Severity scale:  
  (8/100)

Remove MergeDocsNow Toolbar (Removal Instructions) - updated Nov 2019

removal by Alice Woods - - | Type: System tools

MergeDocsNow is a browser plugin designed to hijack homepage and change search engine to MyWay

MergeDocsNow browser hijacker
MergeDocsNow is a browser hijacking application that shows alternative search results and displays sponsored links

MergeDocsNow toolbar is a browser hijacker that that is spread as an extension[1] for Google Chrome, Mozilla Firefox, Safari or another browser. As it travels within software bundles, users rarely notice its installation. Additionally, the potentially unwanted program can also be advertised on third-party sites so that users can install it intentionally. Finally, installation through official sources like Chrome store is also possible.

The main purpose of MergeDocsNow hijack is to alter web browser settings and set the homepage to search.myway.com search engine. As soon as the PUP performs these changes, users will be forced to browse via the MyWay search engine, which is known to show an alternative and not so accurate search results[2] that include countless sponsored links.

Questions about MergeDocsNow Toolbar

As it is typical to PUPs, the app tries to appeal by including allegedly advanced functionality. In this case, it claims to help users merge PDFs together. Nevertheless, the app is designed to generate revenue for its developer, and the end user has to view sponsored content, as well as be tracked for marketing purposes. Thus, remove MergeDocsNow and use reliable applications for document modification instead.

Name MergeDocsNow
Type Browser hijacker
Developer IAC Search and Media Europe Limited (“SAM EU”)
Publisher Mindspark Interactive/Ask Apps
Homepage changed to hp.myway.com
Installation Software bundling, third-party sites, Chrome web store
Symptoms Alternation of web browser settings, sponsored links, altered search results, ads, redirects,[3], etc.
Termination Download and install security software or make use of our manual instructions
Optimization For best results, scan your device with Reimage Reimage Cleaner

The MergeDocsNow toolbar was developed by Irish company IAC Search and Media Europe Limited (“SAM EU”) and published by the notorious Mindspark Interactive, which is not well-received company ins security-focused community.[4] It is a well-known PUP producer, and has been distributing unwanted software to earn money for years, including software like:

  • MapsGalaxy
  • CryptoPriceSearch
  • Your Template Finder
  • GardeningEnthusiast, etc.

Note how all of these toolbars have a specific theme and apparently helpful functionality, such as maps, cryptocurrency price search, document conversion, and others. This is done purposely in order to make certain groups of people be attracted to the app, and MergeDocsNow is not an exception.

MergeDocsNow search engine
MergeDocsNow is a browser extension that changes default homepage settings and new tab page settings as well. This is the search engine it promotes.

However, the ulterior motive, which might not be that obvious for the inexperienced user is money received from ads that are served to all the users who install these tools. While sponsored links and advertisements on some sites can be tolerated to an extent, the fact that users might end up on phishing or scam sites might put their security and privacy at risk.

Talking about privacy, MergeDocsNow collects certain information about its users to ensure the serving of targeted ads. Data like technical details, search queries, and other. It is clearly stated in the official Privacy Policy statement:[5]

  • Information about your hardware and software such as your IP address, your browser type and language and other browser-related information and a time-stamp
  • Information about how you use the Search Applications such as the keyword query, search query text, search results clicked, pages viewed and search history.
  • The content of any of our undeleted cookies, including a unique identifier (see section D “Cookies” below), software installed upon and/or devices connected to your computer and/or device, and the referring website address.

Be aware that the IP address is considered to be private information in some countries, as well as some US states. Additionally, search queries might include your personal data, and it will also be collected by MergeDocsNow authors.

All in all, we suggest you forget the “useful” functionality of MergeDocsNow, and instead use reputable applications or online services for document conversion.

For MergeDocsNow removal, you can use anti-malware software or make use of our manual guide below this article. Experts also recommend users download and install Reimage Reimage Cleaner in order to make sure the computer is running smoothly.MergeDocsNow PUP

Instructions you should follow if you want to avoid installing potentially unwanted programs

Potentially unwanted programs are apps that users usually install without realizing it, and also those that users find annoying. They are typically distributed using software bundling technique, which means that suggestions to install them can be added to installers of numerous free programs such as file converters, file mergers, media players, and similar applications.

The reason why people end up installing unwanted programs is that they tend to overlook statements provided in the installation settings section. It is a must to check what’s written under Default/Standard/Basic settings in the fine print. Usually, statements provided there state that by choosing “recommended” settings, you agree to install “recommended” programs. To reject these programs, choose Custom/Standard settings and deselect suggestions to install unnecessary additions. MergeDocsNow potentially unwanted program
During the installation of the toolbar, users are offered extra Ask PUPs

Easy way to remove MergeDocsNow

In fact, it is quite easy to remove MergeDocsNow Toolbar. You need to find an extension associated with it and delete it from your browsers. You can find an in-detail explanation of how to do it in the tutorial provided below. Please let us know if you have any questions regarding MergeDocsNow removal and we will do our best trying to help you.

Alternatively, you can also download and install anti-virus software that would terminate MergeDocsNow toolbar automatically. Nevertheless, be aware that not all AVs will recognize the potentially unwanted program.

After deleting this extension, you should reset each of the installed browsers in order to make sure that all the settings that were changed by MergeDocsNow are reset.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove MergeDocsNow Toolbar, follow these steps:

Eliminate MergeDocsNow Toolbar from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall MergeDocsNow Toolbar and related programs
    Here, look for MergeDocsNow Toolbar or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove MergeDocsNow Toolbar from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase MergeDocsNow Toolbar from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for MergeDocsNow Toolbar or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall MergeDocsNow Toolbar from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for MergeDocsNow Toolbar and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete MergeDocsNow Toolbar removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of MergeDocsNow Toolbar from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, MergeDocsNow Toolbar should be removed from your Microsoft Edge browser.

Delete MergeDocsNow Toolbar from Mozilla Firefox (FF)

You should find an extension named identically as the toolbar described in the article. Uninstall it from Firefox using this tutorial.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select MergeDocsNow Toolbar and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete MergeDocsNow Toolbar removal. Click on 'Reset Firefox' button for a couple of times

Remove MergeDocsNow Toolbar from Google Chrome

Use these settings to find and remove MergeDocsNow extension.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select MergeDocsNow Toolbar and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete MergeDocsNow Toolbar removal. Click on 'Reset' button to complete your removal

Eliminate MergeDocsNow Toolbar from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for MergeDocsNow Toolbar or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by MergeDocsNow Toolbar, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete MergeDocsNow Toolbar removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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