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Remove (Removal Instructions) - Updated Guide

removal by Jake Doevan - - | Type: Browser Plugins better known as is a reputable TV company but has some aspects to be considered search engine virus is a term that defines malware that is used to lure unsuspecting Comcast Xfinity users into compromised websites. Comcast is an American global telecommunications conglomerate and the largest broadcasting and cable TV company in the world which is a hands-down reputable company. The official web page of the giant company is now

There were several reports from the company's clients telling that clicking on search engines on causes redirects to suspicious domains and triggers dozens of ads in new browser tabs. Some victims specified that they lost control of their computer and had to reboot it in order to temporarily solve the issue.

Besides, the company provides its own search engine for users willing to use it. It replaces the user's homepage with or just Both are entirely legitimate, however, users unwilling to use search services provided by Comcast might want to remove these from their browsers. That can be done very easily – just follow the instructions provided below the article. (which now redirects to is a very versatile website, which offers to sign up for different services. Here, you can create an email account, sign up for DVR Manager, Home and Security Control, Constant Guard, and other services. Besides, it displays information about the latest events, videos, weather forecasts, and similar things that are interesting for people.

According to security experts, this website is safe and has nothing in common with viruses, so you can visit it as frequently as you want.

However, there are some things that have encouraged them to include to the 'potentially unwanted program' category. As its Privacy Statement reveals, Comcast collects information about its visitors and may share it with third parties. 

Besides, may drop its browser add-on on each of your web browsers and may also change your start page or a default search engine without an appropriate permission asked. After that, you may start noticing its commercial pop-up ads during your browsing on the web. website and scams you should beware (now is a legitimate website, however, scammers have been using giant company's name in various malvertising campaigns that you should beware of. Some of the pop-ups are legitimate, while others are fraudulent - it can be hard to identify which ones are safe.

Sometimes these ads may be filled with links that lead people to unknown third-party websites, so you should be very careful with them. If you don't want to start dealing with Xfinity redirects to unknown websites, slowdowns, pop-up ads and sometimes even tracking, you should think about scanning your computer with the reputable anti-spyware.

Consider installing Reimage Reimage Cleaner Intego or other well-known repair tools to check your computer and make sure that it is free of spyware or more dangerous viruses influence.

Comcast customers victimized by a malvertising attack in December 2015

Malware analysts[1] have reported that for a while, the Xfinity search engine was serving a malicious ad in the search results. According to experts, clicking the ad redirected the victim to the review website and also caused many redirects leading the victim to a compromised website hosting a Nuclear exploit kit.

The Nuclear exploit kit is a well-known set of malicious scripts that have been used in the distribution of such powerful malware samples such as CryptoWall. However, dropping a malicious virus on the victim's computer was not the only bad thing that could happen.

The malvertising campaign also promoted a phishing Xfinity website urging to call tech support scammers. The deceptive website would tell the victim that “Comcast's security plugin has detected some suspicious activity from your IP address” and suggest calling a toll-free number “for technical assistance.”

However, doing so would only connect the victim with scammers seeking to swindle some money from him/her.

Scammers might be using Comcast's name to deceive computer users

Speaking of tech support scams, you should know that they actively use malware to display fraudulent messages in victims' computers. Therefore, if an unexpected pop-up containing Comcast's logo showed up on your screen and told you to call “Xfinity Customer Service” or stated that “a serious malfunction has been detected” on your Windows computer, you should know that you are dealing with tech support scam virus.[2] However, the virus hardly causes dangers described in the pop-up but wants you to call scammers seeking to swindle money from you.

Beware that frauds can be using the reputable name of Xfinity or Comcast in precisely composed phishing emails. If you ever receive a strange email message from the giant company asking to confirm your personal information or email address, avoid clicking the provided links or attachments until you are 100% sure that the message is actually from Comcast.

Remember that scammers won't hesitate and do everything it takes to infect computers of inattentive users and steal private information or trick them into spending money on useless services or products.

Avoid installing shady software by following simple safe browsing rules

Comcast ads, redirects, and other inconveniences may start interrupting you on each of your browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, etc. This can happen after the installation of the Xfinity Toolbar.

Typically, problems we mentioned earlier start interrupting people after installing freeware and shareware because there are lots of free programs that have been involved in the distribution of suspicious browser add-ons, extensions, plugins, and toolbars.

This distribution method is called 'bundling' because users are not clearly warned what effect one or other freeware will have on their computers. Keep in mind that the issue we listed might not be related to Comcast at all. To keep your computer safe, we strongly recommend following the tips provided by team[3]:

  • If you want to avoid such unexpected downloads or system changes, make sure that you read Privacy Policy, End User's License Agreement, and similar information about your freeware.
  • In addition, choose a custom or advanced program's installation process and uncheck all checkmarks that say that you agree to change your homepage or default search engine, claim that you want to install the related toolbar (Xfinity Toolbar) or other browser add-ons, extensions and plugins.
  • Avoid clicking on suspicious ads in search results. Remember that even legitimate search provider can become a victim of cyber-attack and unknowingly serve deceptive ads for a while.

If you think that you have already allowed the installation of a browser hijacker, you should follow a guide below and remove components from your PC system. removal guidelines

Technically Comcast is NOT a VIRUS! you can use their services without any fear. All that they do are some methods to collect information and the wrong way to display ads. virus is a term that is usually used to describe malware served via Xfinity search results back in 2015.

However, the telecommunications company quickly solved the issue and the search services are safe to use again. However, clicking on random ads online can be dangerous, so we advise you to be careful while exploring them. If you suspect something, bypass such an ad without any hesitation.

However, if you have been experiencing strange redirects or receiving too many annoying pop-up ads, you should run a full system scan with updated anti-spyware or use a step-by-step guide, which can be found down below. Please, be very careful after selecting the manual removal method and make sure that you perform every step in the right order.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Eliminate from Windows systems

If you suspect that there is a deceptive program on your computer causing redirects to phishing Comcast pages or causing other annoying activities, uninstall every suspicious program you can find using the given guide. Don't forget to check browser shortcuts, too.

However, if the only thing you want to remove from your computer is Xfinity's search page appearing in your browsers, use the guidelines we provided for Edge, IE, Firefox, Chrome and Safari users./GI]


  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Uninstall from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

If you do not want to keep Comcast's homepage in Chrome, remove Xfinity Toolbar from the browser using given instructions and reset Chrome afterward.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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