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Remove Datarestorehelp@firemail.cc ransomware (Free Guide) - Decryption Steps Included

removal by Jake Doevan - - | Type: Ransomware

Datarestorehelp@firemail.cc ransomware is the virus that uses the RSA encryption algorithm and demands the victim to contact criminals via the email

Datarestorehelp@firemail.cc ransomwareDatarestorehelp@firemail.cc ransomware is the threat that encodes common files to have a reason for the ransom demand delivered in the _readme.txt immediately after the encryption process. The note from cryptovirus developers includes a typical text used by DJVU ransomware versions for years now and a particular victims' ID, contact information. The datarestorehelp@firemail.cc email is the feature that many victims indicate online mostly. It is believed that these last two versions, including the same email in their contact information section, are more active than other ones released recently. 

If you find that your machine got affected by the Datarestorehelp@firemail.cc ransomware virus, it resembles Zobm ransomware and Rote virus infections and indicates that your computer needs some serious malware cleaning if you want to get your files back. Unfortunately, solutions don't include decryption for a while because the last two tools capable of file recovery cannot help with versions released after August 25th. First Djvu virus variants were decryptable with the help of STOPDecrypter after that, Emsisoft released a tool that can decrypt files affected by the 148 versions and some other files encoded using offline keys. However, for others, the best solution remains anti-malware tools and data backups.

Name Datarestorehelp@firemail.cc ransomware
Type of the malware Cryptovirus/ File locker
Family STOP/ Djvu ransomware
Recent versions of appendixes .rote, .zobm, .kodg, .mbed, .grod, .peet, .lokf.toec, .meka, etc.
Ransom note _readme.txt is the file that delivers all the needed information for the victim. The ransom demanding message is written in this text file, and the user gets encouraged to pay for the alleged decryption key, contact developers via email
Contact emails datarestorehelp@firemail.cc and datahelp@iran.ir 
Distribution Pirated files, software cracks, licensed tool version keys, infected documents attached to spam emails, other data injected with malicious script distributed on corrupted websites, hacked versions of legitimate services. The main vectors for delivering the ransomware payload used by this family are infected files[1]
Elimination There is no debate whether you need Datarestorehelp@firemail.cc ransomware removal or not, but the best solution for the infection is the anti-malware program that can detect and eliminate this virus fully
System recovery Encryption affects common types of data, but system folders, directories, and other system preferences get corrupted without your notice. To tackle that virus damage, you should run Reimage Reimage Cleaner or another system tool on the machine, so files get repaired without the risk

Datarestorehelp@firemail.cc ransomware is the malware that focuses on blackmailing victims because developers are focused on gaining money from users. The attack starts with choosing files for encryption, then the particular algorithm is employed for encoding – the original code of the image, video, audio file or document gets altered and makes the data unopenable.[2]

Encryption is possible due to particular keys that get used by the virus. However, the more recent versions in the same family, including Datarestorehelp@firemail.cc ransomware, started to rely on more difficult and unique methods when the connection to the C&C server is included when IDs get generated. This is why decryption is no longer possible for variants released after August of 2019 when these major changes got made.

The file that contains all the contact information and the particular victims' ID is named _readme.txt and gets delivered on the desktop immediately after file-locking. The message remains the same for all the versions and offers the discount as an options for victims. You shouldn't believe a word in the following note:

ATTENTION!

Don’t worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
https://we.tl/t-4NWUGZxdHc
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don’t get answer more than 6 hours.

To get this software you need write on our e-mail:
datarestorehelp@firemail.cc

Reserve e-mail address to contact us:
datahelp@iran.ir

Datarestorehelp@firemail.cc ransomware virus
Datarestorehelp@firemail.cc ransomware is the cryptovirus developed recently but most of the features remain unchanged for three years or more. The ransom note placed in the _readme.txt file is one of them.
Since decryption is not an option, you should remove Datarestorehelp@firemail.cc ransomware and focus on file recovery after that. Keeping the threat on your machine gives nothing and can give more time for the additional scripts to get loaded. In some cases, AZORult trojan gets released on the already infected machine to collect data and personal or sensitive details from the computer.

You may store encrypted files on external devices with the hope that the decryption tool for the virus will get released later on. However, many researchers speculate that Datarestorehelp@firemail.cc ransomware remains persistent until law enforcements get to catch hackers behind it or their databases get leaked, encryption process changes again. 

Experts[3] note that you need to go straight to Datarestorehelp@firemail.cc ransomware removal after receiving the ransom message because the biggest damage is done, and there are only a few minutes when you still avoid further infections and permanent corruption to the system.

When you get rid of the malware using the proper anti-malware application, you can then focus on recovering files encrypted by the Datarestorehelp@firemail.cc ransomware. That might be difficult or barely possible because of the encryption methods and malware persistent.

Additionally, Datarestorehelp@firemail.cc ransomware runs other processes in the background and alters parts of the system to keep the machine infected for longer. Shadow Volume Copies get deleted, security functions disabled and Windows Registry entries deleted or changed. When the inexperienced user tries to fix these issues manually permanent damage can be done, so rely on Reimage Reimage Cleaner or a different PC repair tool and try to fix the damage this way.  Datarestorehelp@firemail.cc cryptovirus
Datarestorehelp@firemail.cc is the email used by the more recent versions in Djvu family appending encoded files using .zomb and .rote extensions.

Cracked software and game cheats lead to legal and PC security issues

The most common technique used by malware providers and developers is relying on gullible people and deceptive methods. Hacked website, copies of legitimate services, and provider domains spread fileless malware, trojans, cryptocurrency miners, and even the notorious ransomware.

Each team of criminals, virus family has different methods, and go-to techniques, so do this one. Pirated software, video game cheatcodes, software cracks, and other content that can be downloaded from torrent services, networks, and illegal sites come pre-packed with malicious files.

Spam emails often do too, so paying attention to such details can cost you important files or even money. When an infected file ends up on the machine, you as a user only need to trigger the malicious script execution that happens with a few clicks of the mouse: when you install the crack or download the file filled with macros. Keep anti-malware tools that can check such downloads beforehand. 

Datarestorehelp@firemail.cc ransomware elimination and file recovery options

Since Datarestorehelp@firemail.cc ransomware virus is one of 187 variants in the notorious cryptovirus family, you should react as soon as possible and don't even consider paying a penny for those criminals. Fulfilling their wishes gives nothing for you in the long run because the alleged decryption key most likely is not going to reach your device. 

As for Datarestorehelp@firemail.cc ransomware removal, you need to employ professional anti-malware tool and try to eliminate any malware-related files or applications to ensure that data can be recovered on the safe system. This is best achieved with tools like SpyHunter 5Combo Cleaner, or Malwarebytes that keep the machine protected from various intruders.

As for your encrypted files and particular damage that the virus left behind, you need to remove Datarestorehelp@firemail.cc ransomware itself completely and then try to get the system back to a normal state using a system application like Reimage Reimage Cleaner that may find and fix corrupted system files for you. File recovery after encryption takes a bit more effort, some options are listed below.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Datarestorehelp@firemail.cc virus, follow these steps:

Remove Datarestorehelp@firemail.cc using Safe Mode with Networking

Reboot the system in Safe Mode with Networking and then run the AV tool to remove Datarestorehelp@firemail.cc ransomware completely

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Datarestorehelp@firemail.cc

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Datarestorehelp@firemail.cc removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Datarestorehelp@firemail.cc using System Restore

System Restore feature is the method that can be useful for virus termination because you recover the system in a previous state

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Datarestorehelp@firemail.cc. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner and make sure that Datarestorehelp@firemail.cc removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Datarestorehelp@firemail.cc from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Datarestorehelp@firemail.cc, you can use several methods to restore them:

Data Recovery Pro is the program that can help with Datarestorehelp@firemail.cc ransomware affected files

People encounter various incidents when their data requires repairing, so Data Recovery Pro can restore encrypted or accidentally deleted files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Datarestorehelp@firemail.cc ransomware;
  • Restore them.

Windows Previous Versions recovers data affected by the ransomware

When you fight Datarestorehelp@firemail.cc ransomware using System Restore, you can recover locked data using Windows Previous Versions feature

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer for data recovery

Unfortunately, this method can work for a system infected by Datarestorehelp@firemail.cc ransomware when the virus is not affecting Shadow Volume Copies that are needed for the restoring process

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Datarestorehelp@firemail.cc ransomware belongs to Djvu family, so it might be possible to decrypt some files with DJVU decryptor

Emsisoft Decryptor for STOP/Djvu virus can be helpful for files encrypted using offline keys

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Datarestorehelp@firemail.cc and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner , SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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