Severity scale:  

Remove support scam virus (Improved Instructions) - Jan 2021 update

removal by Olivia Morelli - - | Type: Malware

Dangers of the Microsoft.windowssupport0901 online support scam 

Microsoft.windowssupport0901 online support virus is a misleading and tricky computer infection that tricks users into calling to the fake tech support service. Scammers try to swindle the money from inexperienced and terrified computer users. This computer infection may get inside the system with the help of a Trojan horse. Once inside, it starts displaying annoying messages about various computer-related issues via default user’s browser and redirect users to site. In the warnings scammers warn users not to restart their computers, stating the system is at risk and the only way to fix the PC is to call “certified Microsoft experts” for help. However, you should not make a call because their offered services have nothing in common with Microsoft. Scammers just pretend to be from this well-known company in order to appear more trustworthy to the victims. Keep in mind that these calls may be charged a lot and scammers may be willing to talk to you for half an hour or more. Besides, crooks may tell you lies such as “the computer has been compromised/hacked/infected,” “your Windows license has expired and needs to be renewed,” “your computer lacks protection” etc. Scammers are great communicators and may convince you to do reveal your personal details, purchase or install various programs. 

Questions about support scam virus

You should not believe such lies and never allow these frauds to access your PC remotely. They might ask you to download TeamViewer or LogMeIn software, which is entirely legitimate, however, they want to use them for bad purposes. Never provide them with login details, also never provide them with your private information because they will use it to rob your bank account and initiate other illegal activities. To secure your computer, remove malware using anti-malware software. One of most reliable programs is ReimageIntego, so we definitely recommend using it. For successful removal, follow instructions presented at the end of this post. virus

Malware distribution techniques

If you started experiencing annoying redirects to lately, try to remember what programs you recently downloaded to your computer. Have you installed some free programs like games, download managers, media players, etc.? If so, there is a great chance that the program you have downloaded had been bundled with other third-party software and that is why you have to experience these strange redirects. Next time you should be more careful with software installation. To avoid support virus, browser hijacks, adware or other potentially unwanted programs make sure you choose Custom or Advanced settings to install your downloads, and always deselect unwanted additions before you hit that “Install” button. Never rely on Standard or Default settings because they hardly provide any hints about additional programs to make the user install them unknowingly. Besides, you should always read Privacy Policy, Terms of Agreements or other official documents before installing any free program.

Step-by-step guide for support scam removal

To remove virus, you have to run a system scan with a powerful anti-malware software, for instance, ReimageIntego or SpyHunter 5Combo Cleaner. Scammers use various legitimate-sounding names for malware that displays these annoying pop-ups, and these can be called as MicrosoftUpdate.exe, Windowsupdate.exe, ImportantUpdate.exe and so on; besides, they come in a pack with other components that must be removed as well. Therefore, we do not recommend you to think about manual removal because you can accidentally delete essential files instead of malicious ones. To identify files and programs that are actually related to this malware, employ anti-malware software.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove support scam virus, follow these steps:

Remove support scam using Safe Mode with Networking

To successfully delete the virus from your computer, you have to prepare the computer. Once installed and active, malware can attempt to shut down your antivirus or anti-malware software, to the computer needs to be in a Safe Mode with Networking in order to efficiently uninstall the support scam virus. Use guidelines presented down below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove support scam

    Log in to your infected account and start the browser. Download ReimageIntego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from support scam and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Olivia Morelli
About the company Esolutions

  1. siah says:
    November 15th, 2016 at 5:46 am

    Oh! I used to receive these pop-ups but recently they stopped bothering me.

  2. Mojo says:
    November 15th, 2016 at 5:46 am

    Filthy frauds! I hate tech support scammers! They deceive elders, and have deceived my grandparents! I just cannot believe how filthy these scammers are…

  3. privilege says:
    November 21st, 2016 at 10:18 am

    Uninstalled it, thanks 🙂

Your opinion regarding support scam virus