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WannaLocker ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
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WannaLocker – a mobile ransomware that pretends to be a new version of WannaCry

WannaLocker is an imposter of the WannaCry ransomware. Currently, it targets Android users in China. However, malware might expand its target field and aim at computer users all over the world. The virus spreads as a plugin for the popular Chinese game in gaming forums. On the affected device, ransomware replaces the wallpaper to the anime image. Then it encrypts targeted files with AES encryption and appends a unique file extension which is the string of random symbols. Once all files are encrypted, the malware runs a ransom-demanding window that looks similar to WannaCry’s. It provides information about encrypted data and possibilities to recover them in the Chinese language. WannaLocker ransomware asks to pay 40 Chinese Renminbi and contact them as soon as the transaction is made. They will provide necessary decryption key and sets corrupted files free. Meanwhile, two timers in the ransom note show how much time has left until the size of the ransom doubles and when users lose their records entirely. However, instead of following these instructions and rushing to make the payment, victims should focus on WannaLocker removal. It’s crucial to delete malware from the smartphone or tablet in order to use it normally again. To complete this task, we recommend installing a mobile version of Reimage and running a full system scan.

The image of WannaLocker ransomware virus

WannaLocker is designed to encrypt files on the external storage of the affected device. This unique technique has been used by another mobile ransomware – SimpLocker.[1] What is more, malware is designed to encrypt only those files that do not start with a “.” Meanwhile, files that are located in DCMI, download, miad, android and com. direcotories are not in the target field of the ransomware as well. It also does not encrypt files that are bigger than 10 KB. Currently, there’s no decryption software that could restore files encrypted by WannaLocker ransomware. However, if you backup your files, you can recover your files from them. But before that, you need to remove WannaLocker from the device. Plugging in your smartphone to the computer or accessing Cloud storage might lead to encrypted files in these locations.

It seems that developers of WannaLocker are amateurs or want to be found and arrested for cyber crimes. Cyber criminals do not ask to transfer the ransom in Bitcoins. Using alternative currency is popular among hackers because in this way the money flow cannot be tracked and criminals cannot be found. But this time crooks asks to transfer the money using QQ, Alipay, and WeChat that are popular payment methods in China. Besides, it’s quite easy to track money flow and find people standing behind this cyber threat. In order to make the payment simpler, cyber criminals also provided two QR codes. All these conveniences and small ransom (around 5-6 USD) should not motivate you to follow hackers’ rules. They may not have a decryption software or ask for more money. Even a small amount of money is a motivation for cyber criminals to develop new or improve current cyber threats. Thus, do not sponsor them and just remove WannaLocker from the device.

Malware spreads as a plugin for King of Glory game

This mobile ransomware has been spotted spreading in Chinese game forums. It is presented as a plugin for the King of Glory (王者荣耀) – a very popular game in China. The malicious file is named as “com.android.tencent.zdevs.bah.” Then users are misled and download this file, WannaLocker enters the device and starts its hazardous task. However, cyber criminals might be using (or at least planning to use) other ransomware distribution channels. Thus, you should be aware that malware might be distributed using malicious spam emails, malvertising, exploit kits, fake updates, bogus software downloads, etc. These are the most popular methods used by cyber criminals. Thus, you should take all precautions[2] and backup files stored on the mobile phone and computer.

Removal of the WannaLocker ransomware virus

The only safe way to remove WannaLocker from the Android phone or tablet is to install a mobile-friendly antivirus program and scan the system with the help of it. We recommend using Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus. However, if you cannot install security tools, you have to follow these steps carefully and delete all malware-related entries manually:

Start your device in Safe Mode:

1. Press Power button for the several settings until the menu appears. Tap Power off option.

2. In the appeared dialogue window, choose the option that suggests to reboot the device to Safe Mode and tap OK.

However, if this method hasn't helped, turn off and turn on Android device. Then press and hold Menu, Volume Down, Volume Up or both these buttons together until you see Safe Mode option.

Uninstall suspicious applications from the device:

1 While your device is rebooted to Safe Mode, go to Settings and click on Apps (or Application Manager – the name may differ depending on the Android device).

2. In the appeared list look up for malicious apps and uninstall them.

If malware managed to affect your computer and you have problems with WannaLocker removal, please check our prepared instructions below. Ransomware removal from the computer is more complicated. Thus, you have to employ professional security program.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall WannaLocker ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual WannaLocker virus Removal Guide:

Remove WannaLocker using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If your computer has been infected with a variant of WannaLocker, you have to reboot the computer to the Safe Mode with Networking. Then, you will have to install malware removal program and run a full system scan.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove WannaLocker

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete WannaLocker removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove WannaLocker using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If the previous method did not work, try System Restore option. Bear in mind that ransomware removal is performed using professional malware removal program.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of WannaLocker. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that WannaLocker removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove WannaLocker from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

At the moment of writing, the only safe way to recover files encrypted by WannaLocker ransomware virus is to use data backups. If you do not have them, try alternative recovery solutions presented below.

If your files are encrypted by WannaLocker, you can use several methods to restore them:

Try Data Recovery Pro to restore encrypted files

Data Recovery Pro is a professional tool that has been created for recovering corrupted or deleted files. However, it was updated and now can help victims of the ransomware to restore your files.

Take advantage of Windows Previous Versions feature

If you have encountered the version of WannaLocker ransomware that aims at Windows computers, you can travel back in computer's time and copy previously saved versions of the encrypted files. However, in order to use this method, you have to make sure that System Restore method has been enabled before ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Restore files using ShadowExplorer

This data recovery method might be helpful if you encountered the version of ransomware that aims at computers and does not delete Shadow Volume Copies of the targeted files. In order to use ShadowExplorer, follow these steps:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

WannaLocker Decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from WannaLocker and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

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