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Matrix ransomware. How to Remove? (Uninstall Guide)

removal by - -   | Type: Ransomware
12

Matrix ransomware levels up

Matrix virus, alternatively called as matrix9643@yahoo.com ransomware[1], functions as a crypto-Trojan. It was spotted by malware researchers on December 1st, 2016. The virus is Matrix movie-themed, and targets English and Russian-speaking computer users because the ransom note it saves on the computer system is written firstly in Russian, then in English language. The ransom note is called matrix-readme.rtf, and it commands victims to contact scammers via provided email addresses: matrix9643@yahoo.com or redtablet9643@yahoo.com. It definitely differs from those viruses that just provide criminals’ Bitcoin address and links where to obtain this virtual currency. What is more, scammers use a Yahoo email account, which is considered not safe (for scammers).

As soon as such malware compromises a computer, personal files become worthless because the virus distorts them on a structural level. In other words, virus applies AES+RSA encryption to make them inaccessible for the user, and also supplements original filenames with .matrix extension. If you’re looking for Matrix decryption tool, you should know that currently there is none. It is extremely hard to decrypt files without knowing the decryption key, and that is why ransomware developers make every effort to hide it from the computer user. Typically, they just transfer the decryption key to their servers so that the victim could not reach it. They offer this key in exchange for ransom, but there are some reasons why you shouldn’t be paying it. The main reason to keep your money to yourself is the fact that malware creators tend to not provide decryption tools once they receive the ransom. Why would they? They just need your money, and they definitely do not care about you or your files. Therefore, we advise you not to shell out money to cyber criminals and remove Matrix ransomware virus in a hurry. You can use anti-malware tools, such as Reimage or Malwarebytes Anti Malware, for the ransomware elimination.

We suggest you create a backup of encrypted data and keep it safely until someone releases a free decryption tool - if you have heard about TeslaCrypt[2] or PrincessLocker[3] cases, you probably understand that it is possible to decrypt files once they're encrypted; however, malware reversers need to spend a lot of time to create malware decryptors, so please be patient! 

Variations of this ransomware

TheMatrixHasYou ransomware. Another example of Matrix malware has emerged recently, and it seems to be similar to the initial virus version. Just like matrix9643@yahoo.com virus, it renders files into worthless pieces of data. It converts documents, photos, databases, presentations, videos, and other files that the victim keeps in the computer into junk files that take space but cannot be used in any way. The only noticeable difference between the initial version of the ransomware and TheMatrixHasYou virus is that the latter provides different contact emails: TheMatrixHasYou9643@yahoo.com and noliberty9643@yahoo.com, and leaves information about the attack in .MATRIX-KEY.RTF file. This version is also still very dangerous, and currently, there is no antidote for its poison. If your files have been encrypted, you should restore them from backup or remain patient until reverse-malware engineers discover a way to crack it and create a free decryptor. Until then, remove Matrix malware to protect your PC from additional malware.

March 2017 update: Matrix terrorizes users with a fake FBI notice

Receiving an urgent alert from the Federal Bureau of Investigation, National Security Agency or another legal institution is not a pleasant experience, as long it is genuine. Likewise, similar institutions inspire cyber villains to polish their hacking techniques. The current version of Matrix malware frightens users into thinking that their computer and data have been locked due to the US law violation. The counterfeited messages claim that their devices have been blocked due to the detected content of child pornography and similar criminal activities. It also refers to the Criminal Code to deceive users more. However, few affected netizens might check the referred article and find out the different content. Keep in mind that mentioned institutions do not urge you to pay any amount of money within a specified amount of them.

Matrix hackers expect you to remit the payment within 96 hours in order to escape life imprisonment sentence. It is not difficult to look through the deception since the crooks provide a Bitcoin address and thematrixhasyou9643@yahoo.com and cremreihanob1979@yandex.ru. Be vigilant when reviewing the spam folder. Do not open any email attachments before verifying the sender. Hackers often leave grammar mistakes and typos in such messages. Matrix hijack is performed with the assistance of JNwpM1mu.exe executable file. It can occupy a device via HEUR/QVM10.1.0000.Malware.Gen,  malicious_confidence_100% (D),TR/Crypt.Xpack.uhqit, and similar trojan horses. 

The hijack techniques of the malware

Of course, no one wants to become a victim of a ransomware attack. Sadly, many computer users are not aware of ransomware menace so that they can become victims easily. If you still believe that "Default" or "Standard" option is the best way to install your downloads, you are wrong. These settings typically contain invitations to try "recommended third-party software," which can be highly insecure. Although in the past software bundles were used to deliver legitimate software only, nowadays scammers manage to deliver malware along reliable-looking programs, too[4].

What is more, you can get a malicious virus via email. Please watch what you click on, install, or just download to your computer. Not every file that looks legitimate and safe is secure in reality; therefore, you should never open vague letters before checking if the sender is actually the person that he/she claims to be. You can look for information about such senders by googling their email account. The next ransomware-preventive measure to take is to backup your files. Having a backup is essential because it is the only way to recover your files in case a ransomware virus encrypts them. Finally, install anti-malware software to keep you and your personal files secure.

Remove Matrix virus instead of paying the ransom

Now that you know how ransomware spreads and how to avoid installing such viruses, you probably want to remove Matrix virus as soon as possible. The first question you should answer is whether you have a malware removal tool or not. If not, follow these Matrix removal guidelines to delete Matrix virus from the system for good. To eliminate it, you will need a good anti-malware software. Before you do it, reboot your PC using instructions provided below.

Now let's discuss the ransom part. First of all, if you're willing to pay it, do not delete the infection - do it afterward. However, we STRONGLY recommend you not to pay the ransom. There are numerous reasons why it is not worth paying; there are insufficient possibilities that criminals will decide to give you the decryption key to unlock files[5]. Besides, if you paid, you would encourage scammers to keep going and creating more malware. This will cause the number of ransomware victims grow. Although it is not a direct way to fight with ransomware, it can help to lower the number of ransomware cases in general. If victims stopped paying ransoms, cyber criminals would no longer see a point to create them.

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What to do if failed?
If you failed to remove infection using Reimage Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Matrix ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
Reimage is recommended to uninstall Matrix ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
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References

Method 1. Remove Matrix using Safe Mode with Networking

Step 1: Reboot your computer to Safe Mode with Networking
Windows 7 / Vista / XP
  • Click Start Shutdown Restart OK.
  • When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
  • Select Safe Mode with Networking from the list
Select 'Safe Mode with Networking'
Windows 10 / Windows 8
  • Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
  • Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
  • Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window.
Select 'Enable Safe Mode with Networking'
Step 2: Remove Matrix

Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Matrix removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Method 2. Remove Matrix using System Restore

Step 1: Reboot your computer to Safe Mode with Command Prompt
Windows 7 / Vista / XP
  • Click Start Shutdown Restart OK.
  • When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
  • Select Command Prompt from the list
Select 'Safe Mode with Command Prompt'
Windows 10 / Windows 8
  • Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
  • Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
  • Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window.
Select 'Enable Safe Mode with Command Prompt'
Step 2: Restore your system files and settings
  • Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
  • Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
  • When a new window shows up, click Next and select your restore point that is prior the infiltration of Matrix. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
  • Now click Yes to start system restore. Click 'Yes' and start system restore
Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Matrix removal is performed successfully.
Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Matrix from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If files have been encrypted, you can try our suggested methods to recover them. However, we strongly advise you to create a backup of encrypted files to have an intact copy. Sometimes failure to decrypt files can completely destroy them!

If your files are encrypted by Matrix, you can use several methods to restore them:

Data Recovery Pro

 

If you want, you can use Data Recovery Pro to decrypt your files. You can find full instructions on how to use such tool below.

Find those Windows Previous Versions

Windows Previous Versions come in handy when the current data versions get corrupted. If you enabled System Restore function a while ago, you can try to recover your files now. Bear in mind that this method helps to fix files one by one, so if you want to restore a big number of files at once, this is not the method you should go for. 

  • Find an encrypted file you need to restore and right-click on it;
  • Select "Properties" and go to "Previous versions" tab;
  • Here, check each of available copies of the file in "Folder versions". You should select the version you want to recover and click "Restore".

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Matrix and other ransomwares, use a reputable anti-spyware, such as Reimage, PlumbytesWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

Lucia Danes
Lucia Danes - Virus researcher

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Information updated:

Comments on Matrix ransomware

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Mario21
Cant open my files! This is nerve-wracking experience! There must be a way to restore them! somehow! please!
0
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Ombre
AGAIN, a new ransomware! It saddens me so much to hear about new viruses daily!

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