS ALERT FROM MICROSOFT can install other malicious content in the background.

VIRUS ALERT FROM MICROSOFT tech support scam
"VIRUS ALERT FROM MICROSOFT" scam is another cyber criminal's attempt to trick innocent computer users.

Main signs of the scam

Even though you have the possibility of meeting various scams on unsecured third-party websites, especially, secondary-downloading sources, gambling pages, and similar, typically, VIRUS ALERT FROM MICROSOFT scam starts appearing when an ad-supported application is installed on the computer. This potentially unwanted program (PUP) can be downloaded manually or can infiltrate the target device during freeware[4] or shareware installation.

However, if some adware-type program is the true reason why you are seeing VIRUS ALERT FROM MICROSOFT virus, be prepared to face even more annoying activities. Once inside, the adware virus not only starts redirecting its victim to scammers' website but might also:

  • display aggressive ads;
  • show misleading pop-ups asking to install fake updates;
  • redirect to phishing sites;
  • install suspicious browser add-ons;
  • spy on your activities online.

Therefore, you have to remove VIRUS ALERT FROM MICROSOFT from the computer to protect your browsing sessions. Note that the adware program can be deleted manually. However, it might be a complicated task because it may have installed a bunch of helper objects, extensions or applications that are hard to detect.

For this reason, we recommend automatic VIRUS ALERT FROM MICROSOFT removal which will help make elimination easier. This method requires scanning the computer with powerful anti-malware software and optimization tools like Reimage Reimage Cleaner . Once the AV engine detects all potentially suspicious objects in the machine, you can start performing the elimination process. You can then clean the machine using system software.

VIRUS ALERT FROM MICROSOFT virus

A similar scam called VIRAL ALARM OF MICROSOFT has been bombarding users with its pop-ups

VIRAL ALARM OF MICROSOFT is a scam that is very similar to VIRUS ALERT FROM MICROSOFT. This technical support scam aims to place misleading pop-ups on the user's desktop and threatens the person that the machine got blocked for safety, virus distribution has begun, the Windows OS is hacked, computer data and finances may be at risk, and the only way to fix things and unlock the supposedly blocked machine is to make a call via the +1-833-272-0272 technical support number. Here is how the entire message looks like: 

VIRAL ALARM OF MICROSOFT
***This computer is BLOCKED***
Do not close this window and restart your computer
The registry key on your computer is Blocked.
Why did we block your computer?

The registry key of the window is illegal.
This window uses pirated software.
This window sends virus over the internet.
This window is hacked or used from undefined location.
We block this computer for your safety.
Contact Windows helpline to wake up your computer.

Enter Windows registration key to unlock or call
+1-833-272-0272(Toll-free)
ENTER KEY:

Windows Support alarm
Your System Has Discovered An Unusual Activity.
It could harm your computer data and your financial activities.
Please report this activity an +1-833-272-0272
Ignore warning
Chat Well

VIRAL ALARM OF MICROSOFT is served by the 43.255.154.93 IP address and it also might support a related domain such as web-web-tec-host-err.xyz. You may have encountered this fake alert message while visiting third-party websites that lack recommended security. If this is the case, closing the window which is displaying the pop-up should be enough. However, in some cases, adware[5] might be secretly injected into your system and providing you with this bogus note. Check this possibility out by completing a full malware scan.

VIRAL ALARM OF MICROSOFT scam
VIRAL ALARM OF MICROSOFT - a scam very similar to VIRUS ALERT FROM MICROSOFT that tries to convince users to call via +1-833-272-0272 fake number

Make sure that you do not fall for any tricks that are provided by VIRAL ALARM OF MICROSOFT as all of its aims and goals are illegal. The developers only care to receive income from you which can be brought to them in many different ways. For example, if you decide to call the fake number, you will supposedly be asked to provide remote access to your computer system, buy some rogue security products, or reveal some personal information about yourself. All of these actions can lead to negative consequences such as:

  • Identity theft by leaking your personal information;
  • Stealing money straight from your bank account;
  • Placing malware on your computer after gaining remote access to it;
  • Pushing bogus security products for a huge price that will definitely harm your finances.

VIRUS ALERT FROM MICROSOFT virus can come with any freeware from the internet

An ad-supported application which is responsible for redirects to technical support scam website usually spreads as an optional component in freeware or shareware packages. It might be presented as a useful application or browser extension. However, soon after the hijack, it will start bothering you with its intrusive pop-ups and redirects.

Promotional advertisements that push allegedly useful and legitimate programs can also cause automatic downloads and installations of rogue tools. When such processes don't require your permission, you cannot notice the infiltration. To avoid the silent installation of unwanted apps, you have to use Advanced/Custom installation instead of Quick/Recommended settings.

The latter installer does not reveal third-party programs and installs them without asking the user’s permission. Meanwhile, the Advanced installer allows monitoring the processes and opting out additional apps. Besides, you should always keep an eye on what type of websites you are visiting. Make sure that all of them are properly secured and safe to proceed with.

Get rid of VIRUS ALERT FROM MICROSOFT error and additional content with the anti-malware tool

To remove VIRUS ALERT FROM MICROSOFT from your computer, you can follow the instructions at the end of the article and lookup for adware. However, these potentially unwanted programs often drop bogus registry keys and similar components on the system which might be difficult to locate for less-advanced users.

If you want to speed up VIRUS ALERT FROM MICROSOFT removal, you should rely on a reputable anti-malware program. However, specialists from viruset.no[6] also suggest resetting each of the affected browser’s settings after system scan. This helps to delete tracking cookies and stop scammers from following your steps online.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove “VIRUS ALERT FROM MICROSOFT” scam, follow these steps:

Uninstall “VIRUS ALERT FROM MICROSOFT” scam from Windows systems

If your browser continuously redirects you to misleading websites that are trying to swindle your money, you should lookup for adware on your PC. To get rid of it, make sure you remove all suspicious programs that you cannot remember installing on your system.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “VIRUS ALERT FROM MICROSOFT” scam and related programs
    Here, look for “VIRUS ALERT FROM MICROSOFT” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate “VIRUS ALERT FROM MICROSOFT” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “VIRUS ALERT FROM MICROSOFT” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove “VIRUS ALERT FROM MICROSOFT” scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “VIRUS ALERT FROM MICROSOFT” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “VIRUS ALERT FROM MICROSOFT” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete “VIRUS ALERT FROM MICROSOFT” scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “VIRUS ALERT FROM MICROSOFT” scam should be removed from your Microsoft Edge browser.

Get rid of “VIRUS ALERT FROM MICROSOFT” scam from Mozilla Firefox (FF)

Reset Mozilla Firefox to stop seeing “VIRUS ALERT FROM MICROSOFT” ads:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “VIRUS ALERT FROM MICROSOFT” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “VIRUS ALERT FROM MICROSOFT” scam removal. Click on 'Reset Firefox' button for a couple of times

Erase “VIRUS ALERT FROM MICROSOFT” scam from Google Chrome

Uninstall suspicious extensions and reset Google Chrome as shown below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “VIRUS ALERT FROM MICROSOFT” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “VIRUS ALERT FROM MICROSOFT” scam removal. Click on 'Reset' button to complete your removal

Uninstall “VIRUS ALERT FROM MICROSOFT” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “VIRUS ALERT FROM MICROSOFT” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “VIRUS ALERT FROM MICROSOFT” scam removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References


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