Gopher ransomware (Virus Removal Guide) - Recovery Instructions Included

Gopher virus Removal Guide

What is Gopher ransomware?

Gopher ransomware – a file-locking parasite that demands $400 in Bitcoins to restore access to encrypted files

Gopher ransomwareGopher ransomware is malware that demands a ransom to decrypt files

Gopher ransomware is malicious computer software that, upon infection, encrypts all personal data, including documents, archives, pics, audio/video files, etc. It also renames it by appending a .gopher extension to all original file names. Thus if you had a file named 1.jpg, it would now appear as 1.jpg.gopher. Although the file names are changed, and they're inaccessible, their contents aren't changed.

To regain access to locked data, a specific decryption tool must be used. Hackers behind Gopher ransomware virus claim that that can be done only by using their tools which can be obtained by forwarding $400 in Bitcoins to their crypto-wallet (3MwjrWZaDyPY1eybS8dZrweEhQVwVCv1ye). While they might be right, victims are advised against contacting the criminals or paying the ransom.

All demands of the assailants are displayed in a generated ransom note. They state that after a payment is completed, users should contact them via a provided email (manager@outlookpro.net) to receive the necessary decryption tools. Criminals are criminals for a reason, and thus they should never be trusted. This article provides a brief summary of the culprit, its possible spreading methods, removal, and recovery options.

name Gopher ransomware
Type Cryptovirus, file-locker
Affected System Windows computers
Appended file extension .gopher
Ransom amount $400
Criminals crypto-wallet 3MwjrWZaDyPY1eybS8dZrweEhQVwVCv1ye
Criminal contact details manager@outlookpro.net
Distribution Spam emails, fake Flash Player updates, torrent websites, deceptive ads
Malware removal It would be best if you eliminated all cyber threats, no matter how severe, by using trustworthy anti-malware software
System health check Ransomware usually alters system files and settings to establish persistence and prolong its unwelcomed stay. Repair any damage that the system sustained by performing a full system scan with the all-in-one ReimageIntego system tune-up tool

Multiple new ransomware variations are created each and every day. There are even ransomware families spewing out new versions weekly. Although file-lockers bear many similarities, such as the coding algorithms, Bitcoins as the preferred payment method, distribution techniques, etc., they also have many differences.

Some of them, like Ribd virus, Cosd virus, Cadq virus, etc., are targeting everyday computer users, while others can be aimed at big companies. Gopher virus can infect any Windows computer that doesn't have proper cybersecurity software, and although its ransom note is written in English, people from all over the world can get their devices infected.

Gopher file virus ransom note is quite short but detailed. The perpetrators state that the only way to regain access to encrypted files is by paying them $400 in Bitcoins to a provided crypto-wallet. The last part of the message is quite hard to understand, as you can see here:

Your important files have been encrypted!
Most of your files are no longer accessible or
usable due to them being encrypted
You can only recover your files with our decryption service.
To decrypt Your files send $ 400 usd in BITCOIN to

Address: 3MwjrWZaDyPY1eybS8dZrweEhQVwVCv1ye

Visit https://buy.bitcoin.com/ Register Buy Bitcoins Send $400
After payment contant manager@outlookpro.net
for the decryption KEY before YOUR DATA IS LEAKED ONLINE,
FBI YOU WILL END UP IN JAIL
THE EARLIER THE BETTER
YOU KNOW YOUR ACTIVITIES ARE PUNISHABLE BY LAW

If you were unlucky enough and your device got infected with Gopher ransomware, the main thing is to stay calm and not make any rash decisions. The worse thing you could do in this uncomfortable situation is succumbing to the assailants' demands and pay them. If you do that, either of these scenarios might come to life:

  • No decryption tool is ever delivered,
  • criminals ask for more money,
  • instead of the decryptor, additional malware is sent,
  • the delivered software doesn't work,
  • perpetrators disappear altogether.

Money that you would send to the criminals would only motivate them to attack more innocent people. In addition, it would finance the development of more sophisticated malware and new, more efficient ways to distribute it. So for everyone's sake, please don't consider agreeing with the hacker demands.

Gopher file virusGopher ransomware virus is a type of malware that encrypts and renames personal files

Instead, download trustworthy anti-malware software like SpyHunter 5Combo Cleaner or Malwarebytes and remove Gopher ransomware by performing a full system scan. Keep either one of these free security tools updated at all times so they can prevent various potentially unwanted programs and malware from gaining entry to your devices.

Computer infections can cause BSoDs,[1] freezing, severe lag, and other system irregularities. Since AV tools can't fix these issues, you should consider using a time-proven system diagnostics tool such as ReimageIntego. It will automatically fix any system-related issues and clean up junk files for you.

Avoid malware infections by withholding from using file-sharing platforms

There's a myriad of ways that ransomware, Trojans, and other severe malware[2] can be spread. And although file-sharing platforms are an easy and comfortable way to share various data with your friends or coworkers, cybercriminals exploit their lack of end-to-end security.

Many hackers prefer this method as it requires the least work. All they have to do is to think of a name that would attack the soon-to-be victim to download the file and upload it. Once a payload file is downloaded and executed, the infection initiates instantly.

Our research has suggested that most ransomware was hidden in unlocked commercial software and the latest game cracks. Thus it would be best if you think twice the next time you want to download anything from a popular torrent portal, as you might end up with a lot more than you expected.

Gopher ransomware virusGopher file virus is identified by some anti-malware engines

Remove Gopher virus safely by using reliable security tools

As we've pointed out in the first part of this article, no one should ever pay cybercriminals. With the received money, developers of Gopher ransomware virus would attack more people and expand their illegal empire. Thus the only reasonable thing to do is to get rid of any infection and improve your cybersecurity level so such perils can be averted.

You should start Gopher removal process by either trying our suggested data recovery methods below or by extracting your encrypted files to an offline storage device. There's no decryption tool specifically for this virus, but one could be made available sooner or later.

Then download free but powerful anti-malware tools such as SpyHunter 5Combo Cleaner or Malwarebytes. Update their virus database and perform a full system scan. When that's finished, choose to remove Gopher ransomware with any other unknown or suspicious entries that the anti-malware software recommends.

And lastly, cybersecurity experts from LosVirus.es[3] highly recommend using the ReimageIntego system diagnostics tool. It will locate any changes that .gopher file virus has made to system files and settings and restore them. If left unattended, these modifications could lead to various abnormal computer behavior, such as the inability to visit security pages, performance issues, crashing, freezing, overheating, etc.

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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Gopher virus. Follow these steps

Important steps to take before you begin malware removal

File encryption and ransomware infection are two independent processes (although the latter would not be possible without the former). However, it is important to understand that malware performs various changes within a Windows operating system, fundamentally changing the way it works.

IMPORTANT for those without backups! → 
If you attempt to use security or recovery software immediately, you might permanently damage your files, and even a working decryptor then would not be able to save them.

Before you proceed with the removal instructions below, you should copy the encrypted files onto a separate medium, such as USB flash drive or SSD, and then disconnect them from your computer. Encrypted data does not hold any malicious code, so it is safe to transfer to other devices.

The instructions below might initially seem overwhelming and complicated, but they are not difficult to understand as long as you follow each step in the appropriate order. This comprehensive free guide will help you to handle the malware removal and data recovery process correctly.

If you have any questions, comments, or are having troubles with following the instructions, please do not hesitate to contact us via the Ask Us section.

IMPORTANT! →
It is vital to eliminate malware infection from the computer fully before starting the data recovery process, otherwise ransomware might re-encrypt retrieved files from backups repeatedly.

Identify ransomware affecting your PC

Modern-day ransomware had its roots in the early 2010s when cybercriminals began to understand the potential it has for money extortion. Over the years, thousands of new ransomware strains have been developed and spread all over the world, infecting regular consumers, small businesses, and high-profile organizations.

Because of the lucrative nature of ransomware, cybercriminals are creating new ransomware versions in the hopes of establishing themselves in this illegal business. Ransomware often uses different extensions, ransom notes, and other attributes that it can be identified by. However, quite often, this information can overlap or simply not be available, so identifying the threat might be difficult.

In order to deal with ransomware infection effectively, you must first identify it. Here are a few examples of how to determine the precise ransomware you are dealing with:

File extension

Almost all modern ransomware viruses are using extensions that are appended at the end of the original filenames. However, this is not a rule, and in some cases, cybercriminals change the name by replacing it with randomly generated characters, add the marker before the file name, or do not visually change the name of the file at all.

Here you can see an example of a unique extension .hhmgzyl that belongs to the Snatch ransomware family:

Hhmgzyl extension

If your files are appended with .exe, .locked, .encrypted, or other broadly-used extensions that are difficult to identify, proceed with the next step.

Ransom note

Ransomware family might sometimes be identified by the ransom note it uses. In most cases, cybercriminals create a simple .txt file and place it on users' desktops or other places that are easily reachable (typically, where the encrypted data is located). Other times, a pop-up window can also be used, which is launched as soon as the encryption is complete. In some cases, threat actors name the ransomware within this note:

Phobos ransomware

In some cases, it is possible to identify ransomware by its ransom note name, but they are typically very generic (e.g., FILES ENCRYPTED.txt, _readme.txt) and used by different cybercriminals groups.

Free ID Ransomware service

ID Ransomware is a free service that can easily let users identify the precise malware they are dealing with. All you have to do is upload the ransom note that can be found on the desktop and within folders where encrypted files are located and the sample of an encrypted file.

ID Ransomware

Soon after uploading the required files, you will be provided with all the relevant information, including what family ransomware belongs to and whether or not it is possible to decrypt files.

If none of the above helped you to identify which ransomware you are dealing with, you should use keywords (extension, contact email, ransom note contents, crypto-wallet address, etc.) to find the information on the internet.

Isolate the infected computer

Some ransomware strains aim to infect not only one computer but hijack the entire network. As soon as one of the machines is infected, malware can spread via network and encrypt files everywhere else, including Network Attached Storage (NAS) devices. If your computer is connected to a network, it is important to isolate it to prevent re-infection after ransomware removal is complete.

The easiest way to disconnect a PC from everything is simply to plug out the ethernet cable. However, in the corporate environment, this might be extremely difficult to do (also would take a long time). The method below will disconnect from all the networks, including local and the internet, isolating each of the machines involved.

  • Type in Control Panel in Windows search and press Enter
  • Go to Network and Internet Network and internet
  • Click Network and Sharing Center Network and internet 2
  • On the left, pick Change adapter settings Network and internet 3
  • Right-click on your connection (for example, Ethernet), and select Disable Network and internet 4
  • Confirm with Yes.

If you are using some type of cloud storage you are connected to, you should disconnect from it immediately. It is also advisable to disconnect all the external devices, such as USB flash sticks, external HDDs, etc. Once the malware elimination process is finished, you can connect your computers to the network and internet, as explained above, but by pressing Enable instead.

Scan your system with anti-malware

If you are a victim of ransomware, you should employ anti-malware software for its removal. Some ransomware can self-destruct after the file encryption process is finished. Even in such cases, malware might leave various data-stealing modules or could operate in conjunction with other malicious programs on your device. 

SpyHunter 5Combo Cleaner or Malwarebytes can detect and eliminate all ransomware-related files, additional modules, along with other viruses that could be hiding on your system. The security software is really easy to use and does not require any prior IT knowledge to succeed in the malware removal process.

Repair damaged system components

Once a computer is infected with malware, its system is changed to operate differently. For example, an infection can alter the Windows registry database, damage vital bootup and other sections, delete or corrupt DLL files, etc. Once a system file is damaged by malware, antivirus software is not capable of doing anything about it, leaving it just the way it is. Consequently, users might experience performance, stability, and usability issues, to the point where a full Windows reinstall is required.

Therefore, we highly recommend using a one-of-a-kind, patented technology of ReimageIntego repair. Not only can it fix virus damage after the infection, but it is also capable of removing malware that has already broken into the system thanks to several engines used by the program. Besides, the application is also capable of fixing various Windows-related issues that are not caused by malware infections, for example, Blue Screen errors, freezes, registry errors, damaged DLLs, etc.

  • Download the application by clicking on the link above
  • Click on the ReimageRepair.exe
    Reimage download
  • If User Account Control (UAC) shows up, select Yes
  • Press Install and wait till the program finishes the installation process Reimage installation
  • The analysis of your machine will begin immediately Reimage scan
  • Once complete, check the results – they will be listed in the Summary
  • You can now click on each of the issues and fix them manually
  • If you see many problems that you find difficult to fix, we recommend you purchase the license and fix them automatically. Reimage results

By employing ReimageIntego, you would not have to worry about future computer issues, as most of them could be fixed quickly by performing a full system scan at any time. Most importantly, you could avoid the tedious process of Windows reinstallation in case things go very wrong due to one reason or another.

Restore Windows "hosts" file to its original state

Some ransomware might modify Windows hosts file in order to prevent users from accessing certain websites online. For example, Djvu ransomware variants add dozens of entries containing URLs of security-related websites, such as 2-spyware.com. Each of the entries means that users will not be able to access the listed web addresses and will receive an error instead.

Here's an example of “hosts” file entries that were injected by ransomware:

Hosts file

In order to restore your ability to access all websites without restrictions, you should either delete the file (Windows will automatically recreate it) or remove all the malware-created entries. If you have never touched the “hosts” file before, you should simply delete it by marking it and pressing Shift + Del on your keyboard. For that, navigate to the following location:

C:\\Windows\\System32\\drivers\\etc\\

Delete Windows "hosts" file

Restore files using data recovery software

Since many users do not prepare proper data backups prior to being attacked by ransomware, they might often lose access to their files permanently. Paying criminals is also very risky, as they might not fulfill the promises and never send back the required decryption tool.

While this might sound terrible, not all is lost – data recovery software might be able to help you in some situations (it highly depends on the encryption algorithm used, whether ransomware managed to complete the programmed tasks, etc.). Since there are thousands of different ransomware strains, it is immediately impossible to tell whether third-party software will work for you.

Therefore, we suggest trying regardless of which ransomware attacked your computer. Before you begin, several pointers are important while dealing with this situation:

  • Since the encrypted data on your computer might permanently be damaged by security or data recovery software, you should first make backups of it – use a USB flash drive or another storage.
  • Only attempt to recover your files using this method after you perform a scan with anti-malware software.

Install data recovery software

  1. Download Data Recovery Pro.
  2. Double-click the installer to launch it.
    Launch installer
  3. Follow on-screen instructions to install the software. Install program
  4. As soon as you press Finish, you can use the app.
  5. Select Everything or pick individual folders where you want the files to be recovered from. Select what to recover
  6. Press Next.
  7. At the bottom, enable Deep scan and pick which Disks you want to be scanned. Select Deep scan
  8. Press Scan and wait till it is complete. Scan
  9. You can now pick which folders/files to recover – don't forget you also have the option to search by the file name!
  10. Press Recover to retrieve your files. Recover files

Find a working decryptor for your files

File encryption is a process that is similar to applying a password to a particular file or folder. However, from a technical point of view, encryption is fundamentally different due to its complexity. By using encryption, threat actors use a unique set of alphanumeric characters as a password that can not easily be deciphered if the process is performed correctly.

There are several algorithms that can be used to lock data (whether for good or bad reasons); for example, AES uses the symmetric method of encryption, meaning that the key used to lock and unlock files is the same. Unfortunately, it is only accessible to the attackers who hold it on a remote server – they ask for a payment in exchange for it. This simple principle is what allows ransomware authors to prosper in this illegal business.

While many high-profile ransomware strains such as Djvu or Dharma use immaculate encryption methods, there are plenty of failures that can be observed within the code of some novice malware developers. For example, the keys could be stored locally, which would allow users to regain access to their files without paying. In some cases, ransomware does not even encrypt files due to bugs, although victims might believe the opposite due to the ransom note that shows up right after the infection and data encryption is completed.

Therefore, regardless of which crypto-malware affects your files, you should try to find the relevant decryptor if such exists. Security researchers are in a constant battle against cybercriminals. In some cases, they manage to create a working decryption tool that would allow victims to recover files for free.

Once you have identified which ransomware you are affected by, you should check the following links for a decryptor:

No More Ransom Project

If you can't find a decryptor that works for you, you should try the alternative methods we list below. Additionally, it is worth mentioning that it sometimes takes years for a working decryption tool to be developed, so there are always hopes for the future.

Create data backups to avoid file loss in the future

One of the many countermeasures for home users against ransomware is data backups. Even if your Windows get corrupted, you can reinstall everything from scratch and retrieve files from backups with minimal losses overall. Most importantly, you would not have to pay cybercriminals and risk your money as well.

Therefore, if you have already dealt with a ransomware attack, we strongly advise you to prepare backups for future use. There are two options available to you:

  • Backup on a physical external drive, such as a USB flash drive or external HDD.
  • Use cloud storage services.

The first method is not that convenient, however, as backups need to constantly be updated manually – although it is very reliable. Therefore, we highly advise choosing cloud storage instead – it is easy to set up and efficient to sustain. The problem with it is that storage space is limited unless you want to pay for the subscription.

Using Microsoft OneDrive

OneDrive is a built-in tool that comes with every modern Windows version. By default, you get 5 GB of storage that you can use for free. You can increase that storage space, but for a price. Here's how to setup backups for OneDrive:

  1. Click on the OneDrive icon within your system tray.
  2. Select Help & Settings > Settings.
    Go to OneDrive settings
  3. If you don't see your email under the Account tab, you should click Add an account and proceed with the on-screen instructions to set yourself up.
    Add OneDrive account
  4. Once done, move to the Backup tab and click Manage backup.
    Manage backup
  5. Select Desktop, Documents, and Pictures, or a combination of whichever folders you want to backup.
  6. Press Start backup.
    Pick which folders to sync

After this, all the files that are imported into the above-mentioned folders will be automatically backed for you. If you want to add other folders or files, you have to do that manually. For that, open File Explorer by pressing Win + E on your keyboard, and then click on the OneDrive icon. You should drag and drop folders you want to backup (or you can use Copy/Paste as well).

Using Google Drive

Google Drive is another great solution for free backups. The good news is that you get as much as 15GB for free by choosing this storage. There are also paid versions available, with significantly more storage to choose from.

You can access Google Drive via the web browser or use a desktop app you can download on the official website. If you want your files to be synced automatically, you will have to download the app, however.

  1. Download the Google Drive app installer and click on it.
    Install Google Drive app
  2. Wait a few seconds for it to be installed. Complete installation
  3. Now click the arrow within your system tray – you should see Google Drive icon there, click it once.
    Google Drive Sign in
  4. Click Get Started. Backup and sync
  5. Enter all the required information – your email/phone, and password. Enter email/phone
  6. Now pick what you want to sync and backup. You can click on Choose Folder to add additional folders to the list.
  7. Once done, pick Next. Choose what to sync
  8. Now you can select to sync items to be visible on your computer.
  9. Finally, press Start and wait till the sync is complete. Your files are now being backed up.

Report the incident to your local authorities

Ransomware is a huge business that is highly illegal, and authorities are very involved in catching malware operators. To have increased chances of identifying the culprits, the agencies need information. Therefore, by reporting the crime, you could help with stopping the cybercriminal activities and catching the threat actors. Make sure you include all the possible details, including how did you notice the attack, when it happened, etc. Additionally, providing documents such as ransom notes, examples of encrypted files, or malware executables would also be beneficial.

Law enforcement agencies typically deal with online fraud and cybercrime, although it depends on where you live. Here is the list of local authority groups that handle incidents like ransomware attacks, sorted by country:

Internet Crime Complaint Center IC3

If your country is not listed above, you should contact the local police department or communications center.

Manual removal using Safe Mode

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Gopher and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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