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Remove (Free Guide) - Removal Instructions

removal by Lucia Danes - - | Type: Browser hijacker – a browser hijacker which tricks gullible users by providing “helpful features” browser hijacker is a potentially unwanted program which belongs to the browser hijacker category[1]. This PUP infiltrates the system unnoticed through other software that users often download and install from free sharing sources from the Internet. Moreover, browser-hijacking apps have a purpose to modify browser settings such as the homepage, new tab URL, and default search engine. Some users decide to keep this program because of its “useful” features such as fast access to commonly visited networks and similar. However, this browser-hijacking app sometimes is called virus due to its ability to secretly sneak into the system and perform annoying activities, and because of that, the PUP should be deleted permanently.

Type Browser-hijacking app
Sub-type Potentially unwanted program
Possible dangers This dubious program can take you to potentially dangerous websites
Purpose To attract many users by providing “useful” features
Symptoms Your search engine is set to, you are facing dubious redirects, browsers are working slower than before
Browsers affected Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari
Distribution This PUP can spread via bundled software or rogue websites
Removal Install Reimage Reimage Cleaner Intego to fix the damage browser hijacker can appear in your computer system at any time if you act carelessly while browsing the Internet. You can detect this potentially unwanted program from such signs:

  • Your browser's homepage, new tab URL, and default search engine are changed to and you cannot revert such changes;
  • Dubious redirects are taking you to developer-promoted sites or even potentially harmful ones;
  • Browsers are working slower than before due to the browser-hijacking application;
  • You have discovered questionable browser-extensions[2], plug-ins, and add-ons that you did not add.

If you spot such symptoms, you can be sure that you are infected with browser hijacker. The worst part is that this program can take you to different types of websites some of which might promote potentially dangerous content. In some cases, this might even relate to a secret installation of a ransomware virus or Trojan horse[3].

Additionally, browser-hijacking software such as relates to data collection. This one collects information that is based on the user's browsing history. Such data includes various websites visited, music tracks, pictures viewed, saved bookmarks, and so on. Developers gather this type of information to share it with third parties and gain income. potentially unwanted program belongs to the potentially unwanted program category because it uses bundling to infiltrate a computer.

Another annoying feature is that PUP changes web browser settings without asking for your permission. Every time you open the infected web browser, you are forced to use the new default search engine, you like it or not. Nevertheless, search query results that are provided from that engine often come misleading.

If you want to revert changes that were done by the browser hijacker and get your original search engine back, you need to remove virus from your computer system and clean infected web browsers from all unwanted components which include PUP-added browser extensions and questionable plug-ins that you do not remember adding.

You can perform the removal by using one from two techniques. The manual elimination method requires more of the user's effort and in some cases, it might be hard to perform for inexperienced computer users. As a solution, you can carry out the elimination by installing anti-malware tools. Moreover, you can repair all damaged objects, if there are some, by running Reimage Reimage Cleaner Intego on your computer. PUP - a browser hijacker which gathers non-personal details that are related to the user's browsing experience and habits.

Browser hijackers spread via bundling

According to IT researchers from the website[4], browser hijackers and other potentially unwanted programs are spread through free software that users often download and install from free sharing sources. This happens if you have picked the Quick or Recommended installation option over the Custom or Advanced one. Make sure you choose the right variant because the Custom/Advanced section lets you track all incoming downloads.

Moreover, the Internet sphere is full of unknown websites. If you do not take precautionary measures and still visit various questionable pages, you increase the risk of a browser hijacker infection. Some piece of advice is to stay away from dubious-looking networks and sites as far as possible. If you accidentally enter such type of web page, make sure that you eliminate it the same minute and never return to it again.

Use anti-malware help to terminate

If you have overcome the browser-hijacking app and made the right decision to get rid of it, we are glad to provide you with some solutions. First, you should know that browser hijackers not only infect systems but also leave dubious components behind, especially, in web browsers. Thus, the conclusion is that you need to eliminate every single component that is related to the PUP if you want to perform the removal successfully.

You can remove virus with the help of anti-malware tools or by using the manual technique that we presented down below. Talking about this option, you will need to open infected web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari, and delete all browser hijacker-added extensions, plug-ins, and add-ons. However, if you find this method too difficult, go back to the automatical one.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Get rid of from Windows systems

If such thing happened that browser hijacker has infected your machine which is based on the Windows OS, here are some guiding steps which will let you get rid of the cyber threat permanently:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

If your Firefox browser got infected with the browser-hijacking app, make sure you delete all PUP-related content. You can use these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

You can clean Google Chrome by performing these instructions:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Get rid of from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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