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Remove tech support scam virus (Tech Support Scam) - Simple Removal Guide

removal by Olivia Morelli - - | Type: Malware scam provides misleading information about affected computer is one of many tech support scam websites that try to convince people that their computer might be infected with a virus. Scammers created numerous sites that claim about WannaCry infection.[1] The ransomware has caused problems to hundreds of thousands users in the world. Thus, there’s no surprise that crooks use its name in order to scare computer users. tech support scam virus delivers a pop-up notification that claims to be a security warning from Google. The content of the message tells that people need to call tech support immediately in order to protect personal information from cyber criminals. Crooks try to convince people that particular virus might steal identity, credit card information and other credentials. At first look, this alert might look like legitimate one. However, the main sign that it’s a scam is a phone number. Bear in mind that reliable companies, such as Google or Microsoft, do not provide help via phone. They provide necessary information via email. Thus, you should not get tricked and remove tech support scam virus from the device with the help of Reimage Reimage Cleaner Intego or other professional malware removal program.

The screenshot of tech support scam virus

Usually, redirects to are initiated by an adware program that might reside on the system. This potentially unwanted program (PUP)[2] may have sneaked into device bundled with freeware or shareware. On the affected machine, it might make modifications on the browser that allow redirecting users to various scam sites. The main purpose of tech support scam is to convince people to call the provided number. One of the numbers used by cyber criminals is 1-844-760-5091. Thus, you should dial it! This call may be charged a lot, and you might receive an enormous phone bill next month. However, it’s a minor problem compared to crooks’ attempts to get your personal information or get a remote control to your computer. Scammers are great in human psychology and might trick you to give the information they are looking for. Even if you are curious to hear what these people have to say, you should not let your curiosity to cause you problems. Start tech support scam removal as soon as you receive a first misleading pop-up.

The image of tech support scam virus scam virus wants users to call to fake tech support line.

Redirects to scam websites are triggered by an adware program

The adware that is responsible for tech support malware usually spreads bundled with freeware or shareware. This software distribution technique is known as “bundling.” This tricky strategy allows adding the program as an optional component. If users agree to install freeware under “Quick” or “Standard” settings, they give indirect permission to install all additional programs that were included in the software package. Bear in mind that this setup does not openly disclose about optional software and installs all entries by default. For this reason, it’s important to opt for “Advanced” or “Custom” settings and monitor each of the steps carefully. You may encounter the checkbox with pre-selected programs. Your task is to untick them all. Nevertheless, they may seem useful; the majority of them are just potentially unwanted programs that might cause computer-related problems.

The best way to remove tech support scam virus

We highly recommend removal using a reputable anti-malware program. It helps to find and delete all virus-related entries quickly and simply. Once your chosen software completes system scan, you won’t be redirected to misleading sites anymore. Thus, you will be able to enjoy browsing the web again. However, if you prefer, you can remove scam manually. Below you will find instructions that will help to terminate adware together with its components.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove tech support scam virus, follow these steps:

Get rid of tech support scam from Windows systems

Follow the steps below to remove adware that is responsible for tech support scam virus.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall tech support scam and related programs
    Here, look for tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate tech support scam from Mac OS X system

If you suffer from redirects to and other tech support websites, follow the steps below to solve this problem.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase tech support scam from Internet Explorer (IE)

These guidelines will help you to fix Internet Explorer and stop unwanted activities on the browser.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete tech support scam virus from Microsoft Edge

Follow the steps below to remove tech support scam from the computer entirely.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, tech support scam should be removed from your Microsoft Edge browser.

Uninstall tech support scam from Mozilla Firefox (FF)

From the list of extensions remove suspicious entries and reset Mozilla Firefox as shown below.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete tech support scam removal. Click on 'Reset Firefox' button for a couple of times

Remove tech support scam from Google Chrome

In order to get rid of scam virus, you have to uninstall suspicious browser extensions and reset Google Chrome.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete tech support scam removal. Click on 'Reset' button to complete your removal

Get rid of tech support scam from Safari

By following these steps you will be able to get rid of this cyber infection entirely.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete tech support scam removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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