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Comcast.net. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as Comcast.net redirect | Type: Browser Plugins
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Dangers related to Comcast.net

Comcast.net search engine

Comcast.net virus is a term that defines malware that is used to lure unsuspecting Comcast Xfinity users into compromised websites. Comcast is an American global telecommunications conglomerate and the largest broadcasting and cable TV company in the world which is a hands down reputable company. The official web page of the giant company is now Xfinity.com.

There were several reports from company's clients telling that clicking on search engine on xfinity.comcast.net causes redirects to suspicious domains and triggers dozens of ads in new browser tabs. Some victims specified that they lost control of their computer and had to reboot it in order to temporarily solve the issue.

Besides, the company provides its own search engine for users willing to use it. It replaces user's homepage with my.xfinity.com or just xfinity.com. Both are entirely legitimate, however, users unwilling to use search services provided by Comcast might want to remove these from their browsers. That can be done very easily – just follow the instructions provided below the article.

Comcast.net (which now redirects to Xfinity.com) is a very versatile website, which offers signing up for different services. Here, you can create an email account, sign up for DVR Manager, Home and Security Control, Constant Guard and other services. Besides, it displays information about the latest events, videos, weather forecasts and similar things that are interesting for people.

According to security experts, this website is safe and has nothing in common with viruses, so you can visit it as frequently as you want.

However, there are some things that have encouraged them to include comcast.net to the 'potentially unwanted program' category. As its Privacy Statement reveals, Comcast collects information about its visitors and may share it with third parties. 

Besides, Comcast.net may drop its browser add-on on each of your web browsers and may also change your start page or a default search engine without an appropriate permission asked. After that, you may start noticing its commercial pop-up ads during your browsing on the web.

Sometimes these ads may be filled with links that lead people to unknown third party websites, so you should be very careful with them. If you don't want to start dealing with Xfinity redirects to unknown websites, slow downs, pop-up ads and sometimes even tracking, you should think about scanning your computer with the reputable anti-spyware.

Consider installing Reimage or other well known security tool to check your computer and make sure that it is free of spyware or more dangerous viruses.

Comcast customers victimized by a malvertising attack in December 2015

Malware analysts[1] have reported that for a while, Xfinity search engine was serving a malicious ad in the search results. According to experts, clicking the ad redirected the victim to Sattvpro.com review website and also caused many redirects leading the victim to a compromised website hosting Nuclear exploit kit.

The Nuclear exploit kit is a well-known set of malicious scripts that have been used in the distribution of such powerful malware samples such as CryptoWall. However, dropping a malicious virus on the victim's computer was not the only bad thing that could happen.

The malvertising campaign also promoted a phishing Xfinity website urging to call tech support scammers. The deceptive website would tell the victim that “Comcast's security plugin has detected some suspicious activity from your IP address” and suggest calling a toll-free number “for technical assistance.”

However, doing so would only connect the victim with scammers seeking to swindle some money from him/her.

Scammers might be using Comcast's name to deceive computer users

Speaking of tech support scams, you should know that they actively use malware to display fraudulent messages in victims' computers. Therefore, if an unexpected pop-up containing Comcast's logo showed up on your screen and told you to call “Xfinity Customer Service” or stated that “a serious malfunction has been detected” on your Windows computer, you should know that you are dealing with tech support scam virus.[2] However, the virus hardly causes dangers described in the pop-up but wants you to call scammers seeking to swindle money from you.

Beware that frauds can be using the reputable name of Xfinity or Comcast in precisely composed phishing emails. If you ever receive a strange email message from the giant company asking to confirm your personal information or email address, avoid clicking the provided links or attachments until you are 100% sure that the message is actually from Comcast.

Remember that scammers won't hesitate and do everything it takes to infect computers of inattentive users and steal private information or trick them into spending money on useless services or products.

Avoid installing shady software by following simple safe browsing rules

Comcast ads, redirects and other inconveniences may start interrupting you on each of your browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, etc. This can happen after installation of Xfinity Toolbar.

Typically, problems we mentioned earlier start interrupting people after installing freeware and shareware because there are lots of free programs that have been involved to the distribution of suspicious browser add-ons, extensions, plugins and toolbars.

This distribution method is called 'bundling' because users are not clearly warned what effect one or other freeware will have on their computers. Keep in mind that the issue we listed might not be related to Comcast at all. To keep your computer safe, we strongly recommend following the tips provided by Zondervirus.nl team[3]:

  • If you want to avoid such unexpected downloads or system changes, make sure that you read Privacy Policy, End User's License Agreement and similar information about your freeware.
  • In addition, choose a custom or advanced program's installation process and uncheck all check marks that say that you agree to change your homepage or default search engine, claim that you want to install related toolbar (Xfinity Toolbar) or other browser add-ons, extensions and plugins.
  • Avoid clicking on suspicious ads in search results. Remember that even legitimate search provider can become a victim of cyber attack and unknowingly serve deceptive ads for a while.

If you think that you have already allowed installation of a browser hijacker, you should follow a guide below and remove Comcast.net-related components from your PC system.

Comcast.net removal guidelines

Technically Comcast is NOT a VIRUS! you can use their services without any fear. All what they do are some methods to collect information and wrong way to display ads. Comcast.net virus is a term that is usually used to describe malware served via Xfinity search results back in 2015.

However, the telecommunications company quickly solved the issue and the search services are safe to use again. However, clicking on random ads online can be dangerous, so we advise you to be careful while exploring them. If you suspect something, bypass such ad without any hesitations.

However, if you have been experiencing strange Comcast.net redirects or receiving too much annoying pop-up ads, you should run a full system scan with updated anti-spyware or use a step-by-step guide, which can be found down below. Please, be very careful after selecting manual removal method and make sure that you perform every step in right order.

You can remove Comcast.net automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Comcast.net you agree to our privacy policy and agreement of use.
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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Comcast.net. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Comcast.net Removal Guide:

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Comcast.net from Windows systems

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If you suspect that there is a deceptive program on your computer causing redirects to phishing Comcast pages or causing other annoying activities, uninstall every suspicious program you can find using the given guide. Don't forget to check browser shortcuts, too.

However, if the only thing you want to remove from your computer is Xfinity's search page appearing in your browsers, use the guidelines we provided for Edge, IE, Firefox, Chrome and Safari users./GI]

[GI=mac-os-x]

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Comcast.net and related programs
    Here, look for Comcast.net or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Comcast.net from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Comcast.net from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Comcast.net and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Comcast.net removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Comcast.net from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Comcast.net should be removed from your Microsoft Edge browser.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Comcast.net from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Comcast.net and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Comcast.net removal. Click on 'Reset Firefox' button for a couple of times
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Comcast.net from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you do not want to keep Comcast's homepage in Chrome, remove Xfinity Toolbar from the browser using given instructions and reset Chrome afterward.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Comcast.net and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Comcast.net removal. Click on 'Reset' button to complete your removal
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Comcast.net from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Comcast.net or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Comcast.net, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Comcast.net removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Comcast.net registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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