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Remove “Windows Has Been Shutdown” scam (Tech Support Scam) - Microsoft Support Scam

removal by Linas Kiguolis - - | Type: Malware

“Windows Has Been Shutdown” pop-up has nothing in common with Microsoft

Image of "Windows Has Been Shutdown" scam

“Windows Has Been Shutdown” is another fake tech support[1] scam which almost identical to “Windows Support Alert,” “Windows Defender Security Center” and similar. It tricks users into thinking that their machine is in danger and only a call[2] to “Windows technicians” can solve the problem.

Redirects to “Windows Has Been Shutdown” scam website usually starts after the infiltration of a potentially unwanted program (PUP). Such adware is capable of affecting the most popular web browsers, including Google Chrome, Internet Explorer, MS Edge, Mozilla Firefox, etc.

The “Windows Has Been Shutdown” virus imitates Microsoft’s blue website in order to trick users that they see a legitimate alert. Additionally, the site displays a pop-up saying:

A problem has been detected and windows has been shutdown.

If this is first time you’ve seen this screen, contact windows technician:
Being dump of physical memory.
Immediately contact technical support to prevent further damage.
A problem has been detected and Windows has been crash

However, we can assure you that this fake alert has nothing to do with Microsoft and should be simply ignored. Instead, we recommend you to remove “Windows Has Been Shutdown” virus from your computer using Reimage Reimage Cleaner Intego or any other powerful anti-malware software.

The only purpose of the “Windows Has Been Shutdown” technical support scam is to scare the user so that he/she would contact the fraudulent support service immediately. Please remember, that genuine Windows alerts never display any phone numbers that need to be used when critical errors occur.

However, if you call the provided number, the crooks might ask you to gain the remote access to your PC. Once granted, they might install malware on your machine, which later steals your personal information (for example, bank account login details) and hackers use it for personal gain. Additionally, this activity might even lead to identity theft.

After a lengthy conversation, hackers might ask you to pay for “services” they provided or to subscribe to the fake software they offer. Also, you might receive a massive phone bill after the conversation.

Adware is not dangerous for computer-savvy users as they typically know every sign of danger. However, “Windows Has Been Shutdown” pop-up might seem like a serious issue to less experienced users. Therefore, you should proceed with “Windows Has Been Shutdown” removal and never believe these cybercriminals, as they will scam you and steal your money.

Picture of "Windows Has Been Shutdown" virus
"Windows Has Been Shutdown" is a fake security alert delivered by scammers.

Adware infiltrates inexperienced users’ machines with ease

Adware which might trigger redirects to the tech support scam website spreads bundled with free programs. Therefore, be aware of where you download the software from – official sites should always be chosen over third-party ones.

When installing the freeware or shareware, you should always choose Advanced/Custom settings and opt out of any additional components that might be included in the installation package.

However, despite all the warnings, the majority of users still rely on Recommended/Quick settings. Security specialists from[3] remind that software installers might spread not only annoying PUPs but malware as well.

Remove “Windows Has Been Shutdown” virus from your computer permanently

If you have fallen a victim of bundling and acquired an unwanted program, we advise you to remove “Windows Has Been Shutdown” using a genuine security tool. You should invest in robust security software – you can pick from ones mentioned below.

However, if you are a proficient computer user and do not want an extra software to be installed, you should perform a manual “Windows Has Been Shutdown” removal. We have written a tutorial – you can find it below this article. If you follow every step carefully, you should be able to eliminate the annoying adware from your PC without any problems.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Windows Has Been Shutdown” scam, follow these steps:

Get rid of “Windows Has Been Shutdown” scam from Windows systems

Follow these steps to look up for adware-related components in the system. Additionally, you should take care of each of the browsers installed on your PC. The guide below will help you to achieve the goal.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Windows Has Been Shutdown” scam and related programs
    Here, look for “Windows Has Been Shutdown” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete “Windows Has Been Shutdown” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Windows Has Been Shutdown” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove “Windows Has Been Shutdown” scam from Internet Explorer (IE)

Uninstall questionable add-ons and other entries to stop redirects to “Windows Has Been Shutdown” scam site.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Windows Has Been Shutdown” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Windows Has Been Shutdown” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate “Windows Has Been Shutdown” scam from Microsoft Edge

After the hijack, you should take care of Microsoft Edge by following these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Windows Has Been Shutdown” scam should be removed from your Microsoft Edge browser.

Erase “Windows Has Been Shutdown” scam from Mozilla Firefox (FF)

Some of the Firefox extensions might be responsible for “Windows Has Been Shutdown” redirect problem. Follow the steps to solve it:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Windows Has Been Shutdown” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Windows Has Been Shutdown” scam removal. Click on 'Reset Firefox' button for a couple of times

Uninstall “Windows Has Been Shutdown” scam from Google Chrome

In order to stop redirects to technical support scam website, you have to reset Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Windows Has Been Shutdown” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Windows Has Been Shutdown” scam removal. Click on 'Reset' button to complete your removal

Get rid of “Windows Has Been Shutdown” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Windows Has Been Shutdown” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Windows Has Been Shutdown” scam removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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