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Remove Other:Malware-gen [Trj] (Removal Instructions) - Free Guide

removal by Olivia Morelli - - | Type: Malware

Other:Malware-gen [Trj] – a heuristic detection name for malware that can be encountered on various websites

Other:Malware-gen [Trj]
Other:Malware-gen [Trj] is a malicious program that might steal sensitive data or install other malware on the infected system, although can also indicate a false-positive

Other:Malware-gen [Trj] is a computer infection that defines a particular type of computer applications or malicious online connections that can occur via Google Chrome or another web browser. The name is typically used by Avast or AVG security software and is typically connected to various browser-related components that might have been dropped by malicious scripts on various sites. Users started to complain that the pop-up shows up as soon as they try to access relatively harmless websites, or even with every browser launch.

While Other:Malware-gen [Trj] might also be a false-positive (in most cases, it occurs due to corrupted AV program files or outdated database), it is important to investigate each case carefully, as it might indicate malware. Nevertheless, it is possible to double-check it by scanning the device with a different security tool and then adding the particular website to exclusion if it is a false positive.

Name Other:Malware-gen [Trj]
Type Malware (could be a false-positive)
Detected by Avast and AVG
Related Win32:Malware-genHacktool:win32/keygenWin32:Dropper-gen
Infiltration  The detection might pop-up at any time and might stem from malicious browser extensions, installed apps, or various components stored within the browser. PUPs are malware that can be installed in various different ways, including software bundles, spam emails, exploits, fake updates, etc. 
Symptoms  In the case of a Trojan infection, users are highly unlikely to experience visible infection symptoms, although it is possible to observe suspicious processes running in the background, as well as computer errors or crashes. However, in most cases, users only experience Other:Malware-gen [Trj] pop-ups regularly
Removal  There are several methods to eliminate the detection pop-ups. Scan your machine with another anti-malware software and then add an exclusion if it is a false-positive. Otherwise, reset Chrome Sync or the web browser itself
System fix  If you machine was infected with malware, repair the damage done to it with tools like Reimage Reimage Cleaner Intego 

Users can only see the Other:Malware-gen [Trj] detection if they have particular security applications installed on their devices. In most cases, the source for the detection seems to be Chrome.exe, although the websites that are detected as malicious can vary.

Users claimed that Other:Malware-gen [Trj] pop-ups constantly return, even after the security software detects and seemingly sends the detected items to the quarantine. However, once the quarantine is checked, no files are shown inside. Nevertheless, users are soon reminded about the same issue, and they do not know how to remove Other:Malware-gen [Trj] once and for all.

In case Other:Malware-gen [Trj] is not a false-positive, it can be a result of real Trojan infection. These types of malicious applications are usually disguised as something legitimate, such as email attachment from a seemingly reliable source, or a useful application that was placed on a third-party website. In some cases, users can encounter Trojans when they download software cracks or keygens – these are particularly dangerous as there is no way for a regular user to check whether such tools would actually result in malware infection.

Trojans such as Other Malware Gen Trj can be set to perform a variety of different tasks on the infected machine. Typically, the infection routine starts and completes very quickly, all while the Windows changes are applied in the background without users' noticing.

Depending on malware's features, Trojans can usually perform the following tasks on the infected machines:

  • Establish background connections to remote Command & Control servers[1] controlled by hackers;
  • Steal financial information, browser cookies, crypto-wallet data, etc.;
  • Take screenshots and use video camera remotely;
  • Proliferate other malware, such as ransomware, behind users' backs;
  • Gain elevated privileges within the system, which allows the attackers to move laterally within the network if such exists;
  • Send spam and connect the affected machine to a botnet,[2] etc.

As evident, Other:Malware-gen [Trj] infection can cause serious financial losses, compromise privacy, and result in personal data loss. Therefore, it is vital to ensure that Trojans do not gain access to your system.

Other:Malware-gen [Trj] virus
Other:Malware-gen [Trj] is a detection name for malicious files and components that can originate from various websites

Since the detection of this kind can mean many things, there are also many ways to perform Other:Malware-gen [Trj] removal. First of all, it is important to make sure as your security software is running on the latest version, as new definitions and updates ensure that false-positives are eliminated and do not bug users.

If the Other:Malware-gen [Trj] virus detection is still present, we highly advise performing a full system scan with another security software, such as SpyHunter 5Combo Cleaner or Malwarebytes. This second check will help to confirm or deny malware prescience on the system. In case nothing is found, it is highly likely to be a false-positive, although we do recommend contacting the AV maker if some doubts remain. Finally, if your computer was indeed infected, eliminate malware and then fix the damage that was done to system files with Reimage Reimage Cleaner Intego.

In some cases, there might be some files that are hidden within Google's servers. In such a case, it is recommended to reset sync of the account. For more instructions, please check the bottom section of the article.

Prevent malware infections on your machine

Trojans are typically advanced malware infections that can initiate thousands of changes to the infected machine without producing any symptoms. This happens because these malicious apps are programmed to work stealthy, although it is no secret that there is a lot of badly coded malware that would instantly give away its presence or simply crash the computer. In some cases, however, this might be even worse than the infection itself, as broken code might permanently corrupt vital system files.

Nevertheless, users should not get infected with Trojans in the first place, and for that, multiple security measures should be applied when browsing the internet or even checking your inbox. Here are several tips provided by security experts from[3]

  • Employ a reliable anti-malware software and keep it updated at all times;
  • Apply security patches as soon as Microsoft releases new updates;
  • Do not allow spam email attachments to run macros or click on links embedded inside the email;
  • Protect all your accounts with strong passwords and never reuse them;
  • Do not click on links that come via IM applications or social media platforms.

Get rid of Other:Malware-gen [Trj] in one way or another

To remove Other:Malware-gen [Trj] from your machine, you should first perform a full system scan with another security software and also ensure that your security software that shows pop-ups is up-to-date. Avast and AVG did state that several domains where whitelisted after users reported that it was a false-positive.

In case another AV tool did not find any infections, we recommend going to Chrome's Sync page and resetting sync of your account so that the data on the servers would be eliminated at once.

Other:Malware-gen [Trj] - reset Chrome sync
Reset Chrome sync to get rid of Other:Malware-gen [Trj] pop-ups

Another method to remove Other:Malware-gen [Trj] is to reset the installed web browsers – we provide detailed instructions below. Some components are stored within the web browser's settings and can only be eliminated with a full browser reset.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Other:Malware-gen [Trj], follow these steps:

Uninstall Other:Malware-gen [Trj] from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Other:Malware-gen [Trj] and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Other:Malware-gen [Trj] removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase Other:Malware-gen [Trj] from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Other:Malware-gen [Trj] should be removed from your Microsoft Edge browser.

Get rid of Other:Malware-gen [Trj] from Mozilla Firefox (FF)

To reset Mozilla Firefox, please follow these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Other:Malware-gen [Trj] and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Other:Malware-gen [Trj] removal. Click on 'Reset Firefox' button for a couple of times

Remove Other:Malware-gen [Trj] from Google Chrome

Reset Google Chrome if the Other: Malware-gen pop-ups keep coming back:[Trj]

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Other:Malware-gen [Trj] and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Other:Malware-gen [Trj] removal. Click on 'Reset' button to complete your removal

Delete Other:Malware-gen [Trj] from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Other:Malware-gen [Trj] or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Other:Malware-gen [Trj] removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant a full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. 

Nevertheless, there's a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various circumstances, malware is also one of the main culprits that can cause loss of pictures, documents, videos, and other important files. Potentially unwanted programs may clear files that keep the application from running smoothly.

More serious malware infections lead to significant data loss when your documents, system files, or images get locked. Ransomware is the one that is focused on such functions, so your device gets useless without access to needed data. Even though there is little to no possibility to recover after file-locking threats, some applications have features for such recovery in the system.

In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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