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Remove WhiteRose ransomware (Virus Removal Instructions) - May 2018 update

removal by Julie Splinters - - | Type: Ransomware

WhiteRose ransomware is a dangerous program using AES cryptography to encrypt target files

WhiteRose ransomware virus delivers a ransom note

Questions about WhiteRose ransomware

WhiteRose ransomware is a crypto-virus that uses AES encryption algorithm[1] to lock target files and make them inaccessible. To mark these files, it appends [random text]_ENCRYPTED_BY.WHITEROSE file extension and drops a ransom note named HOW-the TO-the RECOVERY-files.txt. This txt document includes the picture of rose and data recovery instructions claiming that the victim has to pay a ransom to recover his/hers locked files. Ransomware is very similar and is believed to belong to the same group of hackers as Zenis ransomware and BlackRuby, so there is no legitimate decrypter for WhiteRose ransomware.

Name WhiteRose
Type Ransomware
Danger level High. Makes system changes and encrypts files
Encryption method AES
Appended file extension [random text]_ENCRYPTED_BY.WHITEROSE
The name of ransom note HOW-the TO-the RECOVERY-files.txt
Official decryptor No. However, some security experts offer file decryption (paid and free)
To get rid of ransomware, install Reimage Reimage Cleaner Intego and run a full system scan

WhiteRose virus typically infiltrates users machines in deceptive ways – via phishing emails or malicious websites. As soon as ransomware's code is executed, it scans the machine and looks for files to encrypt. It will lock up a variety of different files, including .7zip, .dat, .mp3, .doc, .xml, .txt, .pdf and many others. However, the malware will skip files in the following locations: Windows, Program Files, Microsoft and Recycle Bin.

Soon after the encryption is complete, the virus will modify names of infected files. For example, the file, which before infection used to be called picture.jpg will be turned into r4lK6pWmzqYe_ENCRYPTED_BY.WHITEROSE. Once the targeted files are locked, the ransom note is dropped into every encrypted data folder. 

We must admit that the ransom note of WhiteRose ransomware stands out among thousands of other messages provided by cybercriminals. The hacker wrote a whole story of himself, expressed his passion for writing and willingness to plant a garden of white roses and give gifts to people all over the world. Indeed, this gift is a ransomware virus.

I think of days and write at night : the story, poem, code, exploit or the accumulation of the number of white roses sold and I say to myself that the wealth is having different friends of different races, languages, habits and religions, Not only being in a fairly stylish garden with full of original white roses.
Today, I think deeply about the decision that has involved my mind for several weeks. A decision to freedom and at the worth of unity, intimacy, joy and love and is the decision to release white roses and to give gifts to all peoples of the world.

Never mind the fact that hacker is poetic – victims of ransomware still are asked to pay a ransom in order to get back access to their files. A developer of WhiteRose virus informs that people have to send their unique ID number provided in the TXT file and one of the encrypted files via Tox.[2] However, if victims to do not receive an answer within 24 hours, they have to send the same content to the WhiteRose@Torbox3uiot6wchz.onion.

WhiteRose virus

Users are asked to provide personal ID and include two personal files. According to cybercrooks, this action is required to prove victims that decryption is possible.Then, cybercriminals should respond and inform the user about the size of the payment. As soon as the ransom is paid, victims should receive a WhiteRose Decryptor and a private decryption key. 

Finally, the virus will delete shadow volume copies (an automated backup system in Windows), disable Startup Repair function and erase event logs.[3] Soon after that, WhiteRose finishes its malicious process by deleting itself from the system entirely.

Ransomware viruses are used for illegal money-making activities. Therefore, as soon as criminals receive the money, they might disappear and leave you with a bigger money loss. Hence, it’s recommended to remove WhiteRose ransomware from the computer and look up for alternative recovery solutions.

WhiteRose ransomware removal has to be performed with reputable anti-malware software. This malicious program can install countless malicious files and affect critical system files. Hence, manual termination might be dangerous for the computer. You might accidentally delete or corrupt important files.

The virus might also modify Windows registry or create new entries in order to boot with system startup and perform malicious activities. Hence, it’s important to fix all these changes to make the system safe and properly working.

For this reason, we recommend using Reimage Reimage Cleaner Intego for cleaning malware and fixing its damage because this program has a double functionality. As soon as it deleted the virus, it restores and repairs registry entries and other system-related problems.

Security specialists from[4] remind that WhiteRose virus removal does not bring back encrypted files. You will need to use backups for full recovery. Alternatively, you can contact security expert Michael Gillespie[5] for free file decryption. Also, you can also try asking Dr.Web for help; however, the service is paid.

If none of the mentioned file decryption methods suit you, you can try alternative third-party software. You will find all descriptions and download links below this post.

WhiteRose ransomware attackWhiteRose is a ransomware-type cyber threat that encrypts files and demands to pay the ransom.

Dissemination methods of the file-encrypting malware

It’s unknown how this specific ransomware is spread and installed on Windows computers. However, specialists note that these type of cyber threats spread using similar methods, such as:

  • malicious spam email attachments;[6]
  • fake software updates;
  • bogus security software or illegal programs;
  • exploit kits;
  • malvertising;
  • drive-by downloads;
  • insecure RDP services.

Thus, it is not enough to install anti-virus program to avoid ransomware attacks. Of course, it’s an important security measure, but you have to remember that any program can protect you 100%. You have to follow general security tips: avoid downloading questionable software, clicking suspicious ads and keeping software updated.

Remove White Rose ransomware virus

WhiteRose removal can only be performed by using professional security software (we suggest using robust tools like Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes. Ransomware viruses are complicated and cannot be exterminated manually, unless you are an IT professional. Thus, don't even try it, or you might damage system files and damage the machine further.

WhiteRose ransomawre

However, if you experienced some problems and cannot remove WhiteRose because malware blocks security programs, follow the steps below. Our specialists are willing to help you to disable the virus and run automatic elimination.

As soon as you get rid of WhiteRose virus, you can start data recovery procedure. If you attempt to reclaim your files before virus elimination, all the data will be encrypted once again.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove WhiteRose virus, follow these steps:

Remove WhiteRose using Safe Mode with Networking

To disable the virus and run automatic removal, follow this guide:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove WhiteRose

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete WhiteRose removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove WhiteRose using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of WhiteRose. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that WhiteRose removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove WhiteRose from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by WhiteRose, you can use several methods to restore them:

Try Data Recovery Pro to restore .WHITEROSE files

This tool might help to recover corrupted files. However, we cannot promise full recovery; it's not an official decryptor.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by WhiteRose ransomware;
  • Restore them.

Try Windows Previous Versions feature

If System Restore was enabled before ransomware attack and you need to get back only a few files, follow these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

If malware did not delete ShadowVolume copies, this tool might help you with data recovery:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

WhiteRose decryption

The official decryptor for this crypto-virus is not available yet. However, you can contact Michael Gillespie or Dr.Web for help, as these security experts are capable of decrypting files affected by WhiteRose.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from WhiteRose and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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