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Remove Support Scam virus (Improved Instructions)

removal by Gabriel E. Hall - - | Type: Malware tech support scam: everything you need to know about it

You should be aware of virus, which is actively distributed online nowadays. This virus is meant to implement tech support scam because once installed on a computer, it starts opening site via web browsers, display pop-ups and audio alerts urging the victim to call tech support at +44-800-090-3843. The virus displays a message that says ** YOUR COMPUTER HAS BEEN BLOCKED ** and provides a made-up error code – #268D3. Several tech support scam viruses have been spotted using this error code already. The bogus message says that victim’s computer somehow has alerted “them” (scammers who pretend to be Microsoft technicians) that it has been infected with a virus and spyware. According to the message, private data such as email, Facebook logins or credit card details are being stolen. Scammers urge the victim to call the provided number within 5 minutes; otherwise, the computer gets disabled. It is a scam, and your computer most likely is going to continue running. Such scammy messages are delivered to you with the help of a malicious program that is designed to open the web browser and redirect you to repeatedly. To get rid of these fake alerts, you need to remove malware with anti-malware tools. A great tool for removal is ReimageIntego – we recommend using it. tech support scam

Questions about Support Scam virus

If you call scammers, they will start asking you questions about what happened to your PC. Then they will tell you to open Windows Registry, make some modifications, etc. In some cases, frauds ask to provide them with remote access to the computer. If you do it, they can infect your PC with malware like ransomware or Trojans. Don’t listen to these scammers, and if they offer you some software, don’t buy it. We know cases when victims paid over 100 euros for programs like Windows Defender or Adblocker. Don’t be scammed like that!

How did my computer get infected with tech support scam virus? hijack takes place when the victim fails to comply with safe web browsing rules. You can get this virus after installing a software package that contains some useful programs accompanied by a few malicious ones. You should be installing software using Custom or Advanced installation settings only. These settings allow you to reject all unwanted bundled third-party software and install only the right program. You will not be able to reject unwanted items if you choose Standard or Default installation option. What is more, you should not be opening suspicious email attachments or links that suspicious people send to you. Another way to install this malware is to try to obtain paid software for free. Please remember that cracks, keygens, and other illegal programs frequently carry malicious payloads.

Remove scam now

Although it is possible to remove virus manually, we highly recommend you to forget this idea and opt for automatic removal option instead. Malicious programs often add unwanted keys to Windows Registry, contaminate the computer with critical files and modify some important system settings, so it is vital to find all these alterations and eliminate them at once. Use a proper anti-malware software to fix your computer, but do not forget to reboot it in a Safe Mode with Networking first.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Support Scam virus, follow these steps:

Remove Support Scam using Safe Mode with Networking

Below you can find an informative guide on how to begin malware removal. In case you have any questions, contact our support team.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Support Scam

    Log in to your infected account and start the browser. Download ReimageIntego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Support Scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Support Scam and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. Helden says:
    November 28th, 2016 at 2:04 am

    This virus is nasty. Its so hard to close these pop-ups!

  2. Lora092 says:
    November 28th, 2016 at 2:05 am

    YOUR COMPUTER HAS BEEN BLOCKED totally scared me. I called the number. Once the scammers asked me for my credit card details, I realized whats going on…

  3. Renaul2 says:
    November 28th, 2016 at 2:06 am

    Im in the safe mode now but cant find virus

  4. naomie says:
    November 28th, 2016 at 2:07 am

    Support Scammers suck!!!!

  5. Lenart says:
    November 28th, 2016 at 2:07 am

    I cant stop this virus!!! Its sending me tons of pop-ups!!!

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