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CryptoWall 2.0 virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - -   Also known as CryptoWall | Type: Ransomware
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Short information about ransomware viruses:

Ransomware is a type of a virus. Once it infects victim’s computer, it locks a bigger part of the victim’s files by encrypting it. As a result, the victim cannot open these files, so they become unusable. This virus leaves a message in every folder that keeps infected files. It can be saved as .png, .html or .txt file. This message states that files were encrypted and to get access to them user needs to pay a ransom.

CryptoWall 2.0 ransomware description:

CryptoWall 2.0 is the second release of the infamous CryptoWall virus. CryptoWall has released several versions of it – CryptoWall, CryptoWall 3.0 and CryptoWall 4.0. This virus belongs to the ransomware category. As a ransomware, it acts as a Trojan and infects victim’s computer while pretending to be someone else. It encrypts the data stored on the computer with the RSA encryption method. Once the files get encrypted, it can be very hard to retrieve them. This version of CryptoWall differs from the previous versions because it reaches its servers via the Tor network, which helps to hide its command and control channels.

This ransomware encrypts the files and leaves a message for you, which includes instructions how you can retrieve your records. It gives you a clear deadline to pay the ransom. If you do not pay the ransom until the fixed date, the ransom value may increase. Usually, the first amount of money asked by CryptoWall 2.0 reaches 500$ or 500€. This virus asks to pay the ransom via the Bitcoin system. In exchange, it promises to provide the decryption key, which is supposed to unlock and recover your files for the further use. However, it is very unlikely that the cyber-criminals are going to help you to retrieve your files, so we strongly recommend NOT to pay the ransom.

If your computer was infected with CryptoWall 2, you should immediately take actions to terminate this infection from your system. You have to remove it to stop it from encrypting off your files and block its way to other malicious activities – this virus can install other infections to your computer, so the risk to damage your computer grows every minute while CryptoWall 2.0 is on your PC. We strongly recommend eliminating this virus with Reimage anti-malware.

Message from CryptoWall 2.0

How did CryptoWall 2.0 infect my computer?

CryptoWall 2.0, just like any other CryptoWall’s version, is commonly spread via infected e-mails. That is why you have to be extremely careful when opening e-mails from unknown senders. NEVER open or install attachments from such e-mails, no matter how safe they look. Especially avoid opening content from Spam and Junk folders on your e-mail. Moreover, avoid surfing through suspicious websites that look unreliable or contain an enormous amount of ads – there is a chance to accidentally download and install an infectious program. To avoid such unexpected installations, you should secure your computer and keep a professional security program running on it.

What to do if the computer was infected with this virus?

If you have noticed the message from the CryptoWall 2.0 virus, you should remove the ransomware ASAP. To do that, use the manual removal instructions that are provided below this article or delete this malicious threat manually. CryptoWall 2.0 is a harmful malware, and it deletes the original victim’s files, leaving only the encrypted copy. It can be very hard to recover your records – you can try to recover them by restoring Windows from a recently saved backup, or you can restore your files if you have been storing them on an external drive. Also, some anti-virus programs are creating decryption tools for the victim’s who have experienced CryptoWall’s attacks.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall CryptoWall 2.0 virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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CryptoWall 2.0 virus snapshot
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Manual CryptoWall 2.0 virus Removal Guide:

Remove CryptoWall 2.0 using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove CryptoWall 2.0

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete CryptoWall 2.0 removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove CryptoWall 2.0 using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of CryptoWall 2.0. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that CryptoWall 2.0 removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from CryptoWall 2.0 and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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  • joe

    My computer was infected with this crapware! How can I neutralize it? I want my files back!

    • HarryPotter

      You should try Kaspersky virus-fighting utilities. I have heard that they had produced some good programs that can help to decrypt files 🙂

      • verona

        didnt help to restore all of them…

    • Hello

      Try to restore your computer from a windows backup. The function is called System Restore. Or restore your files from an external drive… I would not recommend paying the ransom cuz you can never know if cyber-criminals will take their time to help you recover the files.