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Remove Other:Malware-gen [Trj] (Removal Instructions) - Free Guide

removal by Olivia Morelli - - | Type: Malware

Other:Malware-gen [Trj] – a heuristic detection name for malware that can be encountered on various websites

Other:Malware-gen [Trj]Other:Malware-gen [Trj] is a malicious program that might steal sensitive data or install other malware on the infected system, although can also indicate a false-positive

Other:Malware-gen [Trj] is a computer infection that defines a particular type of computer applications or malicious online connections that can occur via Google Chrome or another web browser. The name is typically used by Avast or AVG security software and is typically connected to various browser-related components that might have been dropped by malicious scripts on various sites. Users started to complain that the pop-up shows up as soon as they try to access relatively harmless websites, or even with every browser launch.

While Other:Malware-gen [Trj] might also be a false-positive (in most cases, it occurs due to corrupted AV program files or outdated database), it is important to investigate each case carefully, as it might indicate malware. Nevertheless, it is possible to double-check it by scanning the device with a different security tool and then adding the particular website to exclusion if it is a false positive.

Name Other:Malware-gen [Trj]
Type Malware (could be a false-positive)
Detected by Avast and AVG
Related Win32:Malware-genHacktool:win32/keygenWin32:Dropper-gen
Infiltration  The detection might pop-up at any time and might stem from malicious browser extensions, installed apps, or various components stored within the browser. PUPs are malware that can be installed in various different ways, including software bundles, spam emails, exploits, fake updates, etc. 
Symptoms  In the case of a Trojan infection, users are highly unlikely to experience visible infection symptoms, although it is possible to observe suspicious processes running in the background, as well as computer errors or crashes. However, in most cases, users only experience Other:Malware-gen [Trj] pop-ups regularly
Removal  There are several methods to eliminate the detection pop-ups. Scan your machine with another anti-malware software and then add an exclusion if it is a false-positive. Otherwise, reset Chrome Sync or the web browser itself
System fix  If you machine was infected with malware, repair the damage done to it with tools like Reimage Reimage Cleaner Intego 

Users can only see the Other:Malware-gen [Trj] detection if they have particular security applications installed on their devices. In most cases, the source for the detection seems to be Chrome.exe, although the websites that are detected as malicious can vary.

Users claimed that Other:Malware-gen [Trj] pop-ups constantly return, even after the security software detects and seemingly sends the detected items to the quarantine. However, once the quarantine is checked, no files are shown inside. Nevertheless, users are soon reminded about the same issue, and they do not know how to remove Other:Malware-gen [Trj] once and for all.

In case Other:Malware-gen [Trj] is not a false-positive, it can be a result of real Trojan infection. These types of malicious applications are usually disguised as something legitimate, such as email attachment from a seemingly reliable source, or a useful application that was placed on a third-party website. In some cases, users can encounter Trojans when they download software cracks or keygens – these are particularly dangerous as there is no way for a regular user to check whether such tools would actually result in malware infection.

Trojans such as Other Malware Gen Trj can be set to perform a variety of different tasks on the infected machine. Typically, the infection routine starts and completes very quickly, all while the Windows changes are applied in the background without users' noticing.

Depending on malware's features, Trojans can usually perform the following tasks on the infected machines:

  • Establish background connections to remote Command & Control servers[1] controlled by hackers;
  • Steal financial information, browser cookies, crypto-wallet data, etc.;
  • Take screenshots and use video camera remotely;
  • Proliferate other malware, such as ransomware, behind users' backs;
  • Gain elevated privileges within the system, which allows the attackers to move laterally within the network if such exists;
  • Send spam and connect the affected machine to a botnet,[2] etc.

As evident, Other:Malware-gen [Trj] infection can cause serious financial losses, compromise privacy, and result in personal data loss. Therefore, it is vital to ensure that Trojans do not gain access to your system.

Other:Malware-gen [Trj] virusOther:Malware-gen [Trj] is a detection name for malicious files and components that can originate from various websites

Since the detection of this kind can mean many things, there are also many ways to perform Other:Malware-gen [Trj] removal. First of all, it is important to make sure as your security software is running on the latest version, as new definitions and updates ensure that false-positives are eliminated and do not bug users.

If the Other:Malware-gen [Trj] virus detection is still present, we highly advise performing a full system scan with another security software, such as SpyHunter 5Combo Cleaner or Malwarebytes. This second check will help to confirm or deny malware prescience on the system. In case nothing is found, it is highly likely to be a false-positive, although we do recommend contacting the AV maker if some doubts remain. Finally, if your computer was indeed infected, eliminate malware and then fix the damage that was done to system files with Reimage Reimage Cleaner Intego.

In some cases, there might be some files that are hidden within Google's servers. In such a case, it is recommended to reset sync of the account. For more instructions, please check the bottom section of the article.

Prevent malware infections on your machine

Trojans are typically advanced malware infections that can initiate thousands of changes to the infected machine without producing any symptoms. This happens because these malicious apps are programmed to work stealthy, although it is no secret that there is a lot of badly coded malware that would instantly give away its presence or simply crash the computer. In some cases, however, this might be even worse than the infection itself, as broken code might permanently corrupt vital system files.

Nevertheless, users should not get infected with Trojans in the first place, and for that, multiple security measures should be applied when browsing the internet or even checking your inbox. Here are several tips provided by security experts from[3]

  • Employ a reliable anti-malware software and keep it updated at all times;
  • Apply security patches as soon as Microsoft releases new updates;
  • Do not allow spam email attachments to run macros or click on links embedded inside the email;
  • Protect all your accounts with strong passwords and never reuse them;
  • Do not click on links that come via IM applications or social media platforms.

Get rid of Other:Malware-gen [Trj] in one way or another

To remove Other:Malware-gen [Trj] from your machine, you should first perform a full system scan with another security software and also ensure that your security software that shows pop-ups is up-to-date. Avast and AVG did state that several domains where whitelisted after users reported that it was a false-positive.

In case another AV tool did not find any infections, we recommend going to Chrome's Sync page and resetting sync of your account so that the data on the servers would be eliminated at once.

Other:Malware-gen [Trj] - reset Chrome syncReset Chrome sync to get rid of Other:Malware-gen [Trj] pop-ups

Another method to remove Other:Malware-gen [Trj] is to reset the installed web browsers – we provide detailed instructions below. Some components are stored within the web browser's settings and can only be eliminated with a full browser reset.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Other:Malware-gen [Trj], follow these steps:

Uninstall Other:Malware-gen [Trj] from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Other:Malware-gen [Trj] and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Other:Malware-gen [Trj] removal.Reset Internet Explorer

Erase Other:Malware-gen [Trj] from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Other:Malware-gen [Trj]-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of Other:Malware-gen [Trj] from Mozilla Firefox (FF)

To reset Mozilla Firefox, please follow these steps:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Other:Malware-gen [Trj] and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Other:Malware-gen [Trj] did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Other:Malware-gen [Trj] removal.Reset Firefox 2

Remove Other:Malware-gen [Trj] from Google Chrome

Reset Google Chrome if the Other: Malware-gen pop-ups keep coming back:[Trj]

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Other:Malware-gen [Trj] by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Other:Malware-gen [Trj]-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Other:Malware-gen [Trj] removal.Reset Chrome 2

Delete Other:Malware-gen [Trj] from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Other:Malware-gen [Trj] and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant a full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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