Severity scale:  
  (18/100)

Remove Apple.com-guard-device.live (Removal Instructions) - Chrome, Firefox, IE, Edge

removal by Lucia Danes - - | Type: Adware

Apple.com-guard-device.live is a fraudulent website which implies fake virus infections on macOS

Apple.com-guard-device.live

Apple.com-guard-device.live is a part of a social engineering[1] attack that usually starts with an adware infection. Adware, otherwise known as ad-supported software or a potentially unwanted program, usually gets installed along with freeware/shareware applications as an optional component. Unfortunately, software developers deliberately hide PUPs during the installation process, so users install them without noticing.

Once on the system, adware changes the web browser settings of Google Chrome, Internet Explorer, Mozilla Firefox, Safari, or another browser and starts redirecting users to suspicious sites, such as Apple.com-guard-device.live. The fake alert there claims that Mac users are infected with 3 viruses and that their personal information, such as banking details, is in danger of being stolen. To allegedly remedy the situation, users are prompted to download bogus software – usually scareware[2] apps like Advanced Mac Cleaner, Mac Tonic, Super Mac Cleaner, etc.

Remember, Apple.com-guard-device.live is a scam, so you should never download anything this website suggests. All the claims are fake, although you might have to locate and uninstall adware app that has been installed behind your back in order to remove Apple.com-guard-device.live pop-ups from your browsers once and for all.

Name Apple.com-guard-device.live
Type Fake alert, scam
Category Redirects to potentially dangerous sites and frequent ads during the operation of the browser indicates adware infection
Scam targets macOS/Mac OS X, iOS
Potential dangers Many users who believe that scam will be tricked into downloading potentially unwanted applications that will clutter the computer and persistently demand payment for the full license, consequently resulting in money loss; adware redirects may also lead to other dangerous sites, so malware infection is also a possibility; other scam sites may ask to provide personal information that can be later used for nefarious purposes
Symptoms  Adware typically initiates changes to the web browsers and starts displaying intrusive ads on all sites, redirects to unknown domains, etc; those who install scareware apps might also encounter persistent pop-ups asking to upgrade, etc. 
Termination  To stop scam pop-ups, users should check their devices for adware – use anti-malware like Reimage or check manual removal guide below

The fake alert from Apple.com-guard-device.live claims the following (note that the content may vary):

 IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre_worm_osx) on your Mac.

Press OK to begin the repair process

Once clicked, users will shown a similar, but more detailed message, which also includes a timer. Allegedly, once it expires, the damage to the system will be permanent. At the bottom, a “Scan Now” button is located, which supposedly scans the Mac and, in the next page prompts users to install the fake optimization software.

Apple.com-guard-device.live is one of many websites used by crooks to impersonate the tech giant Apple – Apple.com-shield-guard.live, Apple.com-faster.live, Apple.com-scan-macbook.live, Apple.com-speed-macos.live, and multiple others. All of them promote the social engineering scam scheme where users are prompted to download bogus software. While these domains usually quickly shut down by reputable parties, cybercriminals reopen new ones quickly, and Apple.com-guard-device.live is one of them.

All of these scan schemes use legitimately-looking website design, often incorporating the official “AppleCare Protection Plan” logo. These elements are used in order to make inexperienced users compliant, as they are unaware that the Apple.com-guard-device.live pop-up message is coming from cybercrooks rather than Apple.

Apple.com-guard-device.live scam
Apple.com-guard-device.live is a social engineering attack that is displayed on sites that users are redirected to by adware

Just to be clear, Apple.com-guard-device.live prompt shows up within the browser, and viruses simply cannot be detected remotely like that. To confirm malware infections, there must be a dedicated application installed on the Mac computer. Therefore, all claims about virus infections, cyber spying, and similar are fake, so your should always ignore them.

Nevertheless, Apple.com-guard-device.live removal from your browsers might require some additional work – if you are infected with adware, that is. For a quick solution, scan your Mac with anti-malware software like Reimage or check the list of the installed for unwanted programs manually.

Practice safe browsing habits when using the internet

When it comes to Mac operating systems, users are always notified that an application from a third-party site is about to be installed, and they asked to enter their Apple ID  to confirm. Therefore, most infection of adware happen when downloading apps from third-party sites intentionally. While, esentially, there is nothing wrong with that, users should be aware that it comes with certain risks.

For example, most of the third-party sites distribute bundled software. Therefore, if the installation process is not looked at carefully, there is a high chance that option application will be installed without users' notice. To avoid that, you should always check every installation step carefully:

  • decline all the deals/offers;
  • read the text in fine print;
  • de-select pre-ticked boxes;
  • choose Advanced/Custom settings instead of Recommended/Quick at all times.

Of course, seeing how App Store has almost 4 million apps,[3] there is plenty to choose from, and if an alternative to that program you found somewhere exists, always pick the official source instead.

Apple.com-guard-device.live fake
Apple.com-guard-device.live claims that users' machines are affected by serious viruses and to allegedly fix the issues, they should download and install scareware apps

Get rid of fake notifications from Apple.com-guard-device.live

To remove Apple.com-guard-device.live pop-ups, as well as redirects to suspicious sites, you need to locate adware on your Mac and uninstall it. However, in some cases, it might be just more difficult than it might seem. While moving the Application to Trash works well for most legitimate apps, potentially unwanted programs often use various techniques to remain on the host machine as long as possible. For example, Apple.com-guard-device.live virus may leave traces in /Library/LaunchAgents, /Library/Application Support, /Library/LaunchDaemons folders, and also create a new profile. Thus, make sure you check these places when you are eliminating PUPs manually.

Instead of wasting your time, you can also opt for automatic Apple.com-guard-device.live removal with the help of anti-malware software that specializes in potentially unwanted programs. Simply download a security tool and perform a full system scan – this way, you will avoid looking for adware traces scattered on your macOS.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Apple.com-guard-device.live, follow these steps:

Remove Apple.com-guard-device.live from Mac OS X system

To get rid of adware on your Mac, please follow these instructions:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Apple.com-guard-device.live or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete Apple.com-guard-device.live from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Apple.com-guard-device.live and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Apple.com-guard-device.live removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Apple.com-guard-device.live from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Apple.com-guard-device.live should be removed from your Microsoft Edge browser.

Eliminate Apple.com-guard-device.live from Mozilla Firefox (FF)

After you eliminate the root app that initiated Apple.com-guard-device.live pop-ups; it is also advisable to reset Mozilla Firefox to make sure the suspicious activity does not continue:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Apple.com-guard-device.live and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Apple.com-guard-device.live removal. Click on 'Reset Firefox' button for a couple of times

Uninstall Apple.com-guard-device.live from Google Chrome

To reset Google Chrome and stop unwanted ads and redirects, follow this guide:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Apple.com-guard-device.live and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Apple.com-guard-device.live removal. Click on 'Reset' button to complete your removal

Erase Apple.com-guard-device.live from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Apple.com-guard-device.live or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Apple.com-guard-device.live removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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