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.GSupport3 file extension virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
12

.GSupport3 file extension virus is currently not decryptable

.GSupport3 file extension virus is just another variant of Globe ransomware (or Purge ransomware). Once infected, the virus launches a program named GLOBE and defines the situations with a bolded sentence: “Your files are encrypted!” If this program appeared on your computer, we have some bad news for you. You have been infected with ransomware that shows no mercy; it is a bad program coded by cyber criminals, and it is meant to scan the system for particular files and encrypt them. According to criminals, data can be recovered with a decipherer, also known as decryption software, and unfortunately, victim cannot get this tool for free. They command the victim to write to goodsupport@india.com and send them the ID key so that they could identify the victim and get his/hers files back. Criminals also ask to pay a ransom (0.8 BTC), which needs to be transferred to their Bitcoin wallet in Bitcoin currency. According to the virus, 0.8 BTC is more or less 480 US dollars. However, we do not recommend paying the ransom because Globe virus has proven to be a poorly-programmed virus. It means that malware analysts might be able to discover an antidote for it soon, and victims might be able to recover their encrypted files for free. In the meantime, victims should remove .GSupport3 file extension virus using a professional malware removal tool, for instance, Reimage. Please do not try to run this tool before you prepare your PC for the removal process. To make the virus unable to stop the anti-malware tool, run your PC in a Safe Mode with Networking. If you do not know how to do it, follow instructions presented at the end of this post.

.GSupport3 file extension virus

.GSupport3 ransomware has appeared after malware analysts have published free decryption tools for Globe and Globe 2 ransomware variants. However, criminals do not seem to be ready to give up anytime soon, so they upgrade this ransomware project by adding new features to it and polishing its source code. At the moment, we cannot provide you with .GSupport3 decryption tool, but please be patient – one might show up soon. If you are not having thoughts of paying the ransom, make .GSupport3 removal a top priority task.

How did you get infected with this parasite?

It is not a secret that computer viruses use tricky strategies to deceive the victim and take control of its computer silently. Ransom-demanding viruses, just like .GSupport3 ransomware, are mostly distributed via exploit kits, malvertising, spam email campaigns and so on. Be careful not to add this ransomware to the system – when you browse the Internet, make sure you avoid suspicious suggestions to install software, updates, or provide your personal information to unknown parties. Be very careful because scammers are going to approach you in a nice and polite way, ask you to view contents of attached document and even wish you a good day. If you have received such email from a company that wasn’t supposed to send you anything, remove it from your Inbox for good. In general, do not open emails coming from unknown people, and try to avoid websites that present vague content. Typically, such websites are made to generate pay-per-click revenue, and they do not care about the safety of the users. Therefore, stay smart as you browse the Internet and avoid questionable Internet pages that you accidentally land on.

How to fix the computer system?

Please be patient, especially if you do not plan to pay the ransom. If you are ready to remove .GSupport3 redirect virus, follow the tutorial that we have prepared for you. It should not be hard to start the anti-malware tool to eliminate this virus; however, it needs to be done carefully and precisely. Do not let this virus control your computer system – finish .GSupport3 removal using a proper anti-malware tool.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall .GSupport3 file extension virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual .GSupport3 virus Removal Guide:

Remove .GSupport3 using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove .GSupport3

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete .GSupport3 removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove .GSupport3 using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of .GSupport3. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that .GSupport3 removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove .GSupport3 from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by .GSupport3, you can use several methods to restore them:

Find those Windows Previous Versions

Have you enabled System Restore function a while ago? If so, take advantage of this Windows feature and restore individual files. Use these instructions:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use Globe 2 decryptor

We highly recommend you to backup encrypted data and then try this Globe2 decryption software to restore your files.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from .GSupport3 and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  • bangarang

    i just cant understand it. How did I ALLOW this to happen?

  • base918

    DECRYPTION WORKS

  • Lupito

    I have recovered my files from a backup, thanks God the virus didnt infect it either…

  • Vilca

    cant remove the virus! My antivirus cant detect it, no idea why