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Remove Facebook ransomware / virus (Virus Removal Guide) - 2018 update

removal by Gabriel E. Hall - - | Type: Ransomware

Facebook ransomware — a dangerous cyber threat which wipes out the data on the PC

 Facebook virusFacebook ransomware is a dangerous infection which appends .facebook.facebook extension and makes files unusable.

Questions about Facebook ransomware virus

Facebook ransomware is a file-encrypting virus which is designed to encrypt the essential data on the computer without leaving much choice for recovery. Compromised files contain .facebook.facebook extension, and the victim receives a pop-up window that informs about the attack. Although, this version of the virus does not aim to generate profit rather than operates as a data wiper. 

Name Facebook virus
Type Ransomware
Extension .facebook.facebook
Distribution Peer-to-peer (P2P) file-sharing sites, spam emails, malicious links
Decryptable No
Elimination The only way to uninstall Facebook ransomware for good is with a robust anti-malware software. We recommend Reimage Reimage Cleaner Intego

Once the computer is infected with Facebook ransomware, users receive the following pop-up with M. Zuckerberg's picture on the background and a message written in both, English and Russian:

What Happened to My Computer?

Your important files are encrypted. Many of your documents, photos, videos, databases and other files are no longer accessible because they have been encrypted. Do not waste your time looking for a way to recover your files. Nobody can recover your files.

Can I Recover My Files?

No. My name is Mark Zuckerberg and I have encrypted your files without saving any encryption keys. I appreciate you executing my program because you have allowed me to ruin more lives.

“A squirrel dying in front of your house may be more relevant to your interests right now than people dying in Africa.”

Despite the content of the message, Mark Zuckerberg is not related to this virus in any way. This is merely an attempt to scare novice computer users by stating false facts. Thus, consider Facebook ransomware removal immediately. 

Facebook ransomware picture

It is evident that the developer of the malicious program does not target profit. In fact, there is no Facebook ransomware decryptor which could help you get back the access to the encoded data. However, you can try alternative recovery methods which can help you decrypt:

  • Photos;
  • Videos;
  • Documents;
  • Other files.

However, before heading to the decryption steps, you must get rid of Facebook ransomware in the first place. For that, we strongly advise you installing a professional malware removal software. Our top choice is Reimage Reimage Cleaner Intego. Although, you can try using other reliable programs.

The original Facebook ransomware version demands a ransom

Facebook ransomware example of encrypted files

The original Facebook ransomware version came from the HiddenTear virus family that first emerged as educational ransomware (eduware) but was quickly taken advantage of by the evil-minded criminals who used it to create ransom-demanding spin-offs such as CryptoSpider, Mora Project, CryMore and many others.

Thousands have suffered from these virus attacks and lost access to their files indefinitely. In such cases, the only option the victims had is to eliminate the malware from their computers and prevent the risk of losing their future data. It comes naturally that it is just as important to remove Facebook malware in case you are infected. 

Image showing Facebook virus locksreenIn this image you can see Facebook virus locksreen that the malware drops on the computer after it is done encrypting files and appending them with .Facebook extensions.

Like its other counterparts, the so-called Facebook ransomware activates itself when its malicious executable — Facebook.exe gets deployed on the targeted system via malvertising [1], spam or other deceptive ways of distribution. As soon as it is on the PC, the virus drops a lockscreen, blocking the victim from accessing the computer’s or tablet’s desktop or other folders. The message on the lock screen reads:

oops Your files are encrypted.
Please click the button that says “How to decrypt
my files”
[Button] How to decrypt your files.
[Button] Give me back my files!

The code you see in the message is a Bitcoin wallet address to which the criminals demand a set amount of ransom to be sent. This address may change as the criminals try to cover up their tracks. More detailed instructions on how to make the payment presumably can be accessed by clicking the “How to decrypt your files” button, but we do not recommend doing that. You can never know if the criminals will not drop you off on another infectious website just to damage your PC even more.

Instead of following the instructions on the lock screen, it is better to perform Facebook virus removal and make sure the ransomware won’t lock any of the new files you create on your computer.

Ransomware can enter your system in multiple ways

Even though the vast of Facebook virus versions are distributed via this widely used social media platform itself, there are alternative ways how criminals spread more sophisticated variants of this cyber threat. Usually, hackers upload the payloads of the ransomware on peer-to-peer (P2P)[2] websites or distribute via malicious spam emails.

Malspam campaigns are highly successful since the executable of the ransomware is sent to the potential victims’ computers disguised as some essential document, notification or official notice from governmental institutions. Likewise, the computer is immediately infected once the malicious file attachment is opened. 

Typically, emails with malicious attachments will be automatically placed in the spam catalog of your email, but more cleverly built scams may slip through to your regular inbox as well, so you should be very careful when opening emails! Don’t take anything for granted just because it has “official” tag on it.

Uninstalling Facebook ransomware can help you get back the lost files

Even though the attackers claim that they do not have the decryption tool to recover encrypted data, you must perform Facebook ransomware removal. Keep in mind that such sophisticated cyber threats usually can open backdoors for other infections and damage your computer completely.

If Facebook virus is still active and prevents you from installing a professional antivirus, check the instructions at the end of this article and learn how to deactivate the ransomware. Later, remove Facebook ransomware from your PC with Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes.

Finally,[3] experts say that as all the malicious malware files are out of your PC, you may then proceed to data recovery. Below the article, you will find alternative recovery solutions with brief usage instructions.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Facebook virus, follow these steps:

Remove Facebook using Safe Mode with Networking

You may try exiting the ransomware lock screen by running your PC in Safe Mode. Here is how to activate this feature:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Facebook

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Facebook removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Facebook using System Restore

System Restore can also be helpful for bypassing some of the malicious virus functionalities. We explain how to perform it below.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Facebook. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Facebook removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Facebook from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Facebook, you can use several methods to restore them:

Data Recovery Pro application to the recovery of files encrypted by Facebook ransomware

We explain how to use the lightweight Data Recovery Pro application below:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Facebook ransomware;
  • Restore them.

Files can be recovered with the help of Windows Previous Versions feature!

This method is for those, who had the System Restore feature enabled on their PCs prior to the virus attack. Files can be recovered like explained here:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Dealing with data recovery with the help of Shadow Explorer

Shadow Explorer recreates files from Volume Shadow Copies saved on the computer. If these copies aren't affected by the virus, you may recover your data following the instructions here:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Facebook and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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