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Remove virus (Removal Guide) - Aug 2016 update

removal by Olivia Morelli - -   Also known as Wize Search | Type: Browser hijacker

Why should I remove from my computer? (or Wize Search) is a browser hijacker which has been accused for various computer-related problems. No matter how convincing it looks, it can’t show you “wize” search results because its aim is to reroute users to specific websites and help them increase their visitors’ traffic. In exchange for this activity, the developers of this browser hijacker collect the money. This legitimate-looking and very aesthetic search engine works through several domains. You can reach it thru or, though, when trying to access the latter domain, you will be immediately redirected to A collaboration between Wize Search and Snapdo is rather concerning because no self-respecting site would want to be associated It is a infamous browser hijacker which affiliates with numerous companies and imitates a search engine to generate ads on the infected browsers. This collaboration only raises more questions about the Wize Search itself. When this domain fails to send you to Snapdo, it immediately opens a custom Yahoo search when you hit the search button. This is not a good sign either because the custom search allows various modifications in your search results and may bring up, for example, sponsored links. Unfortunately it was found that this is exactly what Wizesearch does once it enters the computer. By clicking such sponsored search results, you may find yourself on suspicious websites that may be filled with other PUPs or even malware. If you expect your search engine to provide you with relevant information, you can remove Wizesearch and move to the next search engine because this site does not provide any of it. For a system cleanup we recommend using ReimageIntego.

A screenshot of the browser hijacker virus

Questions about virus

Frankly speaking, can be surely put into the category of browser hijackers, because it most of the characteristics it possesses are typical to these infections. First of all, it’s hijack is stealthy. Often, it does not require a straightforward permission from the user to install on the system or the permission is received by deception. Secondly, the engine is ad-based. There are many problems that arise from extensive advertising, such as redirect problems and malware infection, which users often address when evaluating Wizesearch. Finally, the privacy policy of this site is very obscure. The engine does not collect sensitive information but the non-personal data it gathers is enough to generate targeted ads or use for some other online marketing purposes. Be careful, do not use this search engine for your Internet search and hurry with the removal if you wish to browse online safely again.

How does this malware hijack your PC?

This browser hijacker used the chance to sneak into your computer when you least expected it: during the installation of a completely legitimate freeware or shareware application or a supposed Adobe Flash update. Users often forget or are completely unaware of the fact that even the legitimate and trustworthy programs bring some hidden components along and may cause hijack of each of their web browsers. Scammers are well aware of this knowledge gap and use it to attach a potentially unwanted program to any of the popular programs. This is exactly how this PUP usually settles on computers. Luckily, you can prevent Wizesearch hijack by simply sparing extra few minutes of your time to install downloaded software using “Advanced” options. This action alone will not stop the potentially unwanted programs from installing. You must manually go through the following installation stages, indicate suspicious attachments and cancel their installation.

Everything you need to know about the removal:

Do not let this suspicious ruin your browsing experience, switch to a more reliable search service provider instead and remove from your computer immediately. This virus is not difficult to get rid of you can do it both, manually and automatically. If you do not wish to be bothered with a lengthy process of manual virus removal, cut to the chase and use automatic antivirus utility to scan your computer and delete the virus. For more advanced users, we also offer manual removal option. There is a detailed guide provided just below this article for you to follow.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

To uninstall this hijacker manually, you need to get rid of every component related to it. You need to find Wizesearch.comWizesearch, Wize Search, and similar components that you don’t recognize in your Task Manager. Besides, remove hxxp:// from Windows Shortcuts.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

To remove this browser hijacker completely, make sure you uninstall Wizesearch.comWizesearch, Wize Search, and similar components that could be related to the same developer. 

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Delete from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Grenalda says:
    July 28th, 2016 at 8:58 am

    Ahaha, cute owls. But not that cute virus…

  2. Eric says:
    July 28th, 2016 at 8:59 am

    Useful removal instructions! Will come back again! thanks

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