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Remove “Windows Has Been Shutdown” scam (Tech Support Scam) - Microsoft Support Scam

removal by Linas Kiguolis - - | Type: Malware

“Windows Has Been Shutdown” pop-up has nothing in common with Microsoft

Image of "Windows Has Been Shutdown" scam

“Windows Has Been Shutdown” is another fake tech support[1] scam which almost identical to “Windows Support Alert,” “Windows Defender Security Center” and similar. It tricks users into thinking that their machine is in danger and only a call[2] to “Windows technicians” can solve the problem.

Redirects to “Windows Has Been Shutdown” scam website usually starts after the infiltration of a potentially unwanted program (PUP). Such adware is capable of affecting the most popular web browsers, including Google Chrome, Internet Explorer, MS Edge, Mozilla Firefox, etc.

The “Windows Has Been Shutdown” virus imitates Microsoft’s blue website in order to trick users that they see a legitimate alert. Additionally, the site displays a pop-up saying:

A problem has been detected and windows has been shutdown.

DRIVER_IRQL_NOT_LESS_OR_EQUAL: BFEBFBFF0031246V
If this is first time you’ve seen this screen, contact windows technician:
Being dump of physical memory.
Immediately contact technical support to prevent further damage.
A problem has been detected and Windows has been crash

However, we can assure you that this fake alert has nothing to do with Microsoft and should be simply ignored. Instead, we recommend you to remove “Windows Has Been Shutdown” virus from your computer using Reimage Reimage Cleaner Intego or any other powerful anti-malware software.

The only purpose of the “Windows Has Been Shutdown” technical support scam is to scare the user so that he/she would contact the fraudulent support service immediately. Please remember, that genuine Windows alerts never display any phone numbers that need to be used when critical errors occur.

However, if you call the provided number, the crooks might ask you to gain the remote access to your PC. Once granted, they might install malware on your machine, which later steals your personal information (for example, bank account login details) and hackers use it for personal gain. Additionally, this activity might even lead to identity theft.

After a lengthy conversation, hackers might ask you to pay for “services” they provided or to subscribe to the fake software they offer. Also, you might receive a massive phone bill after the conversation.

Adware is not dangerous for computer-savvy users as they typically know every sign of danger. However, “Windows Has Been Shutdown” pop-up might seem like a serious issue to less experienced users. Therefore, you should proceed with “Windows Has Been Shutdown” removal and never believe these cybercriminals, as they will scam you and steal your money.

Picture of "Windows Has Been Shutdown" virus"Windows Has Been Shutdown" is a fake security alert delivered by scammers.

Adware infiltrates inexperienced users’ machines with ease

Adware which might trigger redirects to the tech support scam website spreads bundled with free programs. Therefore, be aware of where you download the software from – official sites should always be chosen over third-party ones.

When installing the freeware or shareware, you should always choose Advanced/Custom settings and opt out of any additional components that might be included in the installation package.

However, despite all the warnings, the majority of users still rely on Recommended/Quick settings. Security specialists from avirus.hu[3] remind that software installers might spread not only annoying PUPs but malware as well.

Remove “Windows Has Been Shutdown” virus from your computer permanently

If you have fallen a victim of bundling and acquired an unwanted program, we advise you to remove “Windows Has Been Shutdown” using a genuine security tool. You should invest in robust security software – you can pick from ones mentioned below.

However, if you are a proficient computer user and do not want an extra software to be installed, you should perform a manual “Windows Has Been Shutdown” removal. We have written a tutorial – you can find it below this article. If you follow every step carefully, you should be able to eliminate the annoying adware from your PC without any problems.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Windows Has Been Shutdown” scam, follow these steps:

Get rid of “Windows Has Been Shutdown” scam from Windows systems

Follow these steps to look up for adware-related components in the system. Additionally, you should take care of each of the browsers installed on your PC. The guide below will help you to achieve the goal.

To remove “Windows Has Been Shutdown” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Windows Has Been Shutdown” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Windows Has Been Shutdown” scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Windows Has Been Shutdown” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Windows Has Been Shutdown” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Windows Has Been Shutdown” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Windows Has Been Shutdown” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Windows Has Been Shutdown” scam-related entries.Uninstall from Mac 2

Remove “Windows Has Been Shutdown” scam from Internet Explorer (IE)

Uninstall questionable add-ons and other entries to stop redirects to “Windows Has Been Shutdown” scam site.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Windows Has Been Shutdown” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Windows Has Been Shutdown” scam removal.Reset Internet Explorer

Eliminate “Windows Has Been Shutdown” scam from Microsoft Edge

After the hijack, you should take care of Microsoft Edge by following these steps:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Windows Has Been Shutdown” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase “Windows Has Been Shutdown” scam from Mozilla Firefox (FF)

Some of the Firefox extensions might be responsible for “Windows Has Been Shutdown” redirect problem. Follow the steps to solve it:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Windows Has Been Shutdown” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Windows Has Been Shutdown” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Windows Has Been Shutdown” scam removal.Reset Firefox 2

Uninstall “Windows Has Been Shutdown” scam from Google Chrome

In order to stop redirects to technical support scam website, you have to reset Google Chrome:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Windows Has Been Shutdown” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Windows Has Been Shutdown” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Windows Has Been Shutdown” scam removal.Reset Chrome 2

Get rid of “Windows Has Been Shutdown” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Windows Has Been Shutdown” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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