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Remove Nacro ransomware (Virus Removal Guide) - Recovery Instructions Included

removal by Alice Woods - - | Type: Ransomware

Nacro ransomware is a file locking virus that is spread via malicious torrent files

Nacro ransomwareNacro ransomware is a file locking virus that locks all your data and demands $980 ransom in Bitcoin for the decryption tool

Nacro ransomware is crypto-malware that was fist spotted in mid-August 2019. Just as dozens of other STOP/Djvu ransomware variants, it enters the computer and encrypts all documents, pictures, databases, videos and other personal files with the help of AES or another encryption algorithm. From that point, victims cannot access their files that are marked by .nacro extension and begin to look for solutions for a rather difficult situation.

After file encryption, Nacro ransomware drops a ransom note _readme.txt, contents of which are almost identical to previous versions of the same family – CosakosBesub, Bopador, and others. The message from the threat actors states that victims have to contact them via,, or @datarestore (Telegram) and pay $980 ransom in Bitcoin in order to receive the decryption tool.

Questions about Nacro ransomware

While there are little chances of recovering data without the promised key, paying the ransom is highly discouraged by security experts,[1] as the possibility of getting scammed is still there. Instead, users are encouraged to proceed with Nacro ransomware removal and using alternative tools and the provided STOPDecrypter to retrieve the locked data.

Name Nacro ransomware
Type File locking malware
Infection means Malicious torrent files, spam emails, exploits, etc.
File extension .nacro
Ransom note  _readme.txr
Contact,, or @datarestore (Telegram) 
Ransom size  $980/$490
Decryptable? Users can try STOPDecrypter [download link] or third-party software. Otherwise only available via backups
Removal Get rid of the ransomware infection by using anti-malware software
Recovery To fix malware damage caused to the system, scan it with Reimage Reimage Cleaner Intego

Nacro ransomware was spotted being spread via malicious torrent files from KickAssTorrents, namely KMS which is used to activate the illegal versions of Windows OS and MS Office suite. Nevertheless, it is known that STOP ransomware authors use multiple other delivery methods, including:

  • Exploit kits[2]
  • Software vulnerabilities
  • Unprotected RDP
  • Web injects
  • Fake updates
  • Spam emails, etc.

Besides encrypting all personal data, Nacro virus changes crucial Windows functions to be able to run on the system without interruptions. For example, it deletes Shadow Volume Copies[3] in order to make the recovery process much more complicated. Additionally, it modifies Windows Registry to be able to run as soon as the host machine is booted. 

The ransom note that Nacro ransomware drops states the following:


Don’t worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don’t get answer more than 6 hours.

To get this software you need write on our e-mail:

Reserve e-mail address to contact us:

Our Telegram account:

As we previously mentioned, paying people behind Nacro virus is highly risky, as they might simply ignore you and never send you the decryption key that is required for file recovery. Additionally, they might send you a malicious file that would infect your machine with other malware, such as a trojan, rootkit, or other.

Nacro ransomware virusNacro ransomware is a cryptovirus that spreads via malicious software cracks downloaded from torrent sites like KickAssTorrents

Thus, if you were unlucky and got infected, should remove Nacro ransomware first and then explore the file recovery options. While they are quire minuscule if no backups are available, it might still be possible to decode the data in other ways.

For Nacro ransomware termination, use reputable anti-malware software and then scan your system with Reimage Reimage Cleaner Intego to fix the virus damage.

Do not download pirated software or its cracks – ransomware will immediately lock your files as soon as you open the malicious executable

Pirated software and cracks have been extremely popular over the years, as it allows users using software that would otherwise be paid for. However, not only is this behavior illegal, but it can also compromise personal safety. Nevertheless, tools like KMSpico and similar have seen tremendous popularity over the years, as they are used for most popular software cracking.

Crack tools are often flagged by anti-malware software by default, because of the activity that it performs. It initiates modifications that are typical to malware – changing the way the software operates. For that reason, checking if the crack is actually harmful and carries malicious payload is almost impossible.

Therefore, refrain from downloading pirated programs, as well as cracks/keygens. Additionally, install anti-malware software, regularly update your OS, avoid spam email attachments, use secure passwords, and always back up your data!

Remove Nacro ransomware to protect your incoming files from being locked

Nacro ransomware removal should not be very complicated, as long as you employ reputable anti-malware software. There are plenty to choose from, although be aware that all the AV vendors might not recognize new virus variants. Thus, you might need several security tools before you can get rid of Nacro virus. Note that the malware possesses various capabilities, and might sometimes block your security application. In such a case, enter Safe Mode with networking as explained below and perform a full system scan from there.

Nacro ransomware encrypted files

Once you remove Nacro ransomware, you can attempt to recover your files. With backups, there should be no problems – simply connect your external device or access virtual storage and copy the data over. However, with no backups, things get a little more complicated, and the chance of recovery slims down. You can try STOPDecryptor or use alternative solutions instructions of which we provide below.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Nacro virus, follow these steps:

Remove Nacro using Safe Mode with Networking

In case Nacro ransomware is tampering with your security software, enter Safe Mode with Networking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Nacro

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Nacro removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Nacro using System Restore

System Restore can also be used for virus removal:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Nacro. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Nacro removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Nacro from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Nacro, you can use several methods to restore them:

Data Recovery Pro might be useful when trying to recover .nacro locked files

While Data Recovery Pro is not originally created to decode encrypted files, it might be able to restore them in a different way.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Nacro ransomware;
  • Restore them.

Make use of Windows Previous Versions feature

Windows Previous Versions method can only be applied if you had System Restore enabled before your computer got infected with ransomware.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

In some cases, ShadowExplorer will recover all your files

ShadowExplorer would be the ultimate answer if Nacro ransomware failed to delete Shadow Volume Copies from the system.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Make use of specially crafted decryption tool

If the encryption was performed while your computer was offline or the malware failed to connect to its remote server, you can use STOPDecrypter [download link] to retrieve the locked data.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Nacro and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various circumstances, malware is also one of the main culprits that can cause loss of pictures, documents, videos, and other important files. Potentially unwanted programs may clear files that keep the application from running smoothly.

More serious malware infections lead to significant data loss when your documents, system files, or images get locked. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them. Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system.

In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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