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Remove (Removal Instructions) - Chrome, Firefox, IE, Edge

removal by Lucia Danes - - | Type: Adware is a fraudulent website which implies fake virus infections on macOS is a part of a social engineering[1] attack that usually starts with an adware infection. Adware, otherwise known as ad-supported software or a potentially unwanted program, usually gets installed along with freeware/shareware applications as an optional component. Unfortunately, software developers deliberately hide PUPs during the installation process, so users install them without noticing.

Once on the system, adware changes the web browser settings of Google Chrome, Internet Explorer, Mozilla Firefox, Safari, or another browser and starts redirecting users to suspicious sites, such as The fake alert there claims that Mac users are infected with 3 viruses and that their personal information, such as banking details, is in danger of being stolen. To allegedly remedy the situation, users are prompted to download bogus software – usually scareware[2] apps like Advanced Mac Cleaner, Mac Tonic, Super Mac Cleaner, etc.

Remember, is a scam, so you should never download anything this website suggests. All the claims are fake, although you might have to locate and uninstall adware app that has been installed behind your back in order to remove pop-ups from your browsers once and for all.

Type Fake alert, scam
Category Redirects to potentially dangerous sites and frequent ads during the operation of the browser indicates adware infection
Scam targets macOS/Mac OS X, iOS
Potential dangers Many users who believe that scam will be tricked into downloading potentially unwanted applications that will clutter the computer and persistently demand payment for the full license, consequently resulting in money loss; adware redirects may also lead to other dangerous sites, so malware infection is also a possibility; other scam sites may ask to provide personal information that can be later used for nefarious purposes
Symptoms  Adware typically initiates changes to the web browsers and starts displaying intrusive ads on all sites, redirects to unknown domains, etc; those who install scareware apps might also encounter persistent pop-ups asking to upgrade, etc. 
Termination  To stop scam pop-ups, users should check their devices for adware – use anti-malware like Reimage Reimage Cleaner Intego or check manual removal guide below

The fake alert from claims the following (note that the content may vary):


We have detected a trojan virus (e.tre_worm_osx) on your Mac.

Press OK to begin the repair process

Once clicked, users will shown a similar, but more detailed message, which also includes a timer. Allegedly, once it expires, the damage to the system will be permanent. At the bottom, a “Scan Now” button is located, which supposedly scans the Mac and, in the next page prompts users to install the fake optimization software. is one of many websites used by crooks to impersonate the tech giant Apple –,,,, and multiple others. All of them promote the social engineering scam scheme where users are prompted to download bogus software. While these domains usually quickly shut down by reputable parties, cybercriminals reopen new ones quickly, and is one of them.

All of these scan schemes use legitimately-looking website design, often incorporating the official “AppleCare Protection Plan” logo. These elements are used in order to make inexperienced users compliant, as they are unaware that the pop-up message is coming from cybercrooks rather than Apple. is a social engineering attack that is displayed on sites that users are redirected to by adware

Just to be clear, prompt shows up within the browser, and viruses simply cannot be detected remotely like that. To confirm malware infections, there must be a dedicated application installed on the Mac computer. Therefore, all claims about virus infections, cyber spying, and similar are fake, so your should always ignore them.

Nevertheless, removal from your browsers might require some additional work – if you are infected with adware, that is. For a quick solution, scan your Mac with anti-malware software like Reimage Reimage Cleaner Intego or check the list of the installed for unwanted programs manually.

Practice safe browsing habits when using the internet

When it comes to Mac operating systems, users are always notified that an application from a third-party site is about to be installed, and they asked to enter their Apple ID  to confirm. Therefore, most infection of adware happen when downloading apps from third-party sites intentionally. While, esentially, there is nothing wrong with that, users should be aware that it comes with certain risks.

For example, most of the third-party sites distribute bundled software. Therefore, if the installation process is not looked at carefully, there is a high chance that option application will be installed without users' notice. To avoid that, you should always check every installation step carefully:

  • decline all the deals/offers;
  • read the text in fine print;
  • de-select pre-ticked boxes;
  • choose Advanced/Custom settings instead of Recommended/Quick at all times.

Of course, seeing how App Store has almost 4 million apps,[3] there is plenty to choose from, and if an alternative to that program you found somewhere exists, always pick the official source instead. claims that users' machines are affected by serious viruses and to allegedly fix the issues, they should download and install scareware apps

Get rid of fake notifications from

To remove pop-ups, as well as redirects to suspicious sites, you need to locate adware on your Mac and uninstall it. However, in some cases, it might be just more difficult than it might seem. While moving the Application to Trash works well for most legitimate apps, potentially unwanted programs often use various techniques to remain on the host machine as long as possible. For example, virus may leave traces in /Library/LaunchAgents, /Library/Application Support, /Library/LaunchDaemons folders, and also create a new profile. Thus, make sure you check these places when you are eliminating PUPs manually.

Instead of wasting your time, you can also opt for automatic removal with the help of anti-malware software that specializes in potentially unwanted programs. Simply download a security tool and perform a full system scan – this way, you will avoid looking for adware traces scattered on your macOS.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Mac OS X system

To get rid of adware on your Mac, please follow these instructions:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Delete from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Get rid of from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate from Mozilla Firefox (FF)

After you eliminate the root app that initiated pop-ups; it is also advisable to reset Mozilla Firefox to make sure the suspicious activity does not continue:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete removal.Reset Firefox 2

Uninstall from Google Chrome

To reset Google Chrome and stop unwanted ads and redirects, follow this guide:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete removal.Reset Chrome 2

Erase from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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