“Your Computer Has Been Infected With Virus” Tech support scam. How to remove? (Uninstall guide)
“Your Computer Has Been Infected With Virus” pop-ups are deceptive – do not call the provided number
“Your Computer Has Been Infected With Virus” are the first words that the users infected with this Tech Support malware see on their browsers. In the threatening pop-ups [1], the scammers pretend to be the representatives from Microsoft and urge the victim to call 08000868518 – a number of the remote technician who will supposedly help save the computer from a supposed Zeus virus attack.
Unfortunately, the virus is capable of much more than simply generating pop-up dialogs employing scare tactics [2] to talk the unsuspecting users into paying for the technical services. It might steal information, implement unauthorized changes on your computer, etc. We will discuss more of the malware functionalities later in the article. For those who are already infected, though, we can recommend to remove “Your Computer Has Been Infected With Virus” from your computer using Reimage or similar anti-malware utility.
As we have already mentioned, “Your Computer Has Been Infected With Virus” malware is not the typical potentially unwanted program. Unlike adware which generates pop-ups in order to generate advertising profit, Tech Support Scams [3] aim to produce deceptive content that would bring them direct profit. In particular, scammers create an application that would automatically redirect victims to infectious domains “equipped” with tons of fraudulent pop-ups. The worst part is that these malicious sites will block you from exiting them or create new pop-up windows whenever you try to close the initial ones.
Select 'Safe Mode with Networking'
Select 'Enable Safe Mode with Networking'
Select 'Safe Mode with Command Prompt'
Select 'Enable Safe Mode with Command Prompt'
Enter 'cd restore' without quotes and press 'Enter'
Enter 'rstrui.exe' without quotes and press 'Enter'
When 'System Restore' window shows up, select 'Next'
Select your restore point and click 'Next'
Click 'Yes' and start system restore
After a few unsuccessful attempts, your browser screen will be full of warnings about the supposedly infected system, messages accusing you of visiting illegal websites or asking you to provide certain login information. Typically, all this confusion can be stopped by simply terminating the browser applications. Keep in mind that the scammers may try trick you into believing that closing the browser or turning the computer off may result in the destruction of the personal data and irreversible damage to the system. Don’t worry, none of this will happen. It is merely another scare tactic that the scammers use to persuade victims into calling the provided phone number and emptying their wallets. Instead of doing that, you should start looking for “Your Computer Has Been Infected With Virus” removal solution. Luckily, our experts provide it just below the article. Do not hesitate to check it out!
Apart from the “Your Computer Has Been Infected With Virus” redirects and fraudulent pop-ups, this virus may also track users’ online activity, take real-time screenshots and this way, steal login credentials and other sensitive information. So, even if the scammers fail to swindle away money directly, they may try to break into bank accounts using the information they have managed to phish [4]. Do not wait with the virus elimination. Do it as soon as possible!
Distribution of fake tech support scareware
A potentially unwanted program that is responsible for generating “Your Computer Has Been Infected With Virus” pop-ups may have infected your computer as a result of careless software installation or even an accidental click in an infectious ad. Besides, such viruses are often disguised as some fake software updates, so you might also remember downloading, say, an Adobe Flash update before the redirects and warnings claiming that the computer has been infected started showing up. Tracking down such patterns may help you carry out the virus removal more efficiently.
Eliminate “Your Computer Has Been Infected With Virus” scam pop-ups
Despite its malicious characteristics, it should not be difficult to remove “Your Computer Has Been Infected With Virus” virus from the infected device. Nevertheless, we do not recommend doing that manually. It is much more efficient to employ specialized programs, anti-malware or antivirus for this purpose. The professional software will make sure “Your Computer Has Been Infected With Virus” removal is smooth, and these pop-ups don’t bother you again.
To remove “Your Computer Has Been Infected With Virus” Tech support scam, follow these steps:
Remove “Your Computer Has Been Infected With Virus” Tech support scam using Safe Mode with Networking
In case the PUP that has infected your computer blocks your antivirus from banishing it out of your computer, try out these decontamination steps.
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Step 1: Reboot your computer to Safe Mode with Networking
Windows 7 / Vista / XP- Click Start → Shutdown → Restart → OK.
- When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
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Select Safe Mode with Networking from the list
Windows 10 / Windows 8- Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
- Now select Troubleshoot → Advanced options → Startup Settings and finally press Restart.
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Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window.
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Step 2: Remove “Your Computer Has Been Infected With Virus” Tech support scam
Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “Your Computer Has Been Infected With Virus” Tech support scam removal.
If your ransomware is blocking Safe Mode with Networking, try further method.
Remove “Your Computer Has Been Infected With Virus” Tech support scam using System Restore
”Your Computer Has Been Infected With Virus” may fight its way out of your computer, thus you should be prepared to withstand the resistance. The steps below illustrate a way you can do it.
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Step 1: Reboot your computer to Safe Mode with Command Prompt
Windows 7 / Vista / XP- Click Start → Shutdown → Restart → OK.
- When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
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Select Command Prompt from the list
Windows 10 / Windows 8- Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
- Now select Troubleshoot → Advanced options → Startup Settings and finally press Restart.
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Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window.
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Step 2: Restore your system files and settings
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Once the Command Prompt window shows up, enter cd restore and click Enter.
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Now type rstrui.exe and press Enter again..
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When a new window shows up, click Next and select your restore point that is prior the infiltration of “Your Computer Has Been Infected With Virus” Tech support scam. After doing that, click Next.
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Now click Yes to start system restore.
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Once the Command Prompt window shows up, enter cd restore and click Enter.
Bonus: Recover your data
Guide which is presented above is supposed to help you remove “Your Computer Has Been Infected With Virus” Tech support scam from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.If your files are encrypted by “Your Computer Has Been Infected With Virus” Tech support scam, you can use several methods to restore them:
Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “Your Computer Has Been Infected With Virus” Tech support scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security
About the author
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References
- ^ Prevent malware pop-ups and spam. Webroot. Next-Gen Cybersecurity .
- ^ David Bisson. Scare tactics! Tech support scam claims your hard drive will be deleted. GrahamCluley. Latest computer security news, opinion and advice.
- ^ Technical support scams on the rise: don’t become prey for a fraudster!. VirusActivity. Latest malware news.
- ^ How to recognize phishing email messages, links, or phone calls. Microsoft. Safety .