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Remove Win64:pup-gen (Virus Removal Guide) - Chrome, Firefox, IE, Edge

removal by Alice Woods - - | Type: Malware

Win64:pup-gen is a heuristic detection name that may either be a false positive or indicate the fact that Windows crack tool is running on the machine

Win64:pup-gen detection  name

Win64:pup-gen is a detection name that is typically displayed by security programs, such as AVG, Sophos, Avast, and others. Although this detection might be a false positive due to some faulty virus definition, which might have been installed with the latest security updates, the mentioned AV detection is likely to be triggered by a potentially unwanted program (PUP) or malware.

According to cybersecurity experts, the Win64:pup-gen virus alert may be triggered by windowsdefender.exe, SppExtComObjHook.dll, and similar files. Often the alert reports the relation with the svchost.exe process and the C:\Windows\Temp\ location. If your anti-virus program displays suchlike alerts, there's a high risk of having an untrustworthy application running in the background. Thus, it's recommended rebooting the system into Safe Mode and running a full anti-malware scan. 

According to Avast[1], the report of the Win64:pup-gen malware in relation to the SppExtComObjHook.dll file is the consequence of downloading software cracks for illegal activation of Windows OS. To check the ongoing malware detections and other system malfunctioning, experts recommend removing the content from the Temp folder and uninstalling cracking tools, such as AutoKMS, Re-Loader, KMSPico, and others. 

Name Win64:pup-gen
Type Generic detection name
Related to  Windowsdefender.exe, SppExtComObjHook.dll files
AV programs The detection is usually brought by Avast, AVG, and Sophos. Other anti-virus tools may indicate the issue under a different detection name
Trigger The detection is likely to be triggered by malware or PUP. However, if it is related to the above-mentioned files, it's a clear sign that the system is running pirated software for cracking Windows licenses. 
Distribution  PUPs can enter the system via software packages, third-party download sites, fake updates, etc. In case the problem is related to cracks, it's most likely that the user downloaded it intentionally trying to bypass payment for the license
Elimination To stop AV programs from reporting the Win64:pup-gen malware, you should perform a full system scan and eliminate all PUPs. If that did not help, make sure to completely eliminate software cracks, keygens, and other pirated software
Malware damage To optimize the performance of Windows OS, take advantage of the Reimage Reimage Cleaner Intego repair tool

It's possible that the Win64:pup-gen detection is false because of some AV update problems and inconsistencies. However, experts from AVG warn that this detection usually has a serious ground and should be treated carefully. People who receive an alert that contains the below-given information should take immediate steps to clean the machine from PUP/malware/Trojan infection:

Name: Win64:PUP-gen [PUP]
Gravity: 3
File path: C:\Windows\Temp\SppExtComObjHook.dll
Process: C:\Windows\System32\svchost.exe
Detected by: Files module
Status: Blocked.

The detection is apparently related to the SppExtComObjHook.dll, which is one of the files that belong to the Windows license cracking tools. Users who are not aware of crack tools and did not download something like that recently are strongly advised to delete the Temp folder and then repeat a scan with the AV engine. To remove this folder, you should:

  • Press Windows key + R to open the run dialog. 
  • Type the %temp% and press Enter. 
  • Remove all files stored in the Temp folder and restart your PC. 
  • The perform a scan with the AV tool. 

Major security programs can identify, quarantine, and remove Win64:pup-gen related virus safely. Therefore, you can use any tool that you trust and prefer using. However, make sure that the one that you are going to use features an updated virus database.

Upon the Win64:pup-gen removal, try running a scan with a system optimization tool, such as Reimage Reimage Cleaner Intego. You may question why you need a repair tool at all, but there's an important fact to mention – malware, virus, and PUPs tend to leave their footprints under system locations, such as Windows Registry, Temp folders, web browsers, etc. Luckily, a reliable optimization tool can help to fix malware damage quite easily. That's why you need it.  

If you are not an expert in malware removal, then you should follow the Win64:pup-gen removal guide that has been submitted by 2-spyware security experts. You should follow each step and perform them in the right sequence. 

Win64:pup-gen virusWin64:pup-gen virus detection can be false positive, related to PUP or caused by pirated entries

PUP and malware infiltration strategies

Adware, browser hijackers, and similar PUPs are usually spread bundled with freeware and shareware. They cannot be installed on the system without the user's approval, which is why this type of apps is not considered malicious. The only way to stay away from PUPs is to be cautious during freeware installation processes. 

However, dangerous viruses, such as spyware, Trojans, keyloggers, worms, etc. take advantage of stealthy infiltration strategies, for instance: 

  • infected spam email attachment[2];
  • illegal/pirated software, such as cracks or keygens;
  • fake software updates;
  • misleading ads on suspicious websites, etc.

In order to maintain the machine malware-free, you should mind precautionary measures all the time. Cybersecurity experts from NoVirus.uk[3] distinguish the following means of security as the most important:

  • install a professional anti-virus program and keep it up-to-date;
  • install software or its updates from the official developer’s websites;
  • do not use file-sharing services or P2P networks;
  • bypass questionable or, contrary, eye-catchy pop-up ads that promote system tools, browser helper tools, warn about missing updates or offer to subscribe to Push Notifications;
  • ensure that the real-time protection is enabled on your AV settings;
  • avoid visiting potentially dangerous websites, such as gambling, gaming, or pornographic
  • do not open suspicious attachments that are provided in the misleading emails.  

Win64:pup-gen malwareWin64:pup-gen detection can be displayed by the AV engine if the latter detects malicious files and processes that belong to Windows key cracks

Eliminate Win64:pup-gen virus from the system

It may sometimes be difficult to understand if the AV engine alerts are real or false positive. Thus, it's not advisable to ignore any security warnings as your machine may be running a potentially dangerous or malicious infection that may cause serious damage. If you've been reported about Win64:pup-gen virus, we recommend restarting the machine into Safe Mode with Networking, deleting the Temp folder, and then initiate a full system scan with the AV tool. 

As we have already pointed out, this particular infection may be related to Windows license cracking tools. Thus, if you have been using such apps, we recommend you to start Win64:pup-gen removal from a full uninstall of all pirated software and their remnants. After that, re-scan the system with an anti-malware program. 

Anyway, we do not recommend you to remove Win64:pup-gen virus manually. This detection may be related to several unwanted programs, malware, PUPs, and so on. Thus, the only reliable remedy is a professional AV tool. Our recommended programs are SpyHunter 5Combo Cleaner or Malwarebytes. Upon the elimination, scan the machine with Reimage Reimage Cleaner Intego optimizer to recover the system's performance to the state prior to malware infiltration.  

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Win64:pup-gen, follow these steps:

Remove Win64:pup-gen using Safe Mode with Networking

Learn how to boot the system into Safe Mode with Netoworking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Win64:pup-gen

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Win64:pup-gen removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Win64:pup-gen using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Win64:pup-gen. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Win64:pup-gen removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Win64:pup-gen and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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