Severity scale:  

Remove Promorad2 ransomware (Virus Removal Guide) - Bonus: Decryption Steps

removal by Julie Splinters - - | Type: Ransomware

Promorad2 ransomware is a decryptable variant of STOP virus that mainly targets Brazilian users

Promorad2 ransomware

Promorad2 ransomware is a file locking malware that was first spotted in early March 2019 attacking mainly Brazilian users. This variant of STOP/Djvu ransomware is almost identical to its predecessor – .promorad file virus, which also uses AES encryption algorithm to lock up files and drops a ransom note _readme.txt to inform users about the infection and what should they do next. Allegedly, Promorad2 virus authors ask for $980 in Bitcoin for the file decryptor and also tell users to contact them via or However, this version of the file locker is decryptable so that victims can retrieve their data for free. Unfortunately, Promorad2 is known to distribute AZORult simultaneously,[1] so users who got infected are required to take extra steps in order to ensure the security of their personal information.

Name Promorad2
Type Ransomware
Family STOP/Djvu
Infection means Most likely cracked software installers, but can also spread via spam emails, fake updates, brute-force attacks, etc.
File extension .promorad2
Ransom note _readme.txt
Contact or
Ransom size $980 or $490 in BTC
Secondary payload AZORult malware
Decryptable? Yes, download decryptor [direct link] developed by Michael Gillespie
Virus removal Use Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or other reputable security software

Promorad2 ransomware is most likely using a variety of infection methods, including unprotected RDP connection, spam emails, exploits, fake updates, etc. However, users reported that they find their computer infected after downloading cracked or repacked software from torrent or similar file-sharing websites.[2]

As soon as Promorad2 virus is injected, it focuses on documents, pictures, videos, music, databases, spreadsheets, and other most commonly used files. After completing the scan, malware modifies each of the files by appending .promorad2 file extension, so that a picture.jpg is turned into picture.jpg.promorad2. From that point, users' access to all personal data on the device is restricted.

Promorad2 ransomware then produces a ransom note which states:


Don’t worry my friend, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.
Check your e-mail “Spam” folder if you don’t get answer more than 6 hours.

To get this software you need write on our e-mail: 

Reserve e-mail address to contact us:

Your personal ID:

While hackers offer free test decryption and a 50% discount, you should not pay the ransom and never contact them. First of all, there is a high chance to decrypt files for free with the tool created by security experts. If that is not successful, you can also use third-party tools to recover your data. But first, you have to take care of Promorad2 ransomware removal.

To remove Promorad2 ransomware, you should employ reputable security software that can detect[3] the threat, such as Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner. In some cases, however, you might have to enter Safe Mode with Networking for that, as malware might interfere with the operation of the antivirus program.

Promorad2 cryptovirusPromorad2 ransomware is a cryptovirus that is usually distributed via insecure third-party sites that host cracked or repacked software

Do not download pirated software or its cracks

Ransomware is often distributed via third-party websites that host repacked or cracked installers. Do not forget that downloading pirated software is illegal, and might result in hefty fines. Additionally, such domains often host malware that is disguised as one of the illegal applications. Therefore, the best would be staying away from such sites altogether.

Nevertheless, if you are still willing to risk it, we highly advise you scan every executable you download from file sharing sites with tools like Virus Total or reputable security software. The same goes for seemingly legitimate files or hyperlinks inside suspicious emails.

Finally, it is also very important to keep your operating system and installed applications updated with the newest security patches, as software vulnerabilities might allow bad actors to abuse exploit kits to inject malware without user interaction.

Another great solution is keeping backups for all your personal files. This will make the recovery procedure after the infection a much easier process, and you will also avoid losing your data permanently or paying ransom to cybercrooks.

Remove Promorad2 virus from your computer and avoid other cyber infections

As we already mentioned, Promorad2 virus is simultaneously distributed with AZORult data stealer. Therefore, if you noticed your files locked, you need to use a powerful security tool to terminate both threats. However, be aware that the functionality of malware might prevent Promorad2 ransomware removal. In such a case, enter Safe Mode with Networking as explained below and perform the procedure from there.

Once you remove Promorad2 ransomware, along with any secondary payloads that it might have implemented, you can then start a recovery procedure. You should firstly download decryptor developed by security experts and try it. If that does not work, make use of third-party applications, although this recovery method will rarely work to retrieve all your data.

Finally, due to the secondary payload, we recommend you change all your passwords and enable two-factor authentication on all your accounts (banking, social networks, communication programs, etc.). Additionally, you might want to check your banking history in case some illegal transactions were processed due to an information leak.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Promorad2 virus, follow these steps:

Remove Promorad2 using Safe Mode with Networking

In case Promorad2 virus interferes with termination procedure, access Safe Mode with Networking as follows:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Promorad2

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Promorad2 removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Promorad2 using System Restore

Removing the malware is also possible by using System Restore:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Promorad2. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Promorad2 removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Promorad2 from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

This version of STOP/Djvu is already decryptable, so there is no need to contact cybercriminals. You should try using third-party tools or the decryptor developed by security researchers instead.

If your files are encrypted by Promorad2, you can use several methods to restore them:

Data Recovery Pro might be able to retrieve your files

While data retrieval is not guaranteed, this tool might be able to restore at least some of your files.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Promorad2 ransomware;
  • Restore them.

Make use of Windows Previous Versions Feature

Windows Previous Versions Feature will only work if you had System Restore enabled before ransomware locked your files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

In some cases, ShadowExplorer will recover all your data

All ransomware viruses are programmed to remove Shadow Volume Copies. If the process fails, however, tools like ShadowExplorer will be able to restore your data.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Take advantage of STOP ransomware decryptor

Security researcher Michael Gillespie continually updates the STOP decryptor that he developed. Download the tool and try to recover all your files.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Promorad2 and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Julie Splinters
About the company Esolutions


Your opinion regarding Promorad2 ransomware