Severity scale:  
  (55/100)

“Threats Detected” Tech support scam. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Malware
12

“Threats Detected” – fake security warning created by scammers

Screenshot of "Threats Detected" Tech support scam

“Threats Detected” is a fake security alert that might pop-up on your browser’s screen when you visit a potentially dangerous website or have adware installed on your PC. The message tells that Avast!, McAfee or Norton security programs detected dangerous cyber threats on the system. Users are urged to call tech support line to get their computers fixed.

The message provides technical information about detected threats and copies interface of the legit security software. Additionally, people are urged to call the support immediately and do not try to delete the virus themselves because computer’s hard drive might fail. The full message of the “Threats Detected” scam:

Microsoft Windows encountered a problem
Action Required
Threats Detected
Threats Detected! Call Toll Free Support: 1-855-615-2468
SYSTEM CRITICALLY INFECTED! CONTACT SUPPORT IMMEDIATLY
DO NOT TRY TO MANUALLY REMOVE THIS VIRUS
HARD DRIVE MIGHT FAIL*
Avast Antivirus alert

Different versions of “Threats Detected” tech support scam uses other phone numbers to communicate with users. However, keep in mind that none of these numbers belongs to legit security companies. Thus, you should NEVER call them:

  • Fake Avast! support line: 1-855-615-2468
  • Fake McAfee support line: 1-855-378-1203
  • Fake Norton support line: 1-844-444-9933

Therefore, ”Threats Detected” virus belongs to the group of technical support scams that are designed to scare victims. The purpose of this Microsoft scam[1] is to convince people into calling the toll-free support line. We can assure that these “specialists” won’t help you; instead, they might:

  • convince you to purchase useless security software;
  • trick into installing malicious program to the device;
  • give scammer remote access to your PC;
  • obtain personally identifiable information, including credit card information.

If you continuously receive the “Threats Detected” pop-up when browsing the web, you should check if your computer hasn’t been infected with adware. Security specialists from Odstranit Virus[2] tell that you can suspect infiltration of this potentially unwanted program (PUP) if:

  • you have recently downloaded and installed a free program;
  • you have noticed an increased amount of advertisements on the browser;
  • you are often redirected to third-party promotional websites.

The quickest way to remove “Threats Detected” malware from the system is to run a full system scan with Reimage or another anti-malware.[3] Don’t forget to update security software before performing automatic elimination. Only up-to-date tools can delete this cyber threat.

However, you can also follow our prepared manual removal guide and get rid of the adware without additional software, but you have to be careful. If you leave some adware-related entries installed, you might still encounter this fake pop-up.

Adware programs help scammers to target more Internet users

“Threats Detected” alerts usually are triggered by adware that may have sneaked inside the PC in a software bundle. We believe that you do not have any idea how this may have happened. However, the situation is simple.

When you install free programs from the Internet, you have to check if you are installing a single app or a package by choosing Advanced/Custom setup. If you see “optional downloads,” you have to remove the ticks next to them. Meanwhile, Quick/Recommended setup does not have this feature. Thus, if you install freeware using these settings, you might install many undesired apps.

Getting rid of “Threats Detected” support scam

Adware which is responsible for fake security pop-ups can be installed either manually or automatically. If you want to go hard and remove “Threats Detected” adware yourself, please use our prepared guide below. It will help to complete this task successfully.

However, if “Threats Detected” removal instructions seem difficult, complicated or you’re simply too lazy to follow all these steps, you can opt for the automatic elimination and rely on reputable security software.

You can remove “Threats Detected” Tech support scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Threats Detected” Tech support scam you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Threats Detected” Tech support scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual “Threats Detected” Tech support scam Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Windows systems

Follow these steps to terminate all suspicious components that might be responsible for triggering “Threats Detected” Tech support scam pop-ups:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Threats Detected” Tech support scam and related programs
    Here, look for “Threats Detected” Tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Threats Detected” Tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Internet Explorer (IE)

Reset Internet Explorer to get rid of misleading security pop-up:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Threats Detected” Tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Threats Detected” Tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Microsoft Edge

Follow these steps to recover Microsoft Edge after the hijack:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Threats Detected” Tech support scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Mozilla Firefox (FF)

Uninstall suspicious Mozilla Firefox add-ons that might be responsible for delivering “Threats Detected” scam.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Threats Detected” Tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Threats Detected” Tech support scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Google Chrome

Some of Chrome's extensions might be responsible for the fake security alert. Follow these steps to get rid of this problem:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Threats Detected” Tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Threats Detected” Tech support scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Threats Detected” Tech support scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Threats Detected” Tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Threats Detected” Tech support scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Threats Detected” Tech support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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