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Remove AgileHelp (Virus Removal Instructions) - Free Guide

removal by Gabriel E. Hall - - | Type: Adware

AgileHelp is a potentially unwanted program that will spam your Safari, Google Chrome or another browser with intrusive ads and record your web browsing activities

AgileHelp is a potentially unwanted application that might reinstall itself after termination

AgileHelp is an adware app that has been bothering Mac users lately and is a part of a large potentially unwanted program[1] family developed by the same authors. In most of the cases, the unwanted app manages to access the machine during the installation of freeware acquired from third party sites, or when users get tricked by a fake Flash update, as well as an attractive online ad. In rare cases, AgileHelp adware might be installed intentionally, as it promises to enhance web browsing experience to users.

As soon as AgileHelp virus accesses the macOS after acquiring permission from users to get installed, it changes various settings and appends an extension to Google Chrome, Mozilla Firefox, or Safari web browsers. Additionally, it acquires persistence on the host machine by implementing a new profile without permission, making AgileHelp removal a difficult task.

In the meantime, users' browsers are filled with pop-ups, banners, in-text links, flashing windows, and similar unwanted ads. Besides, during web browsing, they might be redirected to less than secure websites that attempt to distributed malware by employing phishing techniques.

Name AgileHelp
Type Adware, Mac virus, potentially unwanted application
Infiltration  Potentially unwanted applications are downloaded and installed by users themselves (only malware like Shlayer Trojan proliferates other apps automatically), although they are mostly tricked into doing so. In most of the cases, they install unwanted apps via software bundles or fake updates
Symptoms  Unwanted advertisements on all visited websites, redirects to suspicious domains, AgileHelp profile established and AgileHelp 1.0 is attached to Google Chrome, Safari, or Mozilla Firefox
Main dangers  Money loss, installation of other potentially unwanted apps or malware, data leak to unknown parties or cybercriminals 
Removal  Get rid of the extension and the unwanted app manually as per instructions below or scan your macOS with reputable anti-malware software 
System optimization For best results and ensure the best system performance after the infection is terminated, we recommend using Reimage Reimage Cleaner Intego

Because AgileHelp is often bundled with other applications, there is a high chance that it is not the only PUP on your machine. Besides, due to various redirects and sponsored links, you might end up on a scam site, which would ask you to disclose personal information, consequently leading to possible identity fraud.

In other cases, AgileHelp might link you to a fraudulent website that claims virus infections on Mac (hoaxes like Your system is infected with 3 viruses, Immediate action required, Apple Warning Alert, and similar, are common) and ask you to download an alleged anti-malware or fake system optimizer to stop the infection along with its consequences. In reality, the proposed tools are PUPs, and their only goal is to make you purchase the full version of these apps by showing bogus scan results.

As mentioned above, AgileHelp belongs to a family of Mac viruses that has been spreading around like a plague – these malicious apps can be recognized by the distinct icon that is placed on the Doc – a magnifying glass embedded into a round, green circle. Users complained that similar apps, such as Prodigy SearchProductEvent, or ProntoApp, were appearing seemingly out of nowhere and were difficult to uninstall.

AgileHelp adware
AgileHelp is an adware app created for Macs and is usually installed via third-party software installers

AgileHelp is essentially the same application which name is constantly being changed by its developers to avoid detection by AV engines.[2] Nevertheless, sophisticated anti-malware does not base the detection of malicious software on its name but rather on its behavior and changes that it makes to the system. Therefore, you cannot remove AgileHelp manually, you should try using powerful, up-to-date security software. Alternatively, refer to the instructions below.

In the meantime, AgileHelp virus might also allow itself to read sensitive information from all websites that you visit, thanks to permissions acquired via the web browser extension. In such a way, unknown parties might harvest data like credit card information, passwords, emails, etc.

All in all, you should get rid of AgileHelp ads by uninstalling the app and the extension from the system. However, due to its persistence, you might have to reset the installed browsers to get rid of the unwanted extensions. Additionally, to free up the clutter from Mac and increase its performance, we recommend using Reimage Reimage Cleaner Intego as a complementary application to the powerful anti-virus.

PUAs trick their way into your macOS 

While adware and other potentially unwanted applications are not as dangerous as malware, it is still a computer and security threat that should be avoided. Nevertheless, these two categories do have some similarities.

While adware is distributed in software bundle packages or via fake Flash updates, users still are always prompted to enter their Mac credentials in order to let the app in. Consequently, they are installing the unwanted app themselves, even though they get tricked by unfair distribution practices – this is one of the fundamental differences between adware and malware (of course, the post-infection processes differ as well – some more, some less).

Therefore, it is important to know about the distribution tactics of unwanted programs, as many people say that they found the app seemingly out of nowhere (it is simply not true). To avoid the unexpected infiltration, follow these simple security tips:[3]

  • If possible, download apps from official sources like App Store or Amazon;
  • Prompts from various sites to update the software on the system are always fake – browsers update automatically, and, usually, there is no need to hold on to the flawed and outdated software like Flash;
  • When downloading apps from third-parties, ensure secure installation of the only app you intended to install by not rushing through installation steps: watch out for pre-ticked boxes, misleading offers, misplaced buttons, and similar tricks;
  • Pick Advanced/Custom settings instead of Recommended/Quick ones;
  • Employ reputable anti-malware that specializes in PUP detection so it can warn you about potentially unwanted software before it manages to enter.

AgileHelp PUA
Moving AgileHelp to trash is usually not enough to get rid of it, as it leaves multiple traces around the system

Get rid of AgileHelp adware to avoid personal information compromise

Because AgileHelp virus creates several entries on macOS systems, getting rid of all of them might be quite complicated for less experienced computer users. In most of the cases, dragging the app into the Trash can is enough, but not with an aggressive form of adware, as it can easily reinstall itself due to the established profile. Thus, to remove AgileHelp profile, you should go to System Preferences > Accounts> Login Items. After that, you should also check the following folders:

  • ~/Library/LaunchAgents
  • ~/Library/Application Support
  • ~/Library/LaunchDaemons

However, this would not conclude manual AgileHelp removal, as there is a high chance that an extension is also attached to the web browsers you have installed on your system. Reset all the browsers by following the instructions below. If the activity continues, we highly recommend scanning the device with anti-malware software, which could get of all the adware components automatically.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove AgileHelp, follow these steps:

Erase AgileHelp from Mac OS X system

To remove AgileHelp from your Mac, drag the app to Trash:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for AgileHelp or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove AgileHelp from Mozilla Firefox (FF)

The unwanted app might leave the extension installed on your Mozilla Firefox browser. Reset it as follows if you can't get rid of it manually:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select AgileHelp and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete AgileHelp removal. Click on 'Reset Firefox' button for a couple of times

Get rid of AgileHelp from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select AgileHelp and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete AgileHelp removal. Click on 'Reset' button to complete your removal

Delete AgileHelp from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for AgileHelp or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete AgileHelp removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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