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Remove Fb.com-directory.co (Survey Scam) - Removal Guide

removal by Julie Splinters - - | Type: Adware

Fb.com-directory.co scam claims to give prizes for completing the survey

Fb.com-directory.co survey scam image

Fb.com-directory.co virus is a bogus application which displays a fake pop-up of a scam message. It claims that you have the ability to win prizes if you complete a Facebook survey. According to the experts, this is nothing more than just another attempt to redirect unsuspecting users to phishing sites just like Facebook Virus does[1].

Even though the original Fb.com-directory.co scam is in Spanish, we have translated the pop-up:

Dear user,

Congratulations! You are one of the 10 users that have been selected for the chance to win a prize.

ZonderVirus.nl[2] team reports that Fb.com-directory.co redirect tendency leads to the phishing page which asks to give personal information in order to win iPhone 7. At this point, we want to warn you not to submit any private details since this fake survey is a scam.

The developers of Fb.com-directory.co virus promise non-existent gifts to lure gullible people into exposing their credentials or other valuable information. Later, it might either be misused to send spam emails or employed in different money swindling techniques. Once you provide your personal details, you might encounter substantial financial losses or high-risk computer infections.

The illustration of Fb.com-directory.co virusFb.com-directory.co redirects to a fake Facebook survey where users are promised to win a prize.

Therefore, we recommend you remove Fb.com-directory.co right away or the adware program which is present in your system can cause more damage. This survey scam is not the only malicious activity which it performs. If you delay the elimination of the potentially unwanted program, be ready for a constant stream of annoying and bogus ads. 

Likewise, you should protect your system and start Fb.com-directory.co removal at the moment you see the survey scam. ReimageIntego or Malwarebytes are the perfect choices to cope with potentially unwanted programs including adware. Combine automatic elimination with manual removal instructions, and you will no longer be disrupted with fake messages. 

Adware spreads in one pack with freeware

Even though potentially unwanted programs can infiltrate on the computers when users tend to browse in unsafe websites or click on malicious ads, the most common distribution way remains to be bundling. This method takes advantage of people who are in a rush since they pick Quick or Recommended settings when installing free applications. 

These parameters don't allow them to decline the installation of the PUP and instead, stealthily infiltrates it. Therefore, you should avoid them and choose Advanced or Custom ones. They will fully disclose the boxes which are pre-selected to install the adware. Don't forget to un-tick them.

Also, you shouldn't download software from peer-to-peer networks since hackers usually, create a deceptive look for their bogus programs and trick inexperienced computer users into downloading them[3]. This way you might also unconsciously infiltrate the PUP on your PC. 

The easiest Fb.com-directory.co termination procedure

We offer you an automatic Fb.com-directory.co removal with one of the below-listed antivirus tools since this is not only the quickest but also the safest choice. You just need to download it from authorized developers and check your computer files. If you have your own favorite security software, feel free to use it until you are sure that it is reliable and robust enough to deal with adware.

To remove Fb.com-directory.co entirely, you must also clean your browser from adware-related elements. Since it might be confusing, we attach manual elimination instructions which are designed to explain the procedure step-by-step briefly. We advise you follow it strictly if you want to get rid of the PUP successfully.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Fb.com-directory.co, follow these steps:

Delete Fb.com-directory.co from Windows systems

Fb.com-directory.co removal guide for Windows:

To remove Fb.com-directory.co from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Fb.com-directory.co (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate Fb.com-directory.co from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Fb.com-directory.co from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Fb.com-directory.co-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Fb.com-directory.co, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Fb.com-directory.co and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Fb.com-directory.co-related entries.Uninstall from Mac 2

Get rid of Fb.com-directory.co from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Fb.com-directory.co and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Fb.com-directory.co removal.Reset Internet Explorer

Erase Fb.com-directory.co from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Fb.com-directory.co-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove Fb.com-directory.co from Mozilla Firefox (FF)

If Mozilla is corrupted with the adware program, you must remove suspicious extensions and reset it.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Fb.com-directory.co and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Fb.com-directory.co did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Fb.com-directory.co removal.Reset Firefox 2

Uninstall Fb.com-directory.co from Google Chrome

Fix Chrome with the help of this guide:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Fb.com-directory.co by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Fb.com-directory.co-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Fb.com-directory.co removal.Reset Chrome 2

Delete Fb.com-directory.co from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Fb.com-directory.co and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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