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My-search.com. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Browser hijacker

My-search.com is a browser hijacker that can collect certain information about users

Illustrating My-search.com start page

My-search.com is a dubious application that started to circulate the world wide in 2015. Several versions of the browser hijacker emerged, including www-mysearch.com, Search.mysearch.com and Hp.mysearch.com. All of these apps have same purpose: infiltrate users machines without them noticing[1] and make changes to Google Chrome or other browser and disturb users' browsing sessions by redirecting to questionable sites, displaying invasive ads, adding additional components without permission and similar activities.

Summary
Name My-search.com
Type Browser hijacker
Extension My Search
Developer APN, LLC; 
Versions My-search.com, www-mysearch.com, Search.mysearch.com and Hp.mysearch.com
Compatible browsers Google Chrome, Internet Explorer, Safari, Mozilla Firefox, Opera, etc.
Distribution Software bundling, web store
Symptoms Hijacked homepage and new tab URL, invasive adverts continually displayed, etc.
Elimination Automatic elimination with Reimage; manual – see below this post

Once installed, it can do the following:

  • Cause redirects to My-search.com instead of opening preferred domain;
  • Change default start page and search provider to My-search.com;
  • Set My-search.com as a default new tab URL;
  • Inject My Search toolbar on Chrome, Firefox, IE, Edge or another web browser;
  • Generate potentially dangerous advertisements;
  • Return compromised search results;
  • Install cookies and accumulate browsing history;

My-search.com is not malware.[2] However, due to the above-enumerated traits has been assigned to two categories – potentially unwanted program (PUP) and browser hijacker. Nevertheless, the presence of PUP diminishes PC's resistance to malware and causes web browser's slowdowns.

Search.mysearch.com has an official End User License Agreement and Privacy Policy which can be accessed directly from the hijacked homepage (at the bottom of the page). We dug into these detailed policies, and found the following statement:

THIS PRODUCT IS NOT SPYWARE OR ADWARE.

It is ironic how APN, LLC wanted to highlight such a statement in their EULA. They are right, it is not spyware[3] and neither it is adware. However, it is a browser hijacker which falls in the same category – potentially unwanted programs.

My Search purpose is to earn money for third-parties by promoting their sites and increasing their visitor's rate. However, some of the parties may be black-minded hackers, that may manage phishing websites and try to execute a malicious JavaScript malware[4] or inject a bunch of crypto-currency miners that can ruin your PC.

Therefore, to decrease computer's vulnerability and close the backdoor to cyber infections, remove My-search.com virus. You can do that with Reimage or follow manual My-search.com removal instructions that are given down below this article.

Also, this dubious search poses a risk to people's privacy. Statistically, most of the PUPs install tracking cookies and use them for the accumulation of browsing history, IP address, email address, and similar information. Therefore, as soon as you notice a non-typical behavior while browsing on the Internet associated with My-search.com, run a scan with a professional anti-malware and remove the PUP without delay.

My-search.com hijacker

Variations of the virus

As we already mentioned, there are few variations of MySearch. 

My-search.com. This browser hijacker enters users' machines without permission and changes homepage and new tab URL to hxxp://www.my-search.com/search?aid=. All the search queries are redirected to Yahoo (meaning that My Search is participating in Yahoo's affiliate program). While redirecting, the user's IP and other data are tracked, and the browser might show the following: “Waiting for http://my-search.com/,” “Connecting to http://my-search.com/,” and similar.

www-mysearch.com. The version on the virus swaps your default search engine and homepage to hxxp://www-mysearch.com and lets users choose from few beautiful backgrounds on the start page. It infiltrates user's machines with other software in a bundle. One good example is VPlay, as it offers MySearch as an additional component. Www-mysearch.com can install Windows Service, which allows it to start with every bootup. Additionally, all the searches are redirected to Bing.

Search.mysearch.com. After setting hxxp://search.mysearch.com as homepage, this browser hijacker will continually provide questionable search results. Although the search engine announces that they are “Enhanced by Google,” it is entirely wrong. As soon as you type in the search query, you will see tons of sponsored links that lead to partners' websites. Thus, if you want accurate search results, use a legitimate search engine, such as Google or Yahoo. 

Hp.mysearch.com. Just like other versions of MySearch, this dubious application instantaneously modifies browser settings and sets homepage and new tab address to hxxp://hp.mysearch.com. The homepage offers various links to most popular sites on the web: Facebook, YouTube, Gmail, Instagram, etc. It also promises users “Enhanced by Google” search results, but does nothing but displaying adverts continually.

Entry of potentially unwanted program can be prevented

As we have pointed out before, PUPs are capable of infecting PCs without being revealed. That's true, indeed. However, it doesn't mean that they cannot be stopped from doing so. PUP developers promote unpopular browser add-ons, extensions or toolbars via free downloads and ensure that they will be downloaded along with the main executable by pre-selecting them and including in Advanced or Custom installation method.

Consequently, people who download/install free programs inappropriately, end up with the whole software package on the system. “Inappropriate” installation is when a PC's owner selects Quick or Basic installation option and clicks Enter button all the time. Instead of that, the user should opt for Advanced installation method and choose out of free attachments before clicking Finish button.

My-search.com hijacker's removal guide

There are two ways to remove My-search.com website. You can either run a scan with Reimage or follow the guide that is given below. However, there are a handful automatic removal advantages. First of all, this way you'll save your precious time. Second of all, professional anti-malware tool will remove all suspicious and dangerous programs from the system; hence ensuring full protection and improving performance.

MySearch extension

If, however, you have some IT knowledge and have some spare time to clean your PC's litter, carefully follow the instructions and remove My-search.com virus. Once done, don't forget to reset the affected web browser. Otherwise, My-search.com redirects will keep harassing you.

You can remove My-search.com automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove My-search.com you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall My-search.com. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual My-search.com Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate My-search.com from Windows systems

Get rid of My-search.com manually. For this purpose, delete associated malware from Programs and Features. The following tutorial will help you:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall My-search.com and related programs
    Here, look for My-search.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove My-search.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase My-search.com from Mac OS X system

If you cannot delete My-search.com from Mac OS X, try this method:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for My-search.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall My-search.com from Internet Explorer (IE)

Once you delete all potentially unwanted programs from the system, make sure to reset IE to eliminate My-search.com extension:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for My-search.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete My-search.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete My-search.com from Microsoft Edge

My-search.com URL can be deleted form the system by these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, My-search.com should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove My-search.com from Mozilla Firefox (FF)

To fix browser hijacker infection, relaunch your web browser and follow these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select My-search.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete My-search.com removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of My-search.com from Google Chrome

My-search.com hijacker can implement various unwanted activities, which is why it's removal is highly advisable. To get rid of it, you have to do the following:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select My-search.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete My-search.com removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate My-search.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for My-search.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by My-search.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete My-search.com removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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