virus (Free Instructions) - Chrome, Firefox, IE, Edge virus Removal Guide

What is virus? is a browser hijacker that changes your browser settings without permission

Image of the browser hijacker virus

If you have just noticed that your homepage suddenly changed to UPortal, you might be infected with the virus. Developed by ESOffers Network Co., Limited, the app is designed to change the homepage, new tab, and the search engine of your browser, regardless if you use Google Chrome, Mozilla Firefox, or MS Edge.

These changes are implemented in order to alter the websites users visit and show them sponsored content when possible. Besides, data tracking can also occur – the developers of the app track users to profit from targeted advertising even more. If you want to get rid of these changes and information gathering, you need to find and uninstall the potentially unwanted program from your computer.

Type Browser hijacker
Distribution Third-party websites, ads, software bundles
Symptoms Sponsored content present at the top of search results; homepage and new tab address altered to UPortal
Removal Follow the instructions below to eliminate the PUP manually and then scan your PC with security software
Browser fix In some cases, the hijack will not go away until you get rid of unwanted extensions from your web browsers and delete web data

According to research, it appears that this site has been developed by a company situated in Hong Kong. The origin of the program is evident in the site’s source code as well, in which some of the entries are written in Chinese. Apart from that, there are a lot of aspects about this program that leaves us questioning.

For instance, the License Agreement, and Privacy Policy do not even belong to this site and point to another UPortal’s website It is interesting that both of these sites look identical and feature a similar layout. It is also peculiar that another suspicious domain which we have already discussed in one of our previous articles now redirects to as well.

All these shady relationships between different websites do not add trustworthiness to this site whatsoever. In fact, all of these domains have been deemed as ad-based browser hijackers, which only suggests that this app might belong to the same category of cyber infections too.

It would not be smart to keep this app installed on your computer for long. Thus, you should not hang around and remove the unwanted ads and browser changes from the system without delay. SpyHunter 5Combo Cleaner is one of the professional antivirus software you can trust this task with. Also, use FortectIntego to quickly remediate all your browsers.

Talking about the hijack itself, we should urge you not to ignore it. Of course, this site is designed to deceive users into thinking that they are subscribing to quite a useful tool, offering speed dial links to:

  • Facebook
  • YouTube
  • Yahoo
  • Google Maps, etc.

These links may be functional; unfortunately, that’s about all you can expect from this site initially presented as a search engine. The actual search functionality is very poor and runs on Plus network search — yet another shady website you should normally keep away from.

In this search engine, the regular results are changed with links leading to sponsored websites that do not necessarily promote the most reliable content. To put it simply, the redirect virus is another malicious program that has been designed to leave users’ interests aside and to focus merely on generating advertising revenue.

To make the process more effective and profitable, the site creators may disregard any means of decency and put links to malware-infested sites and other potentially dangerous content directly on your homepage or embed them into your search results. So, if you do not uninstall the app soon, some more unpleasant issues may follow.

Ways to avoid browser hijackers

If you haven’t set a different URL as your homepage or default search engine yourself, then this malware has probably infiltrated your computer via “bundling.” It means that the hijacker may have been attached to the software package along with a new video player, picture editing software, Flash Player or Java update and you unknowingly allowed it to install on your PC thinking that you are obtaining a single legitimate application. It is a common mistake that most computer users tend to make.

They skip the EULA and Terms of Agreement sections and rush through the installation mindlessly clicking the “Next” button. In reality, to have more control over what you are allowing on your PC, it is absolutely necessary to choose “Custom” and “Advanced” installation settings. In these settings, you should look for undesirable components or pre-marked options and cancel them all.

The most effective way to remove PUPs

If you are already on this part of the article, you are probably interested in browser hijacker removal options. In such a case, we have a few options for you. Depending on whether you want a quick virus removal or feel prepared for a lengthier procedure, you can choose between automatic and manual virus elimination. The most accessible option is, without a doubt, the manual one.

If you are attentive enough and can follow instructions carefully, do not hesitate to give it a try. The detailed removal steps are listed down below. If your attempts to remove manually were unsuccessful and this clingy virus keeps bouncing back to your browser, you should run a scan of your system with an automatic anti-malware suite. It might be that there are some virus components that you are missing and which antivirus software can help you find and delete.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Uninstall from Windows

If present, you should uninstall programs like UPCleaner, Flix123 , and other suspicious applications.

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Remove all suspicious extensions and other browser add-ons that might be related to this malware. Pay specific attention to those components which you do not remember downloading on your computer yourself.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting browser hijacker

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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