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Remove virus (Removal Guide) - Aug 2016 update

removal by Olivia Morelli - -   Also known as Wize Search | Type: Browser hijacker

Why should I remove from my computer? (or Wize Search) is a browser hijacker which has been accused for various computer-related problems. No matter how convincing it looks, it can’t show you “wize” search results because its aim is to reroute users to specific websites and help them increase their visitors’ traffic. In exchange for this activity, the developers of this browser hijacker collect the money. This legitimate-looking and very aesthetic search engine works through several domains. You can reach it thru or, though, when trying to access the latter domain, you will be immediately redirected to A collaboration between Wize Search and Snapdo is rather concerning because no self-respecting site would want to be associated It is a infamous browser hijacker which affiliates with numerous companies and imitates a search engine to generate ads on the infected browsers. This collaboration only raises more questions about the Wize Search itself. When this domain fails to send you to Snapdo, it immediately opens a custom Yahoo search when you hit the search button. This is not a good sign either because the custom search allows various modifications in your search results and may bring up, for example, sponsored links. Unfortunately it was found that this is exactly what Wizesearch does once it enters the computer. By clicking such sponsored search results, you may find yourself on suspicious websites that may be filled with other PUPs or even malware. If you expect your search engine to provide you with relevant information, you can remove Wizesearch and move to the next search engine because this site does not provide any of it. For a system cleanup we recommend using Reimage Reimage Cleaner Intego.

A screenshot of the browser hijacker virus

Questions about virus

Frankly speaking, can be surely put into the category of browser hijackers, because it most of the characteristics it possesses are typical to these infections. First of all, it’s hijack is stealthy. Often, it does not require a straightforward permission from the user to install on the system or the permission is received by deception. Secondly, the engine is ad-based. There are many problems that arise from extensive advertising, such as redirect problems and malware infection, which users often address when evaluating Wizesearch. Finally, the privacy policy of this site is very obscure. The engine does not collect sensitive information but the non-personal data it gathers is enough to generate targeted ads or use for some other online marketing purposes. Be careful, do not use this search engine for your Internet search and hurry with the removal if you wish to browse online safely again.

How does this malware hijack your PC?

This browser hijacker used the chance to sneak into your computer when you least expected it: during the installation of a completely legitimate freeware or shareware application or a supposed Adobe Flash update. Users often forget or are completely unaware of the fact that even the legitimate and trustworthy programs bring some hidden components along and may cause hijack of each of their web browsers. Scammers are well aware of this knowledge gap and use it to attach a potentially unwanted program to any of the popular programs. This is exactly how this PUP usually settles on computers. Luckily, you can prevent Wizesearch hijack by simply sparing extra few minutes of your time to install downloaded software using “Advanced” options. This action alone will not stop the potentially unwanted programs from installing. You must manually go through the following installation stages, indicate suspicious attachments and cancel their installation.

Everything you need to know about the removal:

Do not let this suspicious ruin your browsing experience, switch to a more reliable search service provider instead and remove from your computer immediately. This virus is not difficult to get rid of you can do it both, manually and automatically. If you do not wish to be bothered with a lengthy process of manual virus removal, cut to the chase and use automatic antivirus utility to scan your computer and delete the virus. For more advanced users, we also offer manual removal option. There is a detailed guide provided just below this article for you to follow.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

To uninstall this hijacker manually, you need to get rid of every component related to it. You need to find Wizesearch.comWizesearch, Wize Search, and similar components that you don’t recognize in your Task Manager. Besides, remove hxxp:// from Windows Shortcuts.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

To remove this browser hijacker completely, make sure you uninstall Wizesearch.comWizesearch, Wize Search, and similar components that could be related to the same developer. 

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Grenalda says:
    July 28th, 2016 at 8:58 am

    Ahaha, cute owls. But not that cute virus…

  2. Eric says:
    July 28th, 2016 at 8:59 am

    Useful removal instructions! Will come back again! thanks

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