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Tron ransomware. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

Tron is ransomware that got renewed with a new extension in November 2018

Tron ransomware
Tron ransomware is one of many variants in a notorious cryptovirus family that uses the AES encryption algorithm.
 

Tron ransomware is a cryptovirus that has been spreading around and locking users' data since April 2018. This dangerous cyber infection belongs to Dharma ransomware family which appears to be especially active this fall because of the recently released versions Audit ransomware, Xxxxx ransomware, and Gamma ransomware. Once inside the system, the virus initiates unauthorized changes and locks personal files using AES encryption algorithm. Currently, Tron ransomware virus has a new version that uses EasyHook payload dropping technique.[1] This variant appends .id-ID.[xtron@cock.li].tron file extension and is targeting English-speaking users. This ransomware virus[2] can also be indicated by the email address xtron@cock.li which can be found in the FILES ENCRYPTED.txt ransom note filled with more details about the attack and required payments.

Name Tron
Classification Ransomware
Symptoms Personal files feature .tron file extension and cannot be opened.
Related Dharma
File extension .tron
Ransom note FILES ENCRYPTED.txt; xtron@cock.li 
Encryption method AES-256
Danger level High. Locks files, urges victim to pay the ransom, tries to evade Tron removal
Contact info supportjron@gmail.com; xtron@cock.li 
Size of redemption 0.05 BTC
Download Reimage and run a scan with it to eliminate Tron ransomware virus

One of the most popular cyber infection targets users all over the world and based on previous versions of the Dharma family this is a persistent threat. Recently discovered with a new feature – .NET payload dropper. This is a programming framework that makes designing malware easier. 

The ransom note is a short message placed in FILES ENCRYPTED.txt file and contains the following:

all your data has been locked us
You want to return?
write email xtron@cock.li or xtron@fros.cc

However, the main information about the payment, encryption and other vital processes displayed in the pop-up window that appears on the screen with payment instructions and the offer to test decrypt one file. Unfortunately, there is no guarantee that it is possible. You shouldn't follow this suggestion and better remove Tron ransomware using reputable anti-malware tools like Reimage instead of paying cybercriminals. 

The whole ransomware attack starts with system modifications, and cryptovirus can make changes in various parts of the system the minute it gets on the targeted device. According to cybersecurity experts from dieviren.de,[3] if the location of your device falls for the target list, crypto-ransomware enables AES-256 cipher and starts data encryption. It locks all file types that are located in the following folders:

  • Recent
  • MyPicture
  • MyMusic
  • MyVideos
  • Personal
  • Favorites
  • CommonDocuments
  • CommonPictures
  • CommonMusic
  • CommonVideos
  • CommonDesktopDirektory
  • Desktop

Tron ransomware virus illustration
Tron ransomware is a cyber threat that focuses on cryptocurrency extortion and scaring the victim.

It will also corrupt AppData and LocalAppData folders. Each encrypted file will be marked with .tron file extension. It does not drop the ransom note in a typical way. The victim is redirected to the window of instructions when he or she attempts to click on a file encrypted by Tron ransomware virus. The note contains the following information:

All your files are encrypted

What happened to my computer?

Your important files are encrypted. Many of your documents, photos, videos, databases and other files are no longer accessible because they have been encrypted. Maybe you are busy looking for a way to recover your files, but do not waste your time. Nobody can recover your files without our decryption service.

Can i Recover my Files?

Sure, We guarantee that you can recover II your files safely and easily.
But you have not so enough time. You have only have 10 days to submit the payment. Also, if you don't pay in 10 days, you won't be able to recover your files forever.

How Do I pay?

Payment is accepted in bitcoin only. For more information, click “How to buy Bitcoin”. Please check the current price of bitcoin and buy some bitcoins. And send the correct amount to the address specified in the window. After your payment you need to write to us on mail. We will decrypt your files.

We strongly recommend you to not remove this software, and disable your anti-virus for a while, until! you pay and the payment gets processed, if your anti-virus gets updated and removes this software automatically, it will not be able to recover your files even if you pay!

Amount 0.05 [ Copy ]
Bitcoin address DzNaZiWzBwUr8ymWHcSzbYGidutRNDuEs [Copy]
EMAIL supportjron @gmail .com [Copy]
[HOW TO BUY BITCOIN]

Tron ransomware virus demands its victims to pay a 0.05 BTC (approximately 400 USD) within ten days. The victim is asked to write an email to supportjron@gmail.com and indicate a personal ID number.

However, we would not recommend communicating with hackers or even more paying the ransom. There's no guarantee that they will provide you with a working Tron decryptor. It might be that they do not store one at all.

In case of attack, we would strongly recommend you to download Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes or another professional anti-virus program, and run a full system scan with it. Beware that outdated anti-virus might lack for definitions and fail to remove Tron ransomware. Therefore, we would strongly recommend you to initiate the removal with an updated security tool only.

Suspicious emails contain high-risk attachments with malware scripts

Hackers know many strategies to disseminate cyber infections on a massive scale. They exploit multiple social engineering techniques,[4] including but not limited to malspam, fake software updates, phishing sites, and so on.

Nevertheless, malicious spam email attachments are the primary method used to spread ransomware for more than a decade. Crooks impersonate authorities or well-known companies and address relevant topics, such as lawns, payments, taxes, and so on. Spam emails can contain either an infected link or an attachment.

Apart from spam emails, be extremely careful with rogue software updates and other questionable offers that show up on suspicious websites in the form of a pop-up. Clicking on misleading ads and other content can trick you into downloading the potentially unwanted program (PUP) if not ransomware.

Remove Tron ransomware using reputable anti-malware tools

Tron ransomware removal is the main thing that should concern you in case most of your files exhibit .tron file extension. Do not fall for converting your money to Bitcoin and sending them to crooks. That may appear to be a total waste of both money and time because criminals may not respond you at all.

To prevent this from happening, we would recommend you to remove Tron ransomware from the system using Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes or another professional malware removal tool and then try to retrieve your data using alternative methods.

If you have backups, you don't have to worry. Get rid of Tron and then recover data using backups. If you don't have backups, try to exploit Volume Shadow Copies, Previous Windows versions or use Data Recover Pro. Follow methods below the article.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Tron virus, follow these steps:

Remove Tron using Safe Mode with Networking

It's a common practice when ransomware infection blocks anti-virus programs. In case this is happening to you, boot the system into Safe Mode with Networking and try to relaunch it.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Tron

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Tron removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Tron using System Restore

Employ System Restore feature and remove Tron ransomware by restoring the system to previous version:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Tron. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Tron removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Tron from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Tron, you can use several methods to restore them:

Data Recovery Pro can retrieve most of the files

Although originally designed not for decrypting files corrupted by ransomware, it's a powerful tool that can retrieve most of the data encrypted by Tron ransomware. 

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Tron ransomware;
  • Restore them.

Exploit previous Windows versions

Even if you do not create System Restore Points regularly, Windows OS does that for you unless you had disabled System Restore function a long time ago. If the function is available on your PC, follow these steps to enable a Restore Point (make sure to select the one that has been created before ransomware attack):

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

ShadowExplorer is a third-party tool capable of exporting Volume Shadow Copies. Although ransomware tends to remove these copies, you can find out that by following these instructions:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No decryptor available.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Tron and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References