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Remove virus (Free Guide)

removal by Ugnius Kiguolis - - | Type: Browser hijacker

The suspicious and its connection to the network of browser hijackers:

Questions about virus

If you have just noticed that your homepage suddenly changed to UPortal, you might be infected with the virus. According to the information, we managed to find out; it appears that this site has been developed by ESOffers Network Co., Limited., a company situated in Hong Kong. The origin of the program is evident in the site’s source code as well, in which some of the entries are written in Chinese. Apart from that, there are a lot of aspects about this program that leave us questioning. For instance, the License Agreement, and Privacy Policy do not even belong to this site and point to another UPortal’s website It is interesting that both of these sites look identical and feature a similar layout. It is also peculiar that another suspicious domain which we have already discussed in one of our previous articles now redirects to as well. All these shady relationships between different websites do not add trustworthiness to this site whatsoever. In fact, all of these domains have been deemed as ad-based browser hijackers which only suggests that Yeabests might belong to the same category of cyber infections too. It would not be smart to keep such a parasite on your computer for long. Thus, you should not hang around and remove from the system without delay. Reimage Reimage Cleaner is one of the professional antivirus software you can trust this task with.

Image of the browser hijacker virus

Talking about hijack itself, we should urge you not to ignore it. Of course, this site is designed to deceive users into thinking that they are subscribing to quite a useful tool, offering speed dial links to Facebook, Youtube, Yahoo, Google Maps, etc. These links may be functional; unfortunately, that’s about all you can expect from this site which is initially presented as a search engine. The actual search functionality is very poor and runs on Plus network search — yet another shady website you should normally keep away from. In this search engine, the regular results are changed with links leading to sponsored websites which do not necessarily promote the most reliable content. To put it simply, redirect virus is another malicious program that has been designed leaving users’ interests aside and focusing merely on generating advertising revenue. To make the process more effective and profitable, the site creators may disregard any means of decency and put links to malware-infested sites and other potentially dangerous content directly on your homepage or embed them into your search results. So, if you hesitate with the removal, some more unpleasant issues may follow.

How do you recognize and avoid downloading this virus on your computer?

If you haven’t set as your homepage or default search engine yourself, then this malware has probably infiltrated your computer via “bundling.” It means that the hijacker may have been attached to the software package along with a new video player, picture editing software, Flash Player or Java update and you unknowingly allowed it to install on your PC thinking that you are obtaining a single legitimate application. It is a common mistake that most computer users tend to make. They skip the EULA and Terms of Agreement sections and rush through the installation mindlessly clicking the “Next” button. In reality, to have more control over what you are allowing on your PC, it is absolutely necessary to choose “Custom” and “Advanced” installation settings. In these settings, you should look for undesirable components or pre-marked options such as “Make my homepage” and cancel them all.

What is the most effective way to remove virus?

If you are already on this part of the article, you are probably interested in removal options. In such a case, we have a few options for you. Depending on whether you want a quick virus removal or feel prepared for a lengthier procedure, you can choose between automatic and manual virus elimination. The most accessible option is, without a doubt, the manual one. If you are attentive enough and can follow instructions carefully, do not hesitate giving it a try. The detailed removal steps are listed down below. If your attempts to remove manually were unsuccessful and this clingy virus keeps bouncing back to your browser, you should run a scan of your system with an automatic anti-malware suite. It might be that there are some virus components that you are missing and which antivirus software can help you find and delete.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

In order to remove virus from your Windows OS, remove programs that might be related to this browser hijacker. Specifically, look for programs like UPCleaner, Flix123 and other suspicious applications.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Remove all extensions and other browser add-ons that might be related with this malware. Pay specific attention to those components which you do not remember downloading on your computer yourself.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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