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Remove Help_help_help ransomware / virus (Tutorial) - Removal Guide

removal by Gabriel E. Hall - - | Type: Ransomware

What does Help_help_help ransomware hide?

If you see Help_help_help virus on the device, we‘ve got bad news for you – you have been infected with the latest version of Cerber. At the end of the last year, Cerber creators have dropped another present for the virtual community – Red Cerber. On the occasion of Christmas and New year‘s holidays, the racketeers altered the veneer of the threat. Besides these external changes, slight modifications in the source code were implemented as well. As a result, this action made the virus more destructive than ever. Since the emergence, the ransomware had evolved into a global cyber infection[1]. Even the most vigilant netizens might not feel safe on the Web anymore. After keeping a low profile for a while, the penetrators returned with a blast – not only does Cerber present altered ransom messages, but it has also replenished its distribution channels. Besides using well-known Rig exploit kit[2], it added another malware to its collection – Nemucod. Despite the fact that Cerber is active and keeps upgrading, there is a way to confront it. In the below article you will find detailed information how to remove Help_help_help virus. Do not waste time and launch cyber security applications, for example, Reimage Reimage Cleaner Intego or Malwarebytes, to terminate the infection.

The screenshot of Help_help_help virusNow Cerber declares its demands in help_help_help*.hta file.

Throughout its rapid evolution, the virtual community has already been assault by five consecutive versions of Cerber malware. Firstly, it emerged as an ordinary ransomware which required a system reboot for completely paralyzing a victim‘s computer. Later on, the hackers added a voice message to frighten netizens even more. They made sure that Cerber would encrypt the files with a complex RSA-2048 encryption technique leaving fewer chances for the victims to recover the data in alternative methods. Another key strength of the malware is that it has been able to disguise under credible spam emails. Users, alerted with the message about the invoice or tax payment, would rush to open the attachment only to find out about the virtual evil they have released from the Pandora box. Finally, Red Cerber was introduced. Interestingly, that the latest version did not delete shadow volume copies anymore. Speaking of Help_help_help ransomware, it operates as an upgraded edition of the former version. IT security specialists have named it since it leaves *HELP_HELP_HELP*.hta on the system. Instead of previously used help decrypt.txt file, now all the data recovery instructions are presented in HELP_HELP_HELP[random cahracters].hta file.

Are there any other changes?

Fueled by their greed for profit, ransomware developers have also introduced changes in the distribution strategies[3]. Besides attacking the virtual community through millions of spam emails with corrupted JavScript and PDF attachments, the cyber criminals of HELP_HELP_HELP ransomware also shifted their attention to using Rig exploit kit[4]. The outdated software also serves for the misdeeds of the hackers. Furthermore, it has been revealed that Cerber and Nemucod exploit kit developers joined forces to double the scale of the attack. Another recent discovery revealed that the crooks also modified Cerber into ransomware-as-a-service (RaaS)[5]. The latest version of Nemucod, which is detectable as JS/Nemucod.GE!Eldorado by some anti-virus urtilities, helps distribute the malware in a cer.jpg file. Once the file gets into a system, it shape-shifts into an executable file. Even if you have been affected by HELP_HELP_HELP hijack, there are still ways to deal with the malware. Start HELP_HELP_HELP removal right away.

Eliminating HELP_HELP_HELP malware

When it comes to any ransomware, time is a crucial factor. Do not waste any minute and terminate the infection. For that task, you need to install an anti-spyware application to remove HELP_HELP_HELP virus. Keep in mind that the software needs to be updated for it to eradicate the infection fully. If you encounter any problems completing HELP_HELP_HELP removal, look up the below-displayed instructions. You might need to enter Safe Mode to run a malware removal program since the virus may shut it down in a normal mode. At the moment, there is no official decrypter released, but the bonus recovery tips might be of use.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Help_help_help virus, follow these steps:

Remove Help_help_help using Safe Mode with Networking

Enter Safe Mode to activate your virus removal utilities.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Help_help_help

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Help_help_help removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Help_help_help using System Restore

System Recovery is another method you might opt for while confronting help_help_help virus.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Help_help_help. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Help_help_help removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Help_help_help from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Help_help_help, you can use several methods to restore them:

Is it worth installing Data Recovery Pro?>

Since virus researchers still work on Red Cerber and Help_help_help Decrypters, you might need to look for alternative solutions. In this regard, this program is one of the options.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Help_help_help ransomware;
  • Restore them.

Shadow Explorer method

Red Cerber no longer deletes shadow volume copies so you might stand a chance to retrieve the encrypted files.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Help_help_help and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. Reddino0.0 says:
    February 21st, 2017 at 6:59 am

    I cant believe there is no decrypter for later Cerber versions.

  2. Munich47 says:
    February 21st, 2017 at 7:00 am

    The worst part is that the hackers clearly mock us…

  3. Family3Guy says:
    February 21st, 2017 at 7:02 am

    I wonder when they will jut out..

  4. NoraRedt says:
    February 21st, 2017 at 7:03 am

    New tricks included..damn this virus.

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