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Remove “WannaCry detected” scam (Easy Removal Guide) - Microsoft Support Scam

removal by Jake Doevan - - | Type: Malware

“WannaCry detected” pop-up is not a real security alert about ransomware attack

Screenshot of "WannaCry detected"

“WannaCry detected” is a fake alert that is designed to convince users that their computers and networks were infected with WannaCry virus. However, it’s an example of Microsoft technical support scam.[1] Crooks want people to call a provided phone number phone number and follow their instructions for a non-existing virus removal.

CRITICAL ALERT FROM MICROSOFT :WANNACRY DETECTED! IMMEDIATE SUPPORT REQUIRED

Microsoft has detected WANNACRY Virus on your computer and network location.
Recent website visit might be the reason for this.

Please call us immediately at the toll-free number listed so that our engineers can walk you through the removal process of WANNACRY over the phone. Call us immediately on our Toll Free ++1-844-528-4333 for Technical Assistance.

Authors of the “WannaCry detected” scam might have numerous hidden purposes. However, the first task is to convince people into calling the number. Using the name of a well-known worldwide cyber threat is a pretty good strategy to achieve the goal.

Crooks note the importance of calling fake Technical Assistance service by telling threatening that virus will collect personal information and send it to hacker’s server located in North Korea. However, if you follow cyber security, you should know that WannaCry works as ransomware, not a data-stealing trojan.

Currently, ”WannaCry detected” technical support scam uses +1-844-301-0371 and +1-844-528-4333 toll-free phone numbers that are presented as Microsoft Support line. However, criminals might use many other numbers to give netizens a non-existing virus removal instructions. Thus, they might trick you into:

  • purchasing expensive security programs;[2]
  • installing remote access tools;
  • downloading malware into the computer;
  • revealing personally identifiable and sensitive information.

Additionally, “toll-free” phone line might be just an illusion to motivate you into grabbing your phone. The call might be charged a lot as well. Additionally, you might suffer from the further attack. Thus, if you continuously see this fake security alert, you should explore “WannaCry detected” removal options.

Typically this notification is delivered by a corrupted website that you might be forced to visit by adware program. This potentially unwanted program (PUP) might infiltrate the system in the software bundle. Thus, in order to remove “WannaCry detected” malware, you have to uninstall ad-supported applications. Though, you can speed up the process with Reimage Reimage Cleaner Intego.

Examples of "WannaCry detected" scam"WannaCry detected" scam pretends to legit notification from Microsoft that informs about the WannaCry attack.

Methods used to spread a new version of Microsoft technical support scam

Usually, redirects to “WannaCry detected” website are triggered by adware program which is most likely to spread in software bundles. Thus, users should be careful with freeware or shareware installation. Instead of Quick/Recommended setup, opt for Advanced/Custom and carefully follow the process in order to reject installation of unknown third-party apps.

Security researchers from senzavirus.it[3] also note that redirects to scam websites might occur when surfing in high-risk sites, such as adult-themed, gambling, gaming or similar. Thus, you should avoid visiting them.

Stopping redirects to “WannaCry detected” Microsoft support scam website

If redirect to scam website is not a one-time thing, they might be triggered by adware. Thus, you have to find and remove “WannaCry detected” adware from the computer by following the guide below or scanning the system with reputable anti-malware.

If you are going for manual “WannaCry detected” removal, you should not forget uninstalling unknown applications, files, browser extensions, and similar components. Keep in mind that browser reset is also needed because adware might spy on your browsing activities too.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “WannaCry detected” scam, follow these steps:

Eliminate “WannaCry detected” scam from Windows systems

Follow the instructions to find and eliminate adware-related components from the Windows computer:

To remove “WannaCry detected” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “WannaCry detected” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase “WannaCry detected” scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “WannaCry detected” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “WannaCry detected” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “WannaCry detected” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “WannaCry detected” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “WannaCry detected” scam-related entries.Uninstall from Mac 2

Delete “WannaCry detected” scam from Internet Explorer (IE)

Internet Explorer reset is recommended to get back to safe and normal browsing:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “WannaCry detected” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “WannaCry detected” scam removal.Reset Internet Explorer

Remove “WannaCry detected” scam from Microsoft Edge

Stop redirects to “WannaCry detected” scam site by following this guide:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “WannaCry detected” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of “WannaCry detected” scam from Mozilla Firefox (FF)

Unintall suspicious extensions and reset Firefox as shown below:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “WannaCry detected” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “WannaCry detected” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “WannaCry detected” scam removal.Reset Firefox 2

Uninstall “WannaCry detected” scam from Google Chrome

Follow the guide to get rid of redirect to “WannaCry detected” technical support scam website:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “WannaCry detected” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “WannaCry detected” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “WannaCry detected” scam removal.Reset Chrome 2

Eliminate “WannaCry detected” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “WannaCry detected” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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