Severity scale:  
  (15/100)

Error XR01F5. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Adware

Error XR01F5 – a fake pop-up scam which claims about data theft due to pornographic spyware

Error XR01F5 pop-up scam
Error XR01F5 is a scamming application that pretends to be from Microsoft to create a legitimate look

Error XR01F5 is a misleading pop-up message which claims to be a critical alert and requires quick system fixing. The pop-up scam is presented as a message from Microsoft that reveals about stolen information due to a pornographic virus that has been installed on the victim's computer. The tech support offers their number: (866) 753-2724 and urges users to call in a five minutes time duration, otherwise, data might relate in permanent loss or the computer might be disabled from further usage. One thing we want to stress out is that NONE of this information is valuable or worth your time of reading and taking actions. What you need to do is only press the “x” in the upper right corner of your browser window to close the misleading website that is causing this pop-up scam or remove the potentially unwanted program which is forcing Error XR01F5 virus to show up and trigger users.

Error XR01F5 pop-up scam states that data such as Facebook logins, credit card details, email account logins, photos and documents that are stored on your computer are being stolen at the moment due to pornographic spyware and virus that has been detected in the machine system. You can see the full message here:

Security Warning:
Microsoft Warning Alert
Error # XR01F5
Please call us immediately at: (866) 753-2724 (Microsoft Toll Free)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a pornographic spyware and virus. The following information is being stolen:
1. Facebook logins
2. Credit card details
3. Email account logins
4. Photos and documents stored on this computer
Please call us within the next 5 minutes to prevent your computer from being disabled or from any information loss.
Toll Free: (866) 753-2724

Users have been discussing the appearance of Error XR01F5 on their computers in Microsoft forums. One user has claimed to see it more than once in his/her browser app.[1] However, technical support scams are not that an uncommon occurrence throughout the Internet sphere. There are other similar apps created to target gullible users, for example, Microsoft Spyware AlertWindows Defender Alert: Zeus Virus.

Threat name Error XR01F5 
Category Pop-up scam
Sub-category Potentially unwanted program/adware 
Fake tech support number (866) 753-2724
Appearance circumstances The fake message can appear on rogue websites or by caused due to an installation of a suspicious program (e.g. adware)
Prevention tips Avoid visiting questionable websites, do not install software from unknown sources
Similar scams Microsoft Spyware Alert, Windows Defender Alert: Zeus Virus
Computer scanning software Reimage tool can perform a full system scan and detect questionable content on the machine
Elimination techniques Both automatical and manual removal methods are possible for this case. For step-by-step instructions, look below this article

You should understand that no reliable company will approach you and state about critical system issues in pop-up messages such as Error XR01F5 scam. If you truly want to check your entire system for possible threats and infections, you should download and install a reputable program for this kind of process. Our suggestion would be to use Reimage, however, feel free to install any other software if it is considered to be handy and trustworthy.

Error XR01F5 and similar scamming messages have only one purpose, to trick users and force them to call the given technical support number. We recommend staying away from dialing this mobile phone number as you cannot know what is waiting for you at the end of the phone. Crooks might ask you to provide some personal details about yourself or some system-related information.

In some cases, technical support scams[2] such as Error XR01F5 might be just a promotion for some rogue system optimization programs which do not bring true value or effect. Make sure that you deny all solutions for contacting the fake specialists and determine the cause of this scamming message. If you are receiving such pop-up only on some particular websites, an ad-blocking component might be enough to stop these notifications from being displayed.

However, if you have been dealing with these pop-up notifications often and they do not end after closing the websites in which you meet them, then you should consider the option of having a potentially unwanted program installed on the computer which is causing the display of this scam. Scan the system with reliable anti-malware and make sure to remove Error XR01F5 from the system together with its cause.

Error XR01F5 pop-up scam removal is necessary if you want to stop the annoying notification displaying activity. Even though the message might not be harmful if you do not contact any given numbers in it, you might be dealing with browser struggles, slowdowns, crashes, and other similar problems due to the advertising activity it might promote. Keep in mind, that these pop-ups also can harden your browsing sessions and trigger your searching.

Free software packages might deliver suspicious programs and their components

If you have been experiencing questionable activities such as advertising, malvertising, or changes in your web browsers recently, the cause of it might be a potentially unwanted program. According to virus experts from LosVirus.es,[3] suspicious applications can be planted in unprotected websites and delivered straight to the computer system via infectious hyperlinks, indirect downloading links, or advertising notifications.

However, the most common adware and other PUPs distribution technique is via bundled freeware/shareware.[4] This means that the unwanted application comes together with regular software in a package and installs on the system also together. Good news, you can avoid such a thing. What you have to do is select the Custom/Advanced configuration and take care of your incoming downloads from once in a while.

Another good option to keep your computer system safe and clean is gaining knowledge on what kind of tool would be the best for you and your computer's protection. There is a big variety of anti-malware, anti-spyware, and antivirus software to choose from. Make sure you choose a reliable program, install it on your system, and keep it always updated.

Error XR01F5 removal process from Windows in two different methods

You need to remove Error XR01F5 and the cause of it as soon as possible before the annoying advertising activity starts triggering your browsing and forcing web browsers such as Microsoft Edge, Google Chrome, Internet Explorer, Mozilla Firefox, and Safari to crash or slowdown during operating state. 

Get rid of Error XR01F5 virus by using reputable anti-malware in a couple of minutes. Choose a trustworthy program and all of your problems should be gone in a couple of minutes. Also, you can continue with our below-given manual elimination guide and use these instructions to terminate the cyber threat with your own effort.

Note that, the Error XR01F5 removal is not all you have to do to ensure that this rogue pop-up scam will not appear on your computer screen in the future. You need to check all browsers for suspicious content too and make sure that you follow all required precautionary measures for PUP prevention.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunterCombo Cleaner, Malwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Error XR01F5, follow these steps:

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Error XR01F5 from Windows systems

Terminate the cause of the pop-up scam from your used Windows machine. For detailed instructions, take a look below:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Error XR01F5 and related programs
    Here, look for Error XR01F5 or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Error XR01F5 from Internet Explorer (IE)

If Internet Explorer is filled with suspicious content that you have never seen before, you should take fast actions to get rid of it permanently and, of course, safely:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Error XR01F5 and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Error XR01F5 removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Error XR01F5 from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Error XR01F5 should be removed from your Microsoft Edge browser.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Error XR01F5 from Mozilla Firefox (FF)

Use these instructing steps to get rid of all rogue objects and modifications from your Mozilla Firefox web browser application:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Error XR01F5 and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Error XR01F5 removal. Click on 'Reset Firefox' button for a couple of times
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Error XR01F5 from Google Chrome

If you have recently spotted some suspicious activity or changes in your Google Chrome web browser, you should remove them by following these below-written guidelines:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Error XR01F5 and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Error XR01F5 removal. Click on 'Reset' button to complete your removal
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Error XR01F5 from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Error XR01F5 or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Error XR01F5 removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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