Remove Win64:pup-gen (Virus Removal Guide) - Chrome, Firefox, IE, Edge

removal by Alice Woods - - | Type: Malware

Win64:pup-gen Removal Guide

What is Win64:pup-gen?

Win64:pup-gen is a heuristic detection name that may either be a false positive or indicate the fact that Windows crack tool is running on the machine

Win64:pup-gen detection  nameWin64:pup-gen is an AV detection that may indicate a Windows activation crack infringements

Win64:pup-gen is a detection name that is typically displayed by security programs, such as AVG, Sophos, Avast, and others. Although this detection might be a false positive due to some faulty virus definition, which might have been installed with the latest security updates, the mentioned AV detection is likely to be triggered by a potentially unwanted program (PUP) or malware.

According to cybersecurity experts, the Win64:pup-gen virus alert may be triggered by windowsdefender.exe, SppExtComObjHook.dll, and similar files. Often the alert reports the relation with the svchost.exe process and the C:\Windows\Temp\ location. If your anti-virus program displays suchlike alerts, there's a high risk of having an untrustworthy application running in the background. Thus, it's recommended rebooting the system into Safe Mode and running a full anti-malware scan.

According to Avast[1], the report of the Win64:pup-gen malware in relation to the SppExtComObjHook.dll file is the consequence of downloading software cracks for illegal activation of Windows OS. To check the ongoing malware detections and other system malfunctioning, experts recommend removing the content from the Temp folder and uninstalling cracking tools, such as AutoKMS, Re-Loader, KMSPico, and others.

Name Win64:pup-gen
Type Generic detection name
Related to Windowsdefender.exe, SppExtComObjHook.dll files
AV programs The detection is usually brought by Avast, AVG, and Sophos. Other anti-virus tools may indicate the issue under a different detection name
Trigger The detection is likely to be triggered by malware or PUP. However, if it is related to the above-mentioned files, it's a clear sign that the system is running pirated software for cracking Windows licenses.
Distribution PUPs can enter the system via software packages, third-party download sites, fake updates, etc. In case the problem is related to cracks, it's most likely that the user downloaded it intentionally trying to bypass payment for the license
Elimination To stop AV programs from reporting the Win64:pup-gen malware, you should perform a full system scan and eliminate all PUPs. If that did not help, make sure to completely eliminate software cracks, keygens, and other pirated software
Malware damage To optimize the performance of Windows OS, take advantage of the ReimageIntego repair tool

It's possible that the Win64:pup-gen detection is false because of some AV update problems and inconsistencies. However, experts from AVG warn that this detection usually has a serious ground and should be treated carefully. People who receive an alert that contains the below-given information should take immediate steps to clean the machine from PUP/malware/Trojan infection:

Name: Win64:PUP-gen [PUP]
Gravity: 3
File path: C:\Windows\Temp\SppExtComObjHook.dll
Process: C:\Windows\System32\svchost.exe
Detected by: Files module
Status: Blocked.

The detection is apparently related to the SppExtComObjHook.dll, which is one of the files that belong to the Windows license cracking tools. Users who are not aware of crack tools and did not download something like that recently are strongly advised to delete the Temp folder and then repeat a scan with the AV engine. To remove this folder, you should:

  • Press Windows key + R to open the run dialog.
  • Type the %temp% and press Enter.
  • Remove all files stored in the Temp folder and restart your PC.
  • The perform a scan with the AV tool.

Major security programs can identify, quarantine, and remove Win64:pup-gen related virus safely. Therefore, you can use any tool that you trust and prefer using. However, make sure that the one that you are going to use features an updated virus database.

Upon the Win64:pup-gen removal, try running a scan with a system optimization tool, such as ReimageIntego. You may question why you need a repair tool at all, but there's an important fact to mention – malware, virus, and PUPs tend to leave their footprints under system locations, such as Windows Registry, Temp folders, web browsers, etc. Luckily, a reliable optimization tool can help to fix malware damage quite easily. That's why you need it.

If you are not an expert in malware removal, then you should follow the Win64:pup-gen removal guide that has been submitted by 2-spyware security experts. You should follow each step and perform them in the right sequence.

Win64:pup-gen virusWin64:pup-gen virus detection can be false positive, related to PUP or caused by pirated entries

PUP and malware infiltration strategies

Adware, browser hijackers, and similar PUPs are usually spread bundled with freeware and shareware. They cannot be installed on the system without the user's approval, which is why this type of apps is not considered malicious. The only way to stay away from PUPs is to be cautious during freeware installation processes.

However, dangerous viruses, such as spyware, Trojans, keyloggers, worms, etc. take advantage of stealthy infiltration strategies, for instance:

  • infected spam email attachment[2];
  • illegal/pirated software, such as cracks or keygens;
  • fake software updates;
  • misleading ads on suspicious websites, etc.

In order to maintain the machine malware-free, you should mind precautionary measures all the time. Cybersecurity experts from NoVirus.uk[3] distinguish the following means of security as the most important:

  • install a professional anti-virus program and keep it up-to-date;
  • install software or its updates from the official developer’s websites;
  • do not use file-sharing services or P2P networks;
  • bypass questionable or, contrary, eye-catchy pop-up ads that promote system tools, browser helper tools, warn about missing updates or offer to subscribe to Push Notifications;
  • ensure that the real-time protection is enabled on your AV settings;
  • avoid visiting potentially dangerous websites, such as gambling, gaming, or pornographic
  • do not open suspicious attachments that are provided in the misleading emails.

Win64:pup-gen malwareWin64:pup-gen detection can be displayed by the AV engine if the latter detects malicious files and processes that belong to Windows key cracks

Eliminate Win64:pup-gen virus from the system

It may sometimes be difficult to understand if the AV engine alerts are real or false positive. Thus, it's not advisable to ignore any security warnings as your machine may be running a potentially dangerous or malicious infection that may cause serious damage. If you've been reported about Win64:pup-gen virus, we recommend restarting the machine into Safe Mode with Networking, deleting the Temp folder, and then initiate a full system scan with the AV tool.

As we have already pointed out, this particular infection may be related to Windows license cracking tools. Thus, if you have been using such apps, we recommend you to start Win64:pup-gen removal from a full uninstall of all pirated software and their remnants. After that, re-scan the system with an anti-malware program.

Anyway, we do not recommend you to remove Win64:pup-gen virus manually. This detection may be related to several unwanted programs, malware, PUPs, and so on. Thus, the only reliable remedy is a professional AV tool. Our recommended programs are SpyHunter 5Combo Cleaner or Malwarebytes. Upon the elimination, scan the machine with ReimageIntego optimizer to recover the system's performance to the state prior to malware infiltration.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Win64:pup-gen. Follow these steps

Manual removal using Safe Mode

Learn how to boot the system into Safe Mode with Netoworking:

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Remove Win64:pup-gen using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Win64:pup-gen. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that Win64:pup-gen removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Win64:pup-gen and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting malware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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