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Remove support scam virus (Improved Instructions) - Nov 2016 update

removal by Olivia Morelli - - | Type: Malware

Dangers of the Microsoft.windowssupport0901 online support scam 

Microsoft.windowssupport0901 online support virus is a misleading and tricky computer infection that tricks users into calling to the fake tech support service. Scammers try to swindle the money from inexperienced and terrified computer users. This computer infection may get inside the system with the help of a Trojan horse. Once inside, it starts displaying annoying messages about various computer-related issues via default user’s browser and redirect users to site. In the warnings scammers warn users not to restart their computers, stating the system is at risk and the only way to fix the PC is to call “certified Microsoft experts” for help. However, you should not make a call because their offered services have nothing in common with Microsoft. Scammers just pretend to be from this well-known company in order to appear more trustworthy to the victims. Keep in mind that these calls may be charged a lot and scammers may be willing to talk to you for half an hour or more. Besides, crooks may tell you lies such as “the computer has been compromised/hacked/infected,” “your Windows license has expired and needs to be renewed,” “your computer lacks protection” etc. Scammers are great communicators and may convince you to do reveal your personal details, purchase or install various programs. 

Questions about support scam virus

You should not believe such lies and never allow these frauds to access your PC remotely. They might ask you to download TeamViewer or LogMeIn software, which is entirely legitimate, however, they want to use them for bad purposes. Never provide them with login details, also never provide them with your private information because they will use it to rob your bank account and initiate other illegal activities. To secure your computer, remove malware using anti-malware software. One of most reliable programs is Reimage Reimage Cleaner Intego, so we definitely recommend using it. For successful removal, follow instructions presented at the end of this post. virus

Malware distribution techniques

If you started experiencing annoying redirects to lately, try to remember what programs you recently downloaded to your computer. Have you installed some free programs like games, download managers, media players, etc.? If so, there is a great chance that the program you have downloaded had been bundled with other third-party software and that is why you have to experience these strange redirects. Next time you should be more careful with software installation. To avoid support virus, browser hijacks, adware or other potentially unwanted programs make sure you choose Custom or Advanced settings to install your downloads, and always deselect unwanted additions before you hit that “Install” button. Never rely on Standard or Default settings because they hardly provide any hints about additional programs to make the user install them unknowingly. Besides, you should always read Privacy Policy, Terms of Agreements or other official documents before installing any free program.

Step-by-step guide for support scam removal

To remove virus, you have to run a system scan with a powerful anti-malware software, for instance, Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner. Scammers use various legitimate-sounding names for malware that displays these annoying pop-ups, and these can be called as MicrosoftUpdate.exe, Windowsupdate.exe, ImportantUpdate.exe and so on; besides, they come in a pack with other components that must be removed as well. Therefore, we do not recommend you to think about manual removal because you can accidentally delete essential files instead of malicious ones. To identify files and programs that are actually related to this malware, employ anti-malware software.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove support scam virus, follow these steps:

Remove support scam using Safe Mode with Networking

To successfully delete the virus from your computer, you have to prepare the computer. Once installed and active, malware can attempt to shut down your antivirus or anti-malware software, to the computer needs to be in a Safe Mode with Networking in order to efficiently uninstall the support scam virus. Use guidelines presented down below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove support scam

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from support scam and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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