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Event Monitor Tech support scam virus (Tutorial) - Virus Removal Guide

by Gabriel E. Hall - - | Type: Malware

Event Monitor Tech support scam virus Removal Guide

What is Event Monitor Tech support scam virus?

Event Monitor alerts: again a tech support scam

If your computer screen got locked and you see a message informing about a crashed system, the computer might be infected with Event Monitor virus. Specifically, this malware belongs to tech support scam category[1]. It presents a statement that the device may be at risk. Interestingly, that tech support scams remain one of the profitable illegal monetization techniques. While some crooks do not bother themselves with devising a persuasive scam, others so convincing that make IT buffs hesitate. On the one hand, there is no need to ring alarm bells, as in the majority of cases, one small hint reveals the origin of fake notifications – a phone number or an email address[2]. The activity of such threats should remind the virtual community to be vigilant. In case this threat has plagued your computer as well, remove Event Monitor with the assistance of FortectIntego.

This tech support scam does not earn many praises for its plain design. More advanced users instantly realize it is a scam since current operating systems do not display such alerts. On the other hand, other fraudsters do quite a pretty good job as they counterfeit Windows system or login page notifications. In those cases, the scam might easily convince less experienced computer users. Other samples of tech support scam frighten users into dialing the indicated number with Zeus or another well-known threat[3]. In this regard, Event Monitor tech support scam alerts netizens with a supposedly destructive crashdemo.exe file.

WARNING!
YOUR COMPUTER MAY BE AT RISK:
CALL: (844) 763-5838
For Emergency Tech Support call immediately
CrashDemo.exe
just crashed on your system.
Call us now for instant premium support

Few users might be aware of why this file is destructive. However, the crooks of this scam are not wrong about one thing: your computer has been indeed infected but not with the claimed threat. Make a rush to start Event Monitor scam removal, as some of the modern variations of infections even drop ransomware as a “farewell gift”[4].

The image of Event Monitor scamEvent Monitor scam alerts victims with the odd file called crashdemo.exe.

When did this virus occupy my computer?

Tech support scams are distributed mostly through exploit kits or malicious scripts injected in corrupted domains. The problem is that not only gaming, gambling or torrent file-sharing web pages are targeted, but felons find ways how to place the infection in legitimate websites as well. As for Event Monitor hijack prevention, install an anti-spyware application, e.g. FortectIntego or Malwarebytes, and update anti-virus software as well. Updated programs will lower the risk of encountering such threat in the future. You might also add a firewall to this duo of security apps. Needless to say that your vigilance remains of crucial importance as well[5].

Event Monitor removal guidelines

When it comes to a tech support scam, manual removal methods might not work. Depending on the complexity of threats, they might modify registry keys and spread their fraudulent files all over the system. Likewise, dealing with it the usual way may not bring wanted results. Regarding Event Monitor scam removal, run a security program to let it deal with the malware for you. It is not surprising if you encounter troubles eliminating this threat. In case, it completely locks your screen and deprives you of using vital system functions, use the below indicated guide. It will help you restore the access and remove Event Monitor virus completely.

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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.
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Getting rid of Event Monitor Tech support scam virus. Follow these steps

Manual removal using Safe Mode

Use these guidelines to launch Safe Mode and proceed with Event Monitor scam removal.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Remove Event Monitor Tech support scam using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start → Shutdown → Restart → OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot → Advanced options → Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Event Monitor Tech support scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that Event Monitor Tech support scam removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Event Monitor Tech support scam from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Event Monitor Tech support scam, you can use several methods to restore them:

Recover your data
Recover your data

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Event Monitor Tech support scam and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting malware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References