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“We couldn’t undo the changes” virus. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Malware

“We couldn’t undo the changes” virus. What actually happened to your PC?

Is your PC displaying a suspicious screen asking you to contact support 1-800-418-4202? If so, it is evident that your computer has been compromised by “We couldn’t undo the changes” virus. This malicious computer infection is meant to deliver deceitful messages for the victim – one the victim reboots the computer, this malware launches a lock screen that looks like a Windows Update screen, asking to “keep your PC on until this is done. Installing Update 5 of 7…” Later on, the virus changes the message into “We couldn’t complete the updates. Undoing changes.” Finally, it showcases such words:

Don’t turn off your computer
We couldn’t undo the changes
Contact Support 1-800-418-4202

Do not call the number provided, because you will be greeted by scammers who will try to deceive you by saying that your Windows license key is invalid and that you need a new one. Do not believe them – contrary to their statements, these scammers do not work for Microsoft – they are only shamming. They will try to sell you nothing for 99.99 USD stating that this is how much the new license key costs. Please do not believe what such Tech Support scammers say and if you have already called them and provided your credit card details to them, contact your back ASAP. Protect your bank account if you do not want to part with your money, and remove “We couldn’t undo the changes” virus from the computer then. Although this is not a ransomware, methods to remove such viruses are similar, so please look at “We couldn’t undo the changes” removal instructions that we have prepared for you – you will have to start your PC in Safe Mode with Networking to fix the issue. We strongly recommend using a trustworthy anti-malware software for this, and if you do not have one, we suggest using Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirusWe couldn’t undo the changes virus blocks access to the computer by displaying these lock screens

When did the virus enter your PC system?

It is enough to be a little careless when installing new programs to plant “We couldn’t undo the changes” malware on the system. Such parasite is distributed with the help of other suspicious programs that can be downloaded from file sharing networks. Be aware that such sites frequently do not filter software that user uploads, therefore, you can install a software package that contains several malicious programs without even realizing it. To protect your PC from malware attacks, choose only trustworthy download sources and rely on Advanced or Custom installation settings. These settings allow to drop off unwanted bundled components, while Default and Standard installation settings hide them. You can also install this malicious application after installing a fake software update from a third-party site. Remember that aggressive pop-ups urging you to update software or install a new one in order to access certain content are commonly filled with additional components that can pose a threat to your computer system.

“We couldn’t undo the changes” virus removal guide

It is highly recommended to use a reliable anti-malware software for “We couldn’t undo the changes” removal. However, as long as the lock screen is active, you will not be able to take any actions to remove “We couldn’t undo the changes” malware. Therefore, restart your PC into a Safe Mode with Networking and then delete the malware from the system. Detailed removal instructions are given below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “We couldn’t undo the changes” virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual “We couldn’t undo the changes” virus Removal Guide:

Remove “We couldn’t undo the changes” using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “We couldn’t undo the changes”

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “We couldn’t undo the changes” removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove “We couldn’t undo the changes” using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of “We couldn’t undo the changes”. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that “We couldn’t undo the changes” removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “We couldn’t undo the changes” and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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