CryptoLocker. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as Crypto Locker | Type: Ransomware
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CryptoLocker is a malicious ransomware family which is still active

Cryptolocker virus

CryptoLocker virus is a ransomware virus which was initially spotted in 2013[1]. A year after, the group of virus researchers managed to curb this virus by shutting down its main distributor — the Gameover Zeus botnet[2]. Since then, the original project was though to be dead, but various CryptoLocker versions have been emerging.

Though the most of new Cryptolocker variants were designed by amateur hackers, some of variants have surfaced the web and really got experts thinking whether this ransomware is not raising from the dead. Sadly, the latest its version, called Crypt0L0cker, has caused lots of damage to computer users.

So, could it be that the web community's worst nightmare is becoming a reality in 2017? Thoughts that Cryptolocker is returning to reclaim its the most dangerous ransomware place have been triggered by the fact that cyber criminals who are responsible for releasing it might be out of their 3 million dollar profit. 

If you think that you could be infected with this virus, do not hesitate to remove CryptoLocker. This is the easiest way to end its activity on the system. If you let this malware stay on your computer, this ransomware can cause even more damage by encrypting another portion of your files. Since there is a chance that this virus is back on the market, we highly recommend you to run a full system scan with Reimage.

How does this virus operate?

The main goal of Cryptolocker is to infiltrate your computer without your knowledge. For that, malware relies on seemingly harmless email messages. These messages typically contain malicious attachments which carry the payload of the ransomware. Once the victim is tricked into opening it, the virus infiltrates the target PC system, encrypts victim's files and displays a ransom note which is displayed below.

No matter that it belongs to the same category as FBI virus, Police Central e-crime Unit virus or Department of Justice virus, this virus tries to convince its victims that they have to pay a ransom by encrypting their personal files. CryptoLocker[3] is the file-encrypting ransomware, so it uses RSA public-key cryptography to lock the following file types on victim's PC:

3fr, accdb, ai, arw, bay, cdr, cer, cr2, crt, crw, dbf, dcr, der, dng, doc, docm, docx, dwg, dxf, dxg, eps, erf, indd, jpe, jpg, kdc, mdb, mdf, mef, mrw, nef, nrw, odb, odm, odp, ods, odt, orf, p12, p7b, p7c, pdd, pef, pem, pfx, ppt, pptm, pptx, psd, pst, ptx, r3d, raf, raw, rtf, rw2, rwl, srf, srw, wb2, wpd, wps, xlk, xls, xlsb, xlsm, xlsx.

As you can see, this list is full of widely used files names, such as doc, xls and similar. To restore them, Cryptolocker ransomware asks you to pay a ransom via Moneypak, Ukash, cashU, or Bitcoin. Typically, this threat asks from $100 to $500, but the price can be increased any time soon.

According to the warning message, which is typically displayed by this threat, people have only a certain amount of time to pay a ransom and recover the connection to their files. Cryptolocker leaves the so-called ransom note, which showcases such information:

Your personal files are encrypted!

Your important files encryption produced on this computer: photos, videos, documents, etc. Here is a complete list of encrypted files, and you can personally verify this.

Encryption was produced using a unique public key RSA-2048 generated for this computer. To decrypt files you need to obtain the private key.

The single copy of the private key, which will allow you to decrypt the files, located on a secret server on the Internet; the server will destroy the key after a time specified in this window. After that, nobody and never will be able to restore files…

To obtain the private key for this computer, which will automatically decrypt files, you need to pay [specified amount of money in EUR or USD] similar amount in another currency.

Click To select the method of payment and the currency. 

Any attempt to remove or damage this software will lead to the immediate destruction of the private key by server.

Fortunately, Cryptolocker can not harm those who have been backing up their data and making extra copies of their files. If you have copies of your photos, business documents, and other files, you don't need to pay a ransom. You just need to remove this ransomware from your computer and prevent the additional damage.

For Cryptolocker removal, we highly recommend using Reimage, which has been showing great results when eliminating files of this virus. For restoring your files, we kindly ask you to read data recovery options provided below the article.

However, it seems that frauds have decided to ease the rules for victims who choose to pay the ransom but simply cannot gather the fixed amount of money within the specified amount of time. Typically, when the anti-virus software deletes the ransomware, the victim can no longer pay the ransom.

Therefore, the latest versions of CryptoLocker have a new feature to change the desktop's wallpaper when the anti-virus detects the threat and display a message on the screen informing the victim where to download the ransomware again in case he or she still wants to buy the decryption software.

Although we highly recommend not paying the ransom, we understand that some companies might not be able to survive without personal data that has been stored on the compromised computers, so in such cases, paying the ransom might be the only chance to evolve the business. Again, we remind you that we do not recommend paying up. Keep in mind that you can never be sure whether criminals provide working decryption tools!

Methods used to distribute ransomware

CryptoLocker is considered as one of the most efficiently distributed crypto-ransomware viruses and, speaking of its distribution, we have to say that authors of this virus combine several different techniques to spread the virus.[4] It has been noticed that they use both old and new distribution techniques, failing to comply with any moral norms.

According to experts, Cryptolocker virus is spread using officially-looking emails, fake pop-ups, and similar techniques. Earlier, ransomware has been distributed via hideous email letters that contained malicious attachments, malware-laden ads, which advertise programs or updates that actually contain the virus executive file, or exploit kits, which allowed crooks to infect victims' PCs by exploiting their computers' vulnerabilities.

Beware that this threat can infiltrate your computer thru fake pop-up that claims that you need to update your Java, Flash Player or similar program, so make sure you install these programs from their verified developers' sites, not from some suspicious third-party sites.

On September 2016, several new ransomware distribution techniques have been spotted. The first one is based on malicious emails posing as letters from electricity supplier VERBUND. This company is not related to these scammers in any way – they just use a reputable company's name to convince users to click on malicious links or open infectious email attachments containing CryptoLocker ransomware.

The message subject is Detailaufstellung zu Rechnung Nr. [numbers]. If you have received such letter, delete it immediately without clicking on links included in the message or opening attachments it contains! 

The second ransomware distribution method that has been discovered is a filthy and hideous way to trick the user and force him or her to open the malicious file containing the virus. Scammers pose as employees of health care companies and send deceptive emails that can cause a heart attack for the victim. They deliver a bogus blood test report, stating that the victim might be suffering from cancer due to the lack of white blood cells.

The message asks to print out the blood test results that are in an attached document and bring these to the family doctor ASAP. Such news can make anyone panic, and force to open the attached document without even thinking that this is just a bait. When the miserable victim opens the attachment, the ransomware takes control over the system and encrypts all victim's files without any remorse. As you can see, cyber criminals can go very low because all they care about is money.

Tips on how to protect your data from being encrypted

If you want to stay safe, you should never trust misleading ads that pretend to be helpful because the only thing what they do is spread viruses and useless programs. Also, make sure you delete spam and double check every email that was sent to you by unknown senders. Besides, don't forget to disable hidden extensions (if you are using Windows OS)[5] and, to avoid the loss of your files, you should think about their protection.

The first thing that you should do is to download a reputable anti-spyware on your computer. We recommend using Reimage. In addition, make sure you perform backups as frequently as possible because this could help you to recover your encrypted files. Finally, you should use such solutions as Google Drive, Dropbox, Flickr, etc. when trying to protect your extremely important files. However, keep in mind that this powerful virus might be able to access these online storage places via your Internet connection and encrypt these files, too.

Therefore, it is recommended storing data backups on removable storage devices such as hard drives or USBs. Unfortunately, if you are infected with this ransomware right now, you should know that there is no official Cryptolocker decrypt tool yet. Nevertheless, you can check the guide given on the second page of this post and recover your files with some special tools. Don't forget to remove ransomware before recovering your files because it may disable them again!

Viruses that are related to Cryptolocker:

Crypt0L0cker virus is one of file-encrypting ransomwares that is capable of infiltrating computers thru fake Java updates or thru infected email attachments. After encrypting victim's files, this virus adds .encrypted or .enc file extension to each of them and starts showing a warning message asking the victim to pay the ransom.

This virus was first spotted in 2015. However, several years later it is still actively infecting computer users. Crypt0l0cker 2017 version demands 2.2 Bitcoin for giving user a chance to decrypt encrypted files. Please, do NOT pay the ransom and use a guide below to fix your computer. You can always recover your files from backup for free. 

CryptoLocker-v3. When infected with this ransomware (you can download it after clicking on the fake popup that says that you need to update your Java or Flash Player), you can expect that it will block the most of your files.

For encrypting the files, this threat uses RSA-2048 (a unique public key) and asks 1 BTC ransom which was equal to $350 USD in 2015. Making this payment is the same as supporting the scammers and their future crimes, so you should never do that. This malware uses .crypted file extension which is added to every file it encrypts.

Cryptographic Locker is very similar to CryptoLocker ransomware. It lets its victim know what files it encrypted by adding .clf file extension to every file it encrypts. All these files are saved in %Temp%\CryptoLockerFileList.txt. Right after appearing on the Internet, this ransomware was asking 0.2 BTC ransom in exchange for the decryption key which is needed for recovering files.

During its active distribution, the amount of ransom was equal to $100. However, as well all know, the price of bitcoins keeps changing. If you happen to get infected with this malware, please, do NOT pay the fine because there is no guarantee that this will help you to recover the connection to your files. Instead of doing that, you should use a guide below.

PCLock ransomware is another ransomware that tries to scare its victims by encrypting their files. This procedure is typically initiated with the help of XOR encryption. Fortunately, it is not as aggressive as the original CryptoLocker version, so you should be capable of eliminating it by removing its main file WinCL.exe and other files with the help of security software.

Please, do NOT pay 1 bitcoin ransom which is required to be paid in the ransom note called last_chance.txt for unblocking encrypted files. After you remove PCLock from your computer, you can use the decryption tool invented by security experts for unblocking encrypted files.

CryptoTorLocker2015 is capable of infecting Windows OS and Android OS. Once it does that, it uses XOR encryption for blocking victim's files. If your system is filled with precious photos or business documents, you can lose them. Infected files are typically marked by .CryptoTorLocker2015 file extension. You should also find the ransom note called as HOW TO DECRYPT FILES.txt on your desktop. 

Fortunately, Android users need only to uninstall the affected application, which was used for downloading CryptoTorLocker virus to their computers, to remove this virus from their devices. Windows OS users are recommended using reputable anti-virus or anti-spyware software for CryptoTorLocker2015 removal.

Crypt0 ransomware. Discovered in September 2016, this ransomware variant also attempts to use a part of CryptoLocker's name to seem scarier than it is. This version appends ._crypt0 suffix after the original file name, while other viruses add the extension after the original file extension.

This ransomware leaves HELP_DECRYPT.TXT ransom note, which informs the victim about the attack and asks to use contactfndimaf@gmail.com for data decryption instructions. The virus is a foolish copy of CryptoLocker and can be decrypted using this free Crypt0 decryption tool.

Il tuo computer e stato infettato da Cryptolocker! ransomware This virus is yet another version of CryptoLocker which is aimed at Italian-speaking computer users. This version of ransomware asks for a smaller ransom than other viruses – it requires “only” 130 eur from its victims. However, that does not mean that victims should pay the ransom.

Just like its predecessor, this ransomware changes file extensions (it uses .locked file extension) and gives its victim a specified amount of time to pay up. Currently, malware researchers keep silent as there is no free decryption tool available; however, such tool might show up in the future.

CryptoLocker 5.1 ransomware virus. The ransomware has been released in 2016. Since its first appearance, it has been working on infecting Italian users. Alternatively, it has been alternatively known as Il tuo computer e stato infettato da Cryptolocker! threat. Though it attempts to disguise under the name of notorious cyber menace, IT experts still suspect that it is not so powerful as the original version.

Speaking of the current virus, it appends .locked file extension and demands 250€ in exchange for the decryption key. The transaction is expected to be made within 48 hours. Brush aside any thoughts to transfer the money and concentrate on the elimination.

Cryptolocker3 ransomware virus is an imposter-type malware which can also be called as lock screen ransomware [6]. Such viruses do not actually encrypt the computer files but prevent their victims from accessing them and using the regular computer functions. However, after several months of functionality, Cryptolocker3 entered another sub-section in which malware acts like the original ransomware virus[7].

This parasite uses XOR encryption algorithm and appends .cryptolocker file extension. There is currently no safe decryption tool for the locked files, but we can assure you that the experts are working on it actively and you can expect your files to be decrypted in the future. In the meanwhile, you need to remove this parasite from your computer without any delay.

MNS Cryptolocker is yet another ransomware virus which uses Cryptolocker's name. While there is no evidence that it is related to the notorious cyber infection, it does not mean that this malware is less harmful. Once it encrypts victim's personal files, ransomware drops its ransom note asking the victim to send 0.2 BTC ($180 USD) via Tor or other anonymous networks.

Virus does not append new extensions to the target files, so you become aware of the infection only when you try to open one of them. Unfortunately, this malware can eliminate shadow volume copies of the target files with the special command known as vssadmin DELETE SHADOWS /all /quiet. Because of this feature, victims find ShadowExplorer useless. The most interesting fact is that MNS Cryptolocker can delete itself from the system.

CryptoLockerEU ransomware virus was detected in January 2017. It appears to be a modified copy of the initial CryptoLocker virus. The virus calls itself CryptoLockerEU 2016 rusia, which gives an idea that it was developed in 2016 by Russian hackers. During the data encryption procedure, the virus encodes files using a RSA-2048 algorithm and gives each file a new extension .send 0.3 BTC crypt.

The name of the ransom note is supposed to look like that: РАСШИФРОВАТЬ ФАЙЛЫ.txt. However, due to an error in virus' source code, it appears as ĐŔŃŘČÔĐÎ ŔŇÜ ÔŔÉËŰ.txt. Currently, files cannot be decrypted. Victims should use backups or wait for free decryption programs that malware researchers might release soon.

Cryptolocker Portuguese ransomware or CryptON is the latest variant of CryptoLocker-related ransomware. Some believe that it may be released by the same group of hackers because it uses a similar source code and displays typical nature of CyptoLocker on the infected computer.

The most interesting fact is that this virus is aimed at Portuguese-speaking users since the ransom note and the ransom payment interface are presented in this language. In particular, the ransom note used by this malware is called COMO_ABRIR_ARQUIVOS.txt which essentially means “how to access your files” in English. Likewise, the encrypted files are renamed in the following manner: [file_name].id-[victim’s ID]_steaveiwalker@india.com_.

To retrieve access to the files, the victims are demanded to pay 1 BTC. By no means should you pay the hackers! Instead, remove CryptON CryptoLocker and try to recover your files using our recommended data recovery options. 

CryptoLocker removal explained:

Please, do NOT pay a fine because this doesn't guarantee that you will receive a key required for files' decryption. In order to remove CryptoLocker virus from the system, you need to scan your computer with Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus.

If your anti-spyware or anti-malware tool does not start because the ransomware is blocking it, you need to follow special tips that we prepared to help you with this procedure. CryptoLocker removal instructions that are provided at the end of this post. You can also find informative data recovery instructions down below.

FREQUENTLY ASKED QUESTIONS (FAQ)

Question. My PC has been infected by Cryptolocker ransomware. The infection has also affected my sd memory card in which I've stored important picture. I'm reading now a notification saying that I have a certain amount of time to pay the ransom, but there is no specific period indicated. Does anybody know how long files remain available to recover after they are affected by ransomware?

Answer. We feel responsible for answering your question ASAP to warn all people in advance. Paying the money for the decryption key is a huge mistake which can result in money and data loss. So, please, don't risk that much.

The first thing that you have to do after receiving a ransomware notification is to run a full system scan with a reputable anti-spyware (the list of the is given below) and remove Cryptolocker virus ASAP. After that, check whether your files still cannot be accessed. In this case, install data recovery tool (e.g. Photorec, R-Studio) or use file backups.

Question. I've been hit by Cryptolocker virus twice! I suppose I was dealing with different versions. Nevertheless, could you please tell me how could I prevent this in the future? It's painful to pay $500 to these bastards. However, I had to do so since nothing else has helped. Please, advise.

Answer. It's a pity to hear that you have been attacked by ransomware twice. We assume that the reason for a repeated attack might be inappropriate Cryptolocker removal. Anyway, now you are asking how to protect your computer from this threat. Honestly, there is no hundred percent reliable method that would give you zero chances of getting infected with any ransomware.

Nevertheless, there are several tips that we can give for you. 1. Stay away from illegal websites. 2. Do not open suspicious emails, especially those containing attachments. 3. Do not click on software update prompts that pop up on your screen out of nowhere. 4. Do not visit websites filled with adult content. 5. Finally, keep a reliable anti-spyware installed on your computer and update it regularly.

Question. I've just been browsing through the websites I regularly visit, and suddenly a pop-up window locked my screen stating that data stored on my computer has been encrypted and that I have to pay the ransom. Is this a joke or I have to pay $500 for getting rid of Cryptolocker?

Answer. Unfortunately, if the message that you've indicated has been brought by Cryptolocker ransomware, then it seems that your computer has been affected with ransomware. Probably you have already checked personal files stored on your computer and discovered that they are blocked. Nevertheless, you should NOT pay the ransom to get decryption code that is needed for unblocking locked files.

Although some users claim that they have been provided with a decryption key after sending the money, no one can guarantee that you will be the lucky one. Thus, instead of spending your money on nothing, install a reliable anti-malware (you can select one from the list below), delete Cryptolockerand try to recover data using data recovery tool.

Question. Please help! My files were locked by Cryptolocker virus last night, and I continuously receive a notification that contains instructions how to make the payment. I feel helpless as I cannot afford to pay such a big sum of money although pictures stored on my PC are worth millions for me. Can anyone help?!

Answer. Cryptolocker ransomware is a nasty infection. its developers only seek to earn easy money and frequently manage to do so. For you, as well as for the other victims of this ransomware, we want to highlight that paying the ransom will not solve the problem. There is no guarantee that you data will be restored.

Beyond that, making the payment will not help to remove ransomware. In order to fix your computer and restore data stored in it, you are recommended to install a powerful anti-malware and run a full system scan with it. Finally, you should either use file backups or data recovery software for getting you data back.

Question. Cryptolocker has stolen my data. However, some of the .doc, .pdf. and .jpg files were very important for me. Is there are a way to decrypt at least some pieces of data? Maybe there's a way to fix this issue manually?

Answer. Unfortunately, there is no way to get rid of Cryptolocker manually. There are only two ways to get decrypt data – either use backups or use a reliable file decryption tool, such as Photorec or R-Studio. Besides, in order to remove this threat once and for all, update or install a reliable anti-spyware and run a full system scan with it.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall CryptoLocker. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.
CryptoLocker snapshot
Cryptolocker ransomware

Manual CryptoLocker Removal Guide:

Remove CryptoLocker using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To remove this ransomware with Safe Mode with Networking, follow the steps below. Keep in mind that this ransomware is an extremely vicious virus which comes in a variety of different shapes. It is likely that some of these versions will try block you from running security software and remove it from the computer. If you happen to be in such situation, scroll down below to find guidelines how to eliminate this obstacle.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove CryptoLocker

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete CryptoLocker removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove CryptoLocker using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To get rid of CryptoLocker with System Restore method, please use this guide. Keep in mind that it is a serious threat that will not leave your computer without a fight. So, they may block antivirus scanners from initiating and purposefully crash these programs before they launch.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of CryptoLocker. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that CryptoLocker removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove CryptoLocker from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Although it might be possible to recover files encrypted by CryptoLocker malware by paying the ransom, we highly recommend you to forget this option. The decryption software might come bundled with more malicious files, or might not help you to retrieve your precious records at all. Additionally, if you paid, you would fuel up criminals' efforts and induce them to continue evolving and distributing this virus.

IMPORTANT. If you think that you have been infected by CryptoLocker, there is a great chance that you are mistaken. The original virus has been defeated several years ago and is no longer distributed. If the ransom note says that you are infected with this specific virus, it might not be true – some viruses pretend to be this fearsome ransomware just to frighten the victim. Besides, some fake versions of this malware can be decrypted.

We strongly recommend you to run a system scan to find out what is the actual name of the virus, or send us a question providing the name of the ransom note, file extensions added to encrypted files and maybe some pieces of information the ransom note contains. It would also be helpful to hear what kind of picture the ransomware sets on the desktop – all this data can help us identify what virus has affected your PC. Alternatively, you can take a look at these data recovery suggestions and choose the desired method to recover your files:

If your files are encrypted by CryptoLocker, you can use several methods to restore them:

Use Data Recovery Pro to recover your files

Many programs promise to recover your files after they get deleted, corrupted, or damaged in another way. We recommend using Data Recovery Pro – it might help you to recover some files. Instructions below will help you to start this program and scan the system for encrypted data.

Use Windows Previous Versions method to recover individual files

If your personal files have been distorted by this malicious ransomware, try to rescue a few of them by taking advantage of Windows Previous Versions feature. Sadly, this method is only effective if System Restore function has been enabled on the system.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

CryptoLocker decryption tools

If your PC has been infected by a version of CryptoLocker, use the appropriate tool to decrypt them. Below we provide a list of free decryption tools capable of restoring encrypted files:

  1. Files locked and _crypt0 file extensions added? Then use this Crypt0 ransomware decryption tool.
  2. Files encrypted and have .CryptoTorLocker2015! file extensions now? CrypTorLocker2015 decrypter can be downloaded from here.
  3. PCLock ransomware does not append specific file extensions, but you can easily identify this virus by running anti-malware software. Files can be decrypted with this PCLock Decrypter.

Unfortunately, there are the only viruses that can be decrypted. If more decryptable versions appear, we will update the article.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from CryptoLocker and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  • Pissed Off

    Virus creators should be systematically exterminated.

  • seth co

    my girlfriend got cryptolocker 3 days after she got her first windows box, she decided to give up her mac for it… big mistake.

    got really angry but then decided just to give them the ransom

    getting some bitcoin to remove this thing can be hell.

    coinbase takes 5 days, bigmama says they take debit and makes u signup and then says it doesnt
    not gonna wire money to solvenia sorry. spent hours racking my brains and going thru sketchy websites.

    found a reddit thrad about http://getcoincafe.com called em up, had .5 bitcoin in like 5 minutes.
    they sent it asap right after i put some cash into their bank of america account, was right down the street so it worked out.
    these guys anser the phone and are fast. if anyone has had luck with other bitcoin exchanges or moneypak let us know!

    stick to mac!

    • Optix

      Or just dont be a moron. Viruses are the easiest thing to avoid. You literally just have to not be an idiot.

      • Snoopy

        Easy to avoid, huh? Are you that naive? I am a systems admin, and as most are easy to avoid, they all are not avoided. Even if you have the best anti-virus and running concurrently with the best anti-malware, not everything can be stopped until the damage is done.

        • Jo

          Its not difficult to avoid all kinds of viruses if you know how they are transmuted. 99% of all viruses today are transmuted with emails.

          I have two rules:

          – Never open email from unknown sender
          – Never open email from unknown sender

          Have a nice day!

      • Aster

        The almighty knowledge you hold makes me weep and I shall crawl before you.

    • Idiot Hunter

      Well done for paying money and thus enabling them to continue. Faith in humanity is lost.

  • So Screwed

    Tried doing a System Restore through the Command Prompt. Went as far back as I was allowed. System Restore was successful but when I tried to open my files, they were still encrypted. This is not good. Now looking at buying bit coins, 7 of them..@ 425 us dollars as of today.

  • Javatyger

    Just got this stupid virus. They can go to hell if Ill ever pay them $500 to get it back. No file I have is worth that amount.

  • lrypto cocker

    ruining peoples businesses and lives if they dont have backups i cant stress enough people need at least a weekly backup.

    • FROMDAYS OF OLD

      I ll tell u all, I suppose to be this pc dude from way back in the day almost 50 years Hell I worked for uncle sam an never been hacked or infected in my life… UNTIL NOW sO YOU ALL GO FIGURE THIS OUT i CAN DOWNLOAD ALL I WANT BUT i CAN NOT ACCESS NOTHING.. I have my files backed up but the only way I could of gotten to them is thru window explorer which they blocked me from

  • Julius

    This thing infects mac users as well if they are dumb enough to open the stupid file.

  • Infected

    Did paying up get your files back or did they just take your money too? Never had a virus in 25years – somehow got this. Any other info on converting payment to them. Do they have a time limit?

  • EndUser

    Seriously, dont pay and fund the criminals. There is no guarantee that they will give you the key anyway. Make sure you always have recent backup of your data. Option is to also use shadow copies (previous versions) to see if you can recover them there if not too late.
    If running in a business, it is best not to have mapped network drives or your server files will be encrypted. Also, it is best to keep all important files on a server with automatic daily backup. Even small network files servers (NAS) are so much more affordable and protect your files.
    System restore does not affect data files, only recovers system files in case it is unable to boot.

  • Gina

    Switch to Linux!

  • Aster

    Hi All – Firstly im hit but have backup. Screen is completely blacked out not even start bar, windows button disabled. downloaded malwarebytes free and going to try just get the laptop back. Did receive said ransom note and links to a page requesting $500 or $1000 after 3 days.

    only been on worksites for research (music) all day today, havent added any updates at all …. so yea they still manage to get you hmmm

    anyways will add if this works …

  • leo warner

    CryptoLocker Virus (Files Encrypted Ransomware) is seen as a horrible Trojan which is truly dreadful for the Windows clients. It is competent to track your Internet action and keep records all important data, for example, program history points of interest, correct treats, and other program related learning which can use for promoting and publicizing reason. Trojan.Cryptolocker.AA can hurt or destroy Windows expert boot record and additionally change web program essential landing page settings in spite of the fact that it could supplant desktop foundation picture to new picture. It would divert program landing page alongside web search tool outcomes to meddling website page.