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Microsoft Edge virus. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Malware

Microsoft Edge virus – fake warning pushing people into calling non-existent support to fix their computers

Screenshot of Microsoft Edge virus
Microsoft Edge virus - a fake security notification that asks to call technical support.

Questions about Microsoft Edge virus

Microsoft Edge virus is a term used to describe technical support scam[1] targeting Windows 10 and other computer users. This cyber threat is typically reported in a fake warning alert informing victims that the only way to get rid of this issue is to dial a special number to let tech experts do all the work for them. Users are urged to call (855) 404 3522 to solve their problems. However, before you grab your phone, you should realize that Microsoft Edge virus is an invented malware that was included to the scam seeking to get the access to your computer system. If not ignored, the scam can lead you to the loss of your personal information or infiltration of malware.

Name Microsoft Edge virus
Type Tech support scam
Similar to
Main way of functionality Microsoft Edge virus scam bombards its victim with constant warning alerts claiming that his/her data is at risk and that the only way to protect it is to call the given number
Main dangers After being connected to cyber criminals, you can be tricked into downloading malware, revealing your personal information and paying for non-existent services
Virus responsible for this scam Users start seeing scams and fake warnings after being infected with adware-type programs. Typically, these viruses are spread in a bundle with freeware
Elimination To get rid of Microsoft Edge scam, run Reimage after downloading its latest version.

Redirects to fake warning alerts typically occur after the infiltration of adware and another potentially unwanted program (PUP). However, in 2018 some corrupted sites have also started showing Microsoft Edge virus alert. In this case, you should just ignore the warning message, close the fake window and continue your browsing without visiting affected websites.

The scam not only reports about malware detected on the system. It also delivers some error codes, such as 0x8024402c[2] (it’s a legit Windows Update error that has nothing in common with a scam), and displays a pop-up message:

Firewall Warning:

Your computer has a serious virus!

If you see this message, you should call Support at
(855) 404 3522

DATA AT RISK:

1 Your credit card details and banking information.
2. Your e-mail password and other passwords.
3. Your Facebook, Skype and other chat logs.
4.Your private photos and sensitive files.
5. Your webcam could be accessed remotely by hackers.
Technicians are standing by to provide your FREE DIAGNOSIS
& PRIORITY assistance removing this virus from your computer.

However, Microsoft Edge technical support scam website also plays an audio file. Yet, the message might not go away. It might show up every time when you open the Edge. Thus, it might replace your default startup page.

Microsoft Edge virus example
Microsoft Edge virus can display different bogus security alerts.

In some cases, this cyber threat prevents from closing this page and freezes the browser. However, you should still force-quit it and start Microsoft Edge virus removal. Bear in mind that your computer is not infected with a cyber threat that is described in the pop-up alert. Thus, calling provided number is not needed.

People standing behind Microsoft Edge malware might have numerous evil purposes, such as:

  • tricking you into obtaining useless security software to clean your PC;
  • convincing you to install remote access tools to solve the issue quickly;
  • swindling personally identifiable or financial data.

Therefore, calling fake support number might lead to the installation of a malicious program, money loss or even identity theft. If you are bothered by this issue, you should install Reimage or another anti-malware/anti-spyware software and remove Microsoft Edge virus warning.

Software bundles and shady ads are the main methods used to spread the virus

Microsoft Edge malware might spread using “traditional” PUP distribution method – bundling. It means that virus might be presented as a toolbar, browser extension or other legitimate application and included as an optional component in the freeware or shareware bundle.

It’s easy to install PUPs unintentionally especially if you rely on “Recommended” or rush through “Advanced” installation guide. It’s important to use only “Advanced” setup but follow the guide carefully because you have to read all notifications and unmark pre-selected ticks from additional download offers.

Microsoft Edge virus examples
Microsoft Edge virus is a term used to describe fake messages appearing on the hijacked web browser.

Additionally, various cyber threats are hiding under online ads. Security specialists from bedynet.ru[3] warn to stay away from advertisements that offer to download security programs, install updates or inform about detected viruses.

Removal of the Microsoft Edge virus requires restoring web browsers to their primary state

To remove Microsoft Edge virus, you need to acquire some special knowledge related to computer system and web browsers. If you are willing to fix your machine manually, we highly recommend resetting every web browser that you have on your computer. Additionally, you will have to find a special directory on Edge which can be reached by using a guide below.

However, note that this cyber threat might install suspicious components that are hard to identify and terminate. Thus, security software can save your time and help you succeed in virus elimination. Programs that you can choose for Microsoft Edge virus removal are given right below this article.

If you really believe that your Microsoft Edge browser is infected, use following steps. Additionally, you should find all suspicious programs, applications, and files on your computer by investigating the system.

  1. Open Task Manager and go to Processes Tab.
  2. Find Microsoft Edge process, right-click it and choose End Task option.
  3. Disable your Internet connection.
  4. Go to this directory:
    C:\Users\YOUR_USERNAME\AppData\Local\Packages\Microsoft.MicrosoftEdge_xxxxxxxxxxxxx\AC\MicrosoftEdge\User\Default\Recovery\Active
    NOTE. “xxxxxx” part is different from every user.
  5. Once in this directory, delete the last folder.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Microsoft Edge virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Microsoft Edge from Windows systems

To uninstall Microsoft Edge virus scam and malware-related components that are causing it, you have to look thru the list of recently installed programs and remove suspicious entries. Additionally, you should reset all of your web browsers as well.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Microsoft Edge and related programs
    Here, look for Microsoft Edge or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Microsoft Edge from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Microsoft Edge or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Microsoft Edge from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Microsoft Edge and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Microsoft Edge removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Microsoft Edge virus from Microsoft Edge

Make sure that your Edge browser is not infected with suspicious add-ons or plugins. Additionally, reset the browser to be certain that all scam-related entries are gone for good.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Microsoft Edge should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Microsoft Edge from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Microsoft Edge and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Microsoft Edge removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Microsoft Edge from Google Chrome

To get rid of the scam manually, follow this guide:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Microsoft Edge and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Microsoft Edge removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Microsoft Edge from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Microsoft Edge or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Microsoft Edge removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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