“Your Chrome is severely damaged by 13 Malware!” scam (fake) - Free Guide

“Your Chrome is severely damaged by 13 Malware!” scam Removal Guide

What is “Your Chrome is severely damaged by 13 Malware!” scam?

“Your Chrome is severely damaged by 13 Malware!” is a scam page that uses Google's branding to appear legitimate

Your Chrome is severely damaged by 13 MalwareYour Chrome is severely damaged by 13 Malware

“Your Chrome is severely damaged by 13 Malware!” is a scam designed to look like a security alert from Google. In reality, Google has nothing to do with this fraudulent campaign. It is entirely created by crooks to take advantage of less IT-savvy users. The page displays a fake message trying to convince users that their machine is infected by multiple malicious programs.

The page uses scare tactics to get users to take immediate action without thinking twice. It also specifically targets Chrome users which can make the message look more believable. By interacting with the scam site, users can put their machines in actual danger.

The page can start spamming users with annoying pop-up ads that appear even when the browser is closed. It can also trick people into providing personal information, downloading PUPs (potentially unwanted programs),[1] and even malware. Crooks may infect people with adware, browser hijackers, etc.

NAME Your Chrome is severely damaged by 13 Malware!
TYPE Online scam; adware
SYMPTOMS A fake message appears asking users to subscribe to shady services and download bogus apps because their system is supposedly infected
DISTRIBUTION Shady websites, rogue advertising networks, freeware installations
DANGERS People can infect their machine with PUPs and be taken to dangerous pages
ELIMINATION Eliminate the plugin via browser settings; performing a scan with anti-malware tools is recommended
FURTHER STEPS Use a maintenance tool like ReimageIntego to fix any remaining damage and optimize the machine

Distribution methods

The Internet is full of scam pages just like “Your Chrome is severely damaged by 13 Malware!” We previously wrote about other scams such as “Windows Defender Security Center” and “You need to update your browser to view the content.” They are rarely found through search results.

Most of the time, people stumble upon them while browsing through other shady websites. Pages that engage in illegal activities are unregulated so they are full of deceptive ads and sneaky redirects. Illegal streaming platforms,[2] torrent websites, and peer-to-peer file-sharing platforms display fake “Download” and “Play” buttons[3] that can redirect users to scam pages.

It is important to only visit pages that you know and trust. Never click “Allow” without fully understanding what permissions you are giving. There are also many legitimate streaming services to choose from, like Netflix or Hulu. They only require a small subscription fee and users can consume as much content as they want.

Another possibility is that the Chrome scam appeared without any user input. This can happen if your machine is infected by adware. It can cause an increased amount of commercial content, like pop-ups, banners, and redirects. Follow our removal guide below to get rid of any intruders.

Stop the intrusive pop-ups

Your Chrome is severely damaged by 13 Malware scamYour Chrome is severely damaged by 13 Malware

“Your Chrome is severely damaged by 13 Malware!” scam was reported to cause push notification spam. Crooks can use rogue advertising networks[4] that place ads leading to dangerous websites. We recommend disabling the pop-ups immediately. Do not interact with the ads and do not click on the embedded links. Because push notifications are subscription-based, you will have to disable them yourself:

Google Chrome (desktop):

  1. Open Google Chrome browser and go to Menu > Settings.
  2. Scroll down and click on Advanced.
  3. Locate the Privacy and security section and pick Site Settings > Notifications.Stop notifications on Chrome PC 1
  4. Look at the Allow section and look for a suspicious URL.
  5. Click the three vertical dots next to it and pick Block. This should remove unwanted notifications from Google Chrome.Stop notifications on Chrome PC 2

Google Chrome (Android):

  1. Open Google Chrome and tap on Settings (three vertical dots).
  2. Select Notifications.
  3. Scroll down to Sites section.
  4. Locate the unwanted URL and toggle the button to the left (Off setting).Stop notifications on Chrome Android

Check if your browser is hijacked

The scam site could have installed a bogus browser extension. You may experience symptoms, like changed browser settings including the homepage, new tab address, and search engine. You can remove browser add-ons by going to your settings. Find the list of extensions installed in your browser and remove them one by one to see if you notice any changes. We show how to do that in the guide below:

Google Chrome

  • Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  • In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cookies and cache

Websites and web-based applications can monitor users' activity and collect various data using cookies, like the IP address, geolocation, pages they visit, links they click on, and things they purchase online. Most sites use this information to personalize the user experience but it can also be used to make a profit.

That means your data can end up reaching advertising networks or other third parties. Security experts recommend clearing browsers regularly. You can use a maintenance tool like ReimageIntego that can get rid of cookies and cache automatically. This powerful software can also fix various system errors, corrupted files, and registry issues, which is especially helpful after a virus infection.

Eliminate potentially unwanted programs

If you completed all the previous steps but you still experience unwanted symptoms, there might be adware hiding in your machine. Usually, it sneaks into the system from freeware distribution platforms. They include additional programs in the installers without clearly disclosing it.

It is best to use official web stores and developer websites whenever you want to install new software. You should also always choose the “Custom” or “Advanced” installation methods, read the Privacy Policy and Terms of Use. The most important part is to check the file list and untick the boxes next to any unrelated applications.

The program that is causing the erratic behavior could have any name or icon because crooks often disguise them as “handy” tools. If you are not sure what to do and you do not want to risk deleting the wrong files, we suggest using SpyHunter 5Combo Cleaner or Malwarebytes anti-malware tools that will scan your machine, eliminate it, and prevent such infections in the future by giving you a warning before a PUP can make any changes.

If manual removal is what you still prefer, we have instructions for Windows and Mac machines:

Windows 10/8:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

Windows 7/XP:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Mac:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files.Uninstall from Mac 2
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What to do if failed?
If you failed to fix virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

How to prevent from getting adware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Lucia Danes
Lucia Danes - Virus researcher

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References
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