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Remove “Error #0x0072ee7” virus (Tech Support Scam) - Virus Removal Guide

removal by Ugnius Kiguolis - - | Type: Adware

“Error #0x0072ee7” virus insists on contacting scammers via toll-free number

“Error #0x0072ee7” virus alert

“Error #0x0072ee7” is a fake virus alert message which might be displayed on a suspicious website. Scammers try to intimidate gullible computer users by warning them that their system is infected and their credit card details, financial data or other personal information might be stolen. They urge users to contact them via “toll-free” 888 779 0939 number to fix the so-called critical issue.

At this point we want to assure you that your computer is not infected with the spyware that scammers warn you about. This false alert is just used for phishing, and you might be tricked into giving remote access to your computer or purchasing expensive anti-malware software. In this case, they may be able to actually infect your system with high-risk computer infections and ask to pay more money for their “support” services.

Besides, experts say[1] that scammers can misuse your phone number as soon as you unconsciously provide it to them by contacting via a toll-free line. Later, it may be used for distributing infected links via text messages or swindling money. Thus, you should not believe this fake alert nor call the criminals. Instead, close the tab/window and employ a reliable security software such as Reimage Reimage Cleaner Intego to scan your system.

In reality, verified Microsoft technical support number is not displayed elsewhere than in their official website. According to user reviews uploaded online, calling the fake tech support number (the one described in this article) is not safe and if you ever encounter a call, block it immediately.

Moreover, there are many similar pop-up warnings such as “Error #268D3,” “Apple Security Alert,” and “Firewall Breach Detected.” They all operate only to trick users and generate illegal profits. Therefore, do not let cybercriminals to deceive you and start an “Error #0x0072ee7” removal instead.

“Error #0x0072ee7” scam“Error #0x0072ee7” virus urges to contact scammers via toll-free number.

Adware spreads with the help of potentially unwanted programs (PUPs)

You can encounter a redirect to this fake alert due to the presence of a potentially unwanted program (PUP)[2] installed on your computer. Typically, it is bundled together with other free software. Thus, you can unintentionally install it while installing regular apps.

To avoid that, you should carefully follow the installation process and always opt for Custom or Advanced settings. This way you will be able to detect and unmark all pre-selected options permitting to install unauthorized applications.

Besides, clicking on sponsored ads is not a wise decision either. A vast of people are deceived by the genuine appearance of the advertisements. Be aware that it is hard to determine the origins of the ad and even an accidental click may lead to an automatic installation of the potentially unwanted program (PUP). Thus, you should avoid clicking on promoted advertisements despite how legitimate they look.

Get rid of the “Error #0x0072ee7” virus

If you opt for a quick and safe “Error #0x0072ee7” removal, you should employ a reputable anti-malware software. Shortly after the installation, let it scan your system thoroughly and get rid of the adware[3].

Remember to choose wisely since some of the security applications offered on the web might be just a scam. You could search for the reviews online or directly download it from verified developers. Avoid picking an anti-spyware software that is promoted on suspicious websites or appears as a pop-up ad. They are usually useless and expensive.

Additionally, you can remove “Error #0x0072ee7” virus manually. This method requires extreme attention and specific IT skills. Follow the detailed manual elimination instructions below and do not rush through the process.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Error #0x0072ee7” virus, follow these steps:

Uninstall “Error #0x0072ee7” from Windows systems

In order to start a safe “Error #0x0072ee7” removal you have to make sure that your system is not infected with other spyware. Therefore, if you have noticed any suspicious programs operating on your computer, immediately remove them. You can employ a reputable security software of your choice.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Error #0x0072ee7” and related programs
    Here, look for “Error #0x0072ee7” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “Error #0x0072ee7” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete “Error #0x0072ee7” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Error #0x0072ee7” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase “Error #0x0072ee7” from Internet Explorer (IE)

Potentially unwanted programs (PUPs) might stealthily install various plug-ins and extensions which can disrupt your browser activity and deteriorate your browsing experience. You should get rid of any unauthorized applications at first.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Error #0x0072ee7” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Error #0x0072ee7” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of “Error #0x0072ee7” virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Error #0x0072ee7” should be removed from your Microsoft Edge browser.

Eliminate “Error #0x0072ee7” from Mozilla Firefox (FF)

If you have identified unreliable “helper objects” or unwanted tools installed on your PC, eliminate them with the help of an anti-spyware application and then proceed to the “Error #0x0072ee7” removal.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Error #0x0072ee7” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Error #0x0072ee7” removal. Click on 'Reset Firefox' button for a couple of times

Remove “Error #0x0072ee7” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Error #0x0072ee7” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “Error #0x0072ee7” removal. Click on 'Reset' button to complete your removal

Uninstall “Error #0x0072ee7” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Error #0x0072ee7” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “Error #0x0072ee7”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Error #0x0072ee7” removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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