Severity scale:  
  (29/100)

www.fastsupport.com scam. How to identify and remove (2020 guide)

removal by Ugnius Kiguolis - - | Type: Malware

Fastsupport – a legitimate support service used to install malicious software on targeted computer systems

www.fastsupport.com

Questions about Fastsupport.com

www.fastsupport.com is entirely legitimate software, developed by LogMeln Inc., which appears as the GoToAssist.exe process on the computer. just like www.helpme.net, it is designed to help computer technicians get remote access to the computer system in order to fix its malfunctions and similar problems. Unfortunately, hackers and similar malicious actors have found a way to use this screen-sharing service to implement their malicious needs. They have started using www.fastsupport.com scam while trying to spread their unsolicited requests to access victims' machines and additionally install their malicious software or initiate changes that could lead the system to serious problems.

Name www.fastsupport.com
Type Potentially unwanted program (PUP)/scam/fraud
Process GoToAssist.exe
Symptoms Redirects to bogus websites asking to provide remote access to the computer in order to solve some issues. This way, hackers infiltrate the system with malware or might even try to steal sensitive information
Distribution Misleading websites promoting the scam might appear in first positions on Google. They can also start appearing because of adware which can reach the computer via bundling technique or once the user clicks on the malicious ad
Elimination Experts warn that detecting the components of the PUP might be a tricky task. Thus, get ReimageIntego to uninstall Fastsupport.com automatically

While trying to reach their target audience, hackers have set up numerous fake websites that have been designed to appear in first positions on Google Search. These sites have been promoting various services to trick people into falling for Fastsupport scam as the most effective way to fix their system. Beware that each of previously-mentioned websites looks incredibly similar to the legitimate ones. Likewise, people who cannot identify the fraud might be tricked to give remote access to their computer and let cybercriminals initiate various tasks behind their back. 

Additionally, GoToAssist.exe/Fastsupport.com can appear in a form of the ad claiming that the system is damaged and that you need to allow “certified Microsoft Technicians” to connect to your computer and fix it. Beware that such prepositions should not be allowed because clicking on such ads can infect your machine with serious malware which can easily try to take over your system. The easiest way to notice that the executable file is an imposter is to check the CPU[1] usage in the Task Manager. 

Usually, criminals who tend to use www.Fastsupport.com and similar screen sharing software to infiltrate victims' systems with dangerous infections, try to infect them with the following malware: 

  • Banking Trojans;
  • Spyware[2];
  • Ransomware;
  • Potentially unwanted programs (PUPs).

Therefore, if you continuously encounter this scam online, we strongly suggest you close the Fastsupport tab or window that is pushing you into using useless services and search for any suspicious programs on your computer. In most of the cases, adware, hijackers and similar PUPs are responsible for showing corrupted search results and ads. Otherwise, you can end up with serious malware on your computer or can even be tricked into revealing your personal data.

Fastsupport.com PUPFastsupport.com is legitimate software. Although, its duplicate might appear online and lure people into a scam.

Keep in mind that the official software and its developers have nothing to do with these scams that have been spreading around for a while. In case your computer is infected, you can remove Fastsupport virus with the help of a professional antivirus like ReimageIntego

Once Fastsupport removal is completed, make sure that you reset each of the affected browsers including Mozilla Firefox, Internet Explorer, Safari, Google Chrome, etc. We have prepared detailed guidelines for those who are not experienced enough and would like some help. You can find them just below.

GoToAssist.exe – a process which can be misused by hackers for exploiting PUPs

GoToAssist.exe is a process which is known to be completely legitimate, however, it can be used to hide potentially unwanted and infectious programs such as www.fastsupport.com. This executable allows gaining remote access to a specific server, so the crooks who decide to misuse it can inject malware and various potentially dangerous components by using the remote technique.

If GoToAssist.exe process is misused by very dangerous cybercriminals, these people might use the executable to perform damaging and illegitimate activities on the user's computer system. This service allows bad actors to collect various passwords, login details, steal banking/credit card information, and collect sensitive information about the user himself and the infected machine system.

Nevertheless, malware which is disguised via GoToAssist.exe can be used to inject other types of malicious applications such as trojans or cryptocurrency miners.[3] Furthermore, the executable might be launched to perform suspicious activities in the background such as reading sending email messages. If you consider this process to be malicious, terminate it from the computer system safely by using specific antimalware programs.

FastsupportFastsupport is a potentially unwanted program which can cause suspicious modifications to web browsers such as Chrome, Firefox, Explorer, Edge, and Safari

People are lured into the www.fastsupport.com scam by deceptive techniques

NoVirus.uk[4] experts have analyzed the reports received and warned that the most common way how people encounter the hoax is by clicking it on Google search results. It seems that the fake website which is designed to trick people into giving remote access to the computer looks almost identical to the legitimate one.

Additionally, a significant fraction of the victims unconsciously installed the bogus application together with another free software. This distribution technique is known as bundling and widely used across the world. Thus, people who do not pay attention to the installation process can infect their systems with the virus. 

If you want to avoid all potentially unwanted programs, you must:

  1. Reject Quick/Recommended settings;
  2. Choose Advanced/Custom ones;
  3. Unmark pre-selected boxes which allow installing additional programs;
  4. Check the system with a robust antivirus.

Get rid of Fast support.com scam and block the remote access to your computer

If you have been bothered by scams recently, you should check your system for potentially malicious entries that could be related to this scam. To start Fastsupport.com removal, you should install a professional malware removal software. Note that it is essential to pick the reliable one if you want to make sure that it will not only eliminate the infection but also prevent its reappearance. For that, check our recommended ones down below. 

Once you remove Fastsupport.com scam, make sure that you reset the settings on each of the browsers you are using. There is a substantial risk that they have been altered by a potentially unwanted program to display the scam website and trick you into falling for the hoax. Ensure that all changes are reversed and no adware-related content has been left, otherwise, the program can reboot itself easily.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Fastsupport.com, follow these steps:

Eliminate Fastsupport.com from Windows systems

If you notice any suspicious behavior on your computer, immediately search for unauthorized programs on Windows and uninstall them.

To remove Fastsupport.com from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Fastsupport.com (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of Fastsupport.com from Mac OS X system

Here is the guide showing how to get rid of unknown programs from Mac:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Fastsupport.com from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Fastsupport.com-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Fastsupport.com, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Fastsupport.com and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Fastsupport.com-related entries.Uninstall from Mac 2

Uninstall Fastsupport.com from Internet Explorer (IE)

If you have been experiencing suspicious redirecting or advertising activities on your Internet Explorer web browser, you can reverse such changes with the help of this instructing guide:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Fastsupport.com and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Fastsupport.com removal.Reset Internet Explorer

Remove Fastsupport.com from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Fastsupport.com-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete Fastsupport.com from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Fastsupport.com and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Fastsupport.com did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Fastsupport.com removal.Reset Firefox 2

Erase Fastsupport.com from Google Chrome

In case you are continuously redirected to Fastsupport.com and asked to submit personal details, be aware that your Chrome browser is hijacked. Thus, delete all suspicious entries and reset the browser as shown below.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Fastsupport.com by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Fastsupport.com-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Fastsupport.com removal.Reset Chrome 2

Eliminate Fastsupport.com from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Fastsupport.com and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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