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Remove AgileHelp (Virus Removal Instructions) - Free Guide

removal by Gabriel E. Hall - - | Type: Adware

AgileHelp is a potentially unwanted program that will spam your Safari, Google Chrome or another browser with intrusive ads and record your web browsing activities

AgileHelpAgileHelp is a potentially unwanted application that might reinstall itself after termination

AgileHelp is an adware app that has been bothering Mac users lately and is a part of a large potentially unwanted program[1] family developed by the same authors. In most of the cases, the unwanted app manages to access the machine during the installation of freeware acquired from third party sites, or when users get tricked by a fake Flash update, as well as an attractive online ad. In rare cases, AgileHelp adware might be installed intentionally, as it promises to enhance web browsing experience to users.

As soon as AgileHelp virus accesses the macOS after acquiring permission from users to get installed, it changes various settings and appends an extension to Google Chrome, Mozilla Firefox, or Safari web browsers. Additionally, it acquires persistence on the host machine by implementing a new profile without permission, making AgileHelp removal a difficult task.

In the meantime, users' browsers are filled with pop-ups, banners, in-text links, flashing windows, and similar unwanted ads. Besides, during web browsing, they might be redirected to less than secure websites that attempt to distributed malware by employing phishing techniques.

Name AgileHelp
Type Adware, Mac virus, potentially unwanted application
Infiltration  Potentially unwanted applications are downloaded and installed by users themselves (only malware like Shlayer Trojan proliferates other apps automatically), although they are mostly tricked into doing so. In most of the cases, they install unwanted apps via software bundles or fake updates
Symptoms  Unwanted advertisements on all visited websites, redirects to suspicious domains, AgileHelp profile established and AgileHelp 1.0 is attached to Google Chrome, Safari, or Mozilla Firefox
Main dangers  Money loss, installation of other potentially unwanted apps or malware, data leak to unknown parties or cybercriminals 
Removal  Get rid of the extension and the unwanted app manually as per instructions below or scan your macOS with reputable anti-malware software 
System optimization For best results and ensure the best system performance after the infection is terminated, we recommend using Reimage Reimage Cleaner Intego

Because AgileHelp is often bundled with other applications, there is a high chance that it is not the only PUP on your machine. Besides, due to various redirects and sponsored links, you might end up on a scam site, which would ask you to disclose personal information, consequently leading to possible identity fraud.

In other cases, AgileHelp might link you to a fraudulent website that claims virus infections on Mac (hoaxes like Your system is infected with 3 viruses, Immediate action required, Apple Warning Alert, and similar, are common) and ask you to download an alleged anti-malware or fake system optimizer to stop the infection along with its consequences. In reality, the proposed tools are PUPs, and their only goal is to make you purchase the full version of these apps by showing bogus scan results.

As mentioned above, AgileHelp belongs to a family of Mac viruses that has been spreading around like a plague – these malicious apps can be recognized by the distinct icon that is placed on the Doc – a magnifying glass embedded into a round, green circle. Users complained that similar apps, such as Prodigy SearchProductEvent, or ProntoApp, were appearing seemingly out of nowhere and were difficult to uninstall.

AgileHelp adwareAgileHelp is an adware app created for Macs and is usually installed via third-party software installers

AgileHelp is essentially the same application which name is constantly being changed by its developers to avoid detection by AV engines.[2] Nevertheless, sophisticated anti-malware does not base the detection of malicious software on its name but rather on its behavior and changes that it makes to the system. Therefore, you cannot remove AgileHelp manually, you should try using powerful, up-to-date security software. Alternatively, refer to the instructions below.

In the meantime, AgileHelp virus might also allow itself to read sensitive information from all websites that you visit, thanks to permissions acquired via the web browser extension. In such a way, unknown parties might harvest data like credit card information, passwords, emails, etc.

All in all, you should get rid of AgileHelp ads by uninstalling the app and the extension from the system. However, due to its persistence, you might have to reset the installed browsers to get rid of the unwanted extensions. Additionally, to free up the clutter from Mac and increase its performance, we recommend using Reimage Reimage Cleaner Intego as a complementary application to the powerful anti-virus.

PUAs trick their way into your macOS 

While adware and other potentially unwanted applications are not as dangerous as malware, it is still a computer and security threat that should be avoided. Nevertheless, these two categories do have some similarities.

While adware is distributed in software bundle packages or via fake Flash updates, users still are always prompted to enter their Mac credentials in order to let the app in. Consequently, they are installing the unwanted app themselves, even though they get tricked by unfair distribution practices – this is one of the fundamental differences between adware and malware (of course, the post-infection processes differ as well – some more, some less).

Therefore, it is important to know about the distribution tactics of unwanted programs, as many people say that they found the app seemingly out of nowhere (it is simply not true). To avoid the unexpected infiltration, follow these simple security tips:[3]

  • If possible, download apps from official sources like App Store or Amazon;
  • Prompts from various sites to update the software on the system are always fake – browsers update automatically, and, usually, there is no need to hold on to the flawed and outdated software like Flash;
  • When downloading apps from third-parties, ensure secure installation of the only app you intended to install by not rushing through installation steps: watch out for pre-ticked boxes, misleading offers, misplaced buttons, and similar tricks;
  • Pick Advanced/Custom settings instead of Recommended/Quick ones;
  • Employ reputable anti-malware that specializes in PUP detection so it can warn you about potentially unwanted software before it manages to enter.

AgileHelp PUAMoving AgileHelp to trash is usually not enough to get rid of it, as it leaves multiple traces around the system

Get rid of AgileHelp adware to avoid personal information compromise

Because AgileHelp virus creates several entries on macOS systems, getting rid of all of them might be quite complicated for less experienced computer users. In most of the cases, dragging the app into the Trash can is enough, but not with an aggressive form of adware, as it can easily reinstall itself due to the established profile. Thus, to remove AgileHelp profile, you should go to System Preferences > Accounts> Login Items. After that, you should also check the following folders:

  • ~/Library/LaunchAgents
  • ~/Library/Application Support
  • ~/Library/LaunchDaemons

However, this would not conclude manual AgileHelp removal, as there is a high chance that an extension is also attached to the web browsers you have installed on your system. Reset all the browsers by following the instructions below. If the activity continues, we highly recommend scanning the device with anti-malware software, which could get of all the adware components automatically.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove AgileHelp, follow these steps:

Erase AgileHelp from Mac OS X system

To remove AgileHelp from your Mac, drag the app to Trash:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove AgileHelp from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for AgileHelp-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove AgileHelp, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to AgileHelp and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the AgileHelp-related entries.Uninstall from Mac 2

Remove AgileHelp from Mozilla Firefox (FF)

The unwanted app might leave the extension installed on your Mozilla Firefox browser. Reset it as follows if you can't get rid of it manually:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to AgileHelp and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case AgileHelp did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete AgileHelp removal.Reset Firefox 2

Get rid of AgileHelp from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to AgileHelp by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the AgileHelp-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete AgileHelp removal.Reset Chrome 2

Delete AgileHelp from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to AgileHelp and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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