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Remove “WannaCry detected” scam (Easy Removal Guide) - Microsoft Support Scam

removal by Jake Doevan - - | Type: Malware

“WannaCry detected” pop-up is not a real security alert about ransomware attack

Screenshot of "WannaCry detected"

“WannaCry detected” is a fake alert that is designed to convince users that their computers and networks were infected with WannaCry virus. However, it’s an example of Microsoft technical support scam.[1] Crooks want people to call a provided phone number phone number and follow their instructions for a non-existing virus removal.


Microsoft has detected WANNACRY Virus on your computer and network location.
Recent website visit might be the reason for this.

Please call us immediately at the toll-free number listed so that our engineers can walk you through the removal process of WANNACRY over the phone. Call us immediately on our Toll Free ++1-844-528-4333 for Technical Assistance.

Authors of the “WannaCry detected” scam might have numerous hidden purposes. However, the first task is to convince people into calling the number. Using the name of a well-known worldwide cyber threat is a pretty good strategy to achieve the goal.

Crooks note the importance of calling fake Technical Assistance service by telling threatening that virus will collect personal information and send it to hacker’s server located in North Korea. However, if you follow cyber security, you should know that WannaCry works as ransomware, not a data-stealing trojan.

Currently, ”WannaCry detected” technical support scam uses +1-844-301-0371 and +1-844-528-4333 toll-free phone numbers that are presented as Microsoft Support line. However, criminals might use many other numbers to give netizens a non-existing virus removal instructions. Thus, they might trick you into:

  • purchasing expensive security programs;[2]
  • installing remote access tools;
  • downloading malware into the computer;
  • revealing personally identifiable and sensitive information.

Additionally, “toll-free” phone line might be just an illusion to motivate you into grabbing your phone. The call might be charged a lot as well. Additionally, you might suffer from the further attack. Thus, if you continuously see this fake security alert, you should explore “WannaCry detected” removal options.

Typically this notification is delivered by a corrupted website that you might be forced to visit by adware program. This potentially unwanted program (PUP) might infiltrate the system in the software bundle. Thus, in order to remove “WannaCry detected” malware, you have to uninstall ad-supported applications. Though, you can speed up the process with Reimage Reimage Cleaner Intego.

Examples of "WannaCry detected" scam
"WannaCry detected" scam pretends to legit notification from Microsoft that informs about the WannaCry attack.

Methods used to spread a new version of Microsoft technical support scam

Usually, redirects to “WannaCry detected” website are triggered by adware program which is most likely to spread in software bundles. Thus, users should be careful with freeware or shareware installation. Instead of Quick/Recommended setup, opt for Advanced/Custom and carefully follow the process in order to reject installation of unknown third-party apps.

Security researchers from[3] also note that redirects to scam websites might occur when surfing in high-risk sites, such as adult-themed, gambling, gaming or similar. Thus, you should avoid visiting them.

Stopping redirects to “WannaCry detected” Microsoft support scam website

If redirect to scam website is not a one-time thing, they might be triggered by adware. Thus, you have to find and remove “WannaCry detected” adware from the computer by following the guide below or scanning the system with reputable anti-malware.

If you are going for manual “WannaCry detected” removal, you should not forget uninstalling unknown applications, files, browser extensions, and similar components. Keep in mind that browser reset is also needed because adware might spy on your browsing activities too.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “WannaCry detected” scam, follow these steps:

Eliminate “WannaCry detected” scam from Windows systems

Follow the instructions to find and eliminate adware-related components from the Windows computer:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “WannaCry detected” scam and related programs
    Here, look for “WannaCry detected” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase “WannaCry detected” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “WannaCry detected” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete “WannaCry detected” scam from Internet Explorer (IE)

Internet Explorer reset is recommended to get back to safe and normal browsing:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “WannaCry detected” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “WannaCry detected” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove “WannaCry detected” scam from Microsoft Edge

Stop redirects to “WannaCry detected” scam site by following this guide:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “WannaCry detected” scam should be removed from your Microsoft Edge browser.

Get rid of “WannaCry detected” scam from Mozilla Firefox (FF)

Unintall suspicious extensions and reset Firefox as shown below:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “WannaCry detected” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “WannaCry detected” scam removal. Click on 'Reset Firefox' button for a couple of times

Uninstall “WannaCry detected” scam from Google Chrome

Follow the guide to get rid of redirect to “WannaCry detected” technical support scam website:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “WannaCry detected” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “WannaCry detected” scam removal. Click on 'Reset' button to complete your removal

Eliminate “WannaCry detected” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “WannaCry detected” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “WannaCry detected” scam removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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